Dynamic YouTube Strategy & Customer Success Manager – Driving Channel Growth, Client Engagement, and Data‑Driven Optimization

About brighthush

At brighthush, we’re redefining the way brands connect with audiences through the power of video. As a leading media and communications agency, we specialize in YouTube strategy, video marketing, and consulting services that help our clients unlock the full potential of their visual storytelling. Our team of creative strategists, data analysts, and customer success experts work hand‑in‑hand to craft compelling content, optimize channel performance, and build lasting relationships with clients across diverse industries.

Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence. We thrive on experimentation, embrace new technologies, and celebrate every milestone—whether it’s a viral video, a record‑breaking subscriber count, or a client success story that showcases the impact of our work. If you’re passionate about video, data, and delivering measurable results, brighthush is the place where your ideas can truly shine.

Why Join brighthush?

• Impactful Work: Shape the YouTube presence of high‑profile brands and help them reach millions of viewers worldwide.
• Growth Opportunities: Advance from entry‑level to senior strategist roles, and explore cross‑functional projects in content creation, analytics, and client relations.
• Remote Flexibility: Work from anywhere—our team is distributed across Poland and beyond, with a focus on results rather than hours.
• Learning & Development: Access to industry‑leading training, certifications, and mentorship programs that keep you ahead of the curve.
• Inclusive Culture: A supportive environment that values diversity, creativity, and open communication.

Key Responsibilities

As a YouTube Strategy & Customer Success Manager at brighthush, you will be the linchpin between our creative teams, data scientists, and clients. Your role will involve:

• Developing and executing comprehensive YouTube channel strategies that align with each client’s brand objectives and target audience.
• Conducting in‑depth channel audits, competitor analyses, and trend research to uncover growth opportunities.
• Collaborating with content creators to refine video concepts, optimize titles, descriptions, tags, and thumbnails for maximum discoverability.
• Managing day‑to‑day client relationships, serving as the primary point of contact for strategy discussions, performance reviews, and feedback loops.
• Preparing and presenting monthly performance reports that translate data into actionable insights, using tools such as YouTube Studio, Google Analytics, and Search Console.
• Identifying and recommending monetization strategies, including ad revenue optimization, brand deals, and channel memberships.
• Staying current with YouTube’s algorithm changes, policy updates, and emerging features to keep clients ahead of the competition.
• Co‑creating educational resources and workshops for clients to empower them with the knowledge to manage their channels effectively.
• Collaborating with the sales and marketing teams to generate new business opportunities and upsell existing clients.

Essential Qualifications

• Fluent in English with excellent written and verbal communication skills.
• Minimum of 1–2 years of hands‑on experience managing and optimizing YouTube channels for brands or agencies.
• Strong analytical mindset with the ability to interpret data, identify trends, and translate findings into strategic recommendations.
• Proficiency in YouTube Studio, Google Analytics, Google Search Console, and other video analytics platforms.
• Demonstrated success in driving channel growth, subscriber acquisition, and engagement metrics.
• Excellent problem‑solving skills and a proactive approach to overcoming challenges.
• Customer‑centric mindset with a proven track record of building and maintaining long‑term client relationships.
• Ability to work independently in a remote environment while maintaining clear communication with cross‑functional teams.

Preferred Qualifications

• Experience with YouTube advertising (TrueView, Bumper, etc.) and ad revenue optimization.
• Knowledge of SEO best practices for video content and familiarity with YouTube’s algorithmic ranking factors.
• Background in digital marketing, content strategy, or a related field.
• Experience with project management tools (Asana, Trello, Monday.com) and CRM systems.
• Multilingual capabilities beyond English (e.g., Polish, German, Spanish).
• Certifications in Google Analytics, YouTube Certified, or related digital marketing credentials.

Skills & Competencies

• Strategic Thinking: Ability to develop long‑term channel roadmaps that align with business goals.
• Data‑Driven Decision Making: Proficiency in turning complex metrics into clear, actionable insights.
• Client Relationship Management: Strong interpersonal skills to nurture trust and collaboration.
• Project Management: Skilled at juggling multiple projects, deadlines, and stakeholder expectations.
• Creative Collaboration: Comfortable working with creative teams to refine video concepts and production workflows.
• Adaptability: Quick to adjust strategies in response to platform changes or market dynamics.
• Communication: Clear, concise, and persuasive in both written and verbal formats.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a YouTube Strategy & Customer Success Manager, you will:

• Progress to senior strategist or account director roles, overseeing larger portfolios and more complex projects.
• Lead cross‑functional initiatives that integrate video strategy with broader digital marketing campaigns.
• Participate in internal knowledge‑sharing sessions, hackathons, and industry conferences.
• Earn certifications in advanced analytics, video production, and digital advertising.
• Mentor junior team members, fostering a culture of continuous learning.

Work Environment & Culture at brighthush

Our remote‑first approach means you can work from anywhere, as long as you have a reliable internet connection and a passion for video. We provide:

• Flexible working hours that accommodate different time zones.
• Access to a virtual collaboration suite (Slack, Zoom, Miro) to stay connected with teammates.
• A stipend for home‑office equipment and a monthly allowance for professional development.
• Regular virtual team events, including game nights, wellness workshops, and industry panels.
• A culture that celebrates experimentation, celebrates failures as learning opportunities, and rewards high performers.

Compensation & Benefits

While specific figures vary based on experience and role level, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for YouTube strategists and customer success managers.
• Performance‑based bonuses tied to channel growth metrics and client satisfaction scores.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Paid time off, sick leave, and a generous holiday schedule.
• Retirement savings plan with company match.
• Continuous learning budget for courses, certifications, and conferences.

How to Apply

If you’re ready to take your YouTube strategy expertise to the next level and help brands captivate audiences worldwide, we’d love to hear from you. Submit your resume, a brief cover letter outlining your experience with YouTube channel optimization, and any relevant portfolio links or case studies.

Join brighthush and become part of a dynamic team that’s shaping the future of video marketing. Your creativity, analytical acumen, and client‑first mindset will drive real results—and help us deliver unforgettable experiences to millions of viewers.

Ready to make an impact? and let’s create something extraordinary together.