EHR Support Specialist
Key Responsibilities 1. EHR Integration & Technical Onboarding Lead rural healthcare provider onboarding to NC HealthConnex. Guide healthcare organizations and EHR vendors through connection requirements, HL7 v2 exchange, C-CDA/CCD exchange, and NC*Notify services. Conduct technical assessments of EHR capabilities, interface configurations, and data extraction workflows. Identify readiness gaps and recommend implementation solutions. Coordinate with NC HIEA and technical teams to manage integration tickets, clarify requirements, and resolve data ingestion and transformation issues. 2. Healthcare Interoperability Standards & Compliance Provide technical guidance on interoperability standards, including HL7 v2, C-CDA, CCD, USCDI, and NC HIEA Interoperability Standards. Evaluate provider data submissions for compliance with interoperability requirements. Troubleshoot issues involving message structure, clinical vocabulary standards, and data transport methods. 3. Data Quality & Validation Review clinical data submissions for completeness, accuracy, timeliness, and compliance with HIE requirements. Support data quality improvement initiatives, including validation of HL7, ADT, CCD, and other structured clinical data. Collaborate with healthcare providers and EHR vendors to identify root causes of data quality issues. Provide mapping guidance and recommend clinical workflow adjustments to resolve data issues. 4. Training & Provider Support Deliver technical assistance, customized training, and educational materials to rural healthcare providers. Help providers understand and effectively use NC HealthConnex tools and services. Collaborate with provider relations and business relations teams on communications, training schedules, and project coordination. Educate providers on data flows, reporting requirements, and interoperability best practices. 5. Cross-Team & Program Collaboration Collaborate with NC HIEA teams on interoperability and data quality initiatives. Support the modernization of digital healthcare infrastructure across rural North Carolina. Contribute to Rural Health Transformation Program (RHTP) implementation. Identify opportunities to improve provider onboarding processes and support continuous improvement initiatives. Key Technical Skills Electronic Health Records (EHR) Health Information Exchange (HIE) HL7 v2 C-CDA / CCD ADT Messages USCDI Healthcare Interoperability Clinical Data Quality & Validation EHR Interface Configuration Data Mapping & Transformation Clinical Workflow Integration Provider Onboarding & Technical Support NC HealthConnex / NC HIEA NC*Notify