Senior Customer Activation & Partner Success Lead – Championing Seamless Onboarding, Rapid Value Realization, and Strategic Growth at brighthush

About brighthush

In the fast‑moving world of fintech, brighthush is carving out a niche that blends cutting‑edge automation with deep financial insight. We embed intelligent decision engines directly into the transaction flow of every dollar a company spends, turning routine bookkeeping into a strategic advantage. With a footprint that spans over 70,000 organizations and a pipeline of more than $200 B in annualized spend, we are the partner of choice for businesses that want to save money, grow revenue, and operate with unprecedented clarity.

Our culture is built on high agency, high urgency, and relentless focus on outcomes. Every team member at brighthush is a builder who owns problems end‑to‑end and makes consequential decisions that shape the future of our customers and our company. If you’re ready to design systems that directly influence how businesses move and manage billions of dollars, brighthush is the place to do it.

Role Overview

As the Senior Customer Activation & Partner Success Lead on the Partnerships team, you will be the linchpin between brighthush and our partner ecosystem. Your mission is to own the activation and early growth of partner‑referred customers, ensuring they experience a seamless onboarding journey and realize value quickly. In this early‑stage role, you will help design and refine the Partner Success program, define the implementation motion, and set the standard for activation and expansion across all partner segments.

Key Responsibilities

• Partner Relationship Management: Build and nurture long‑term relationships with key partner segments, including Accounting, Private Equity, and Venture Capital. Serve as the trusted advisor and advocate for partners, deeply understanding their business models, goals, and challenges.
• Partner Enablement & Customer Activation: Develop and deliver comprehensive partner onboarding programs that cover the full range of integration and configuration options for brighthush’s suite of products.
• Scale‑Ready Onboarding: Collaborate with partners and their customers to drive efficient, thorough, and complete onboarding at scale, ensuring a smooth transition from trial to production.
• Cross‑Functional Collaboration: Work closely with Product, Engineering, and Customer Success to share feedback, troubleshoot issues, and ideate workarounds that enhance the partner experience.
• Metrics & Continuous Improvement: Define, track, and report on activation KPIs (e.g., time to first transaction, adoption rate, NPS). Use data to iterate on processes and drive continuous improvement.
• Strategic Insight: Translate partner feedback into actionable insights for product roadmap and go‑to‑market strategy.
• Thought Leadership: Represent brighthush at partner events, webinars, and industry conferences, positioning the company as a thought leader in financial automation.
• Process Design & Documentation: Create and maintain playbooks, SOPs, and knowledge bases that empower partners and internal teams to deliver consistent, high‑quality activation experiences.
• Revenue Enablement: Work with Sales and Partner Marketing to identify upsell and cross‑sell opportunities within the partner‑referenced customer base, contributing to overall revenue growth.
• Risk & Compliance Oversight: Ensure that all onboarding activities comply with regulatory standards and internal security protocols, safeguarding both partner and customer data.

Essential Qualifications

• Minimum 6 years of experience in post‑sales, onboarding, or customer success roles.
• Proven fluency in partner ecosystem operations and partner enablement.
• Exceptional project management and time‑management skills, with a track record of delivering complex initiatives on schedule.
• Excellent verbal and written communication abilities, capable of translating technical concepts to non‑technical audiences.
• Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds.
• Strong desire to learn brighthush’s product inside out and communicate its value proposition effectively.
• Demonstrated ability to exceed quota or outperform key target metrics in a high‑growth environment.
• High adaptability and resilience in a fast‑paced, evolving startup culture.
• Proficiency with CRM and partner management tools (e.g., Salesforce, HubSpot, PartnerStack).
• Data literacy: comfortable with SQL, Excel, and data visualization tools to analyze activation metrics.

Preferred Qualifications

• Experience with accounting partners, Private Equity, and/or Venture Capital ecosystems.
• Background in contributing to the development and growth of new teams.
• Familiarity with leading accounting software platforms and integration patterns.
• Experience in financial services sales or consulting.
• Previous experience in a high‑growth startup environment.
• Knowledge of API integration best practices and webhook orchestration.
• Experience with partner marketing campaigns and co‑selling initiatives.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences.
• Data‑Driven Decision Making: Comfortable using metrics to guide strategy and measure success.
• Collaboration: Proven ability to work cross‑functionally with Product, Engineering, Sales, and Marketing.
• Influence & Negotiation: Skilled at building consensus and driving alignment among diverse stakeholders.
• Problem Solving: Creative and analytical approach to overcoming obstacles and delivering solutions.
• Communication: Clear, concise, and persuasive in both written and verbal formats.
• Adaptability: Thrive in an environment of rapid change and ambiguity.
• Leadership: Ability to mentor junior team members and lead cross‑functional initiatives.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by impact, not tenure. As a Senior Customer Activation & Partner Success Lead, you will:

• Lead the expansion of the Partner Success program, shaping the future of partner enablement across the organization.
• Take ownership of cross‑functional initiatives that influence product development, go‑to‑market strategy, and customer success.
• Mentor junior team members and help build a high‑performance culture.
• Move into senior leadership roles such as Director of Partnerships, Head of Customer Success, or VP of Growth.
• Participate in executive‑level strategy sessions, gaining exposure to the company’s vision and long‑term roadmap.
• Access to a structured learning curriculum, including certifications in product management, data analytics, and partnership strategy.

Work Environment & Company Culture

brighthush fosters a culture of transparency, collaboration, and continuous learning. Our distributed teams operate with a high degree of autonomy, supported by a robust set of tools and a clear set of values:

• High Agency: You own your projects and decisions, and your work directly influences the company’s trajectory.
• Fast‑Paced Innovation: We iterate quickly, test relentlessly, and celebrate both successes and learning moments.
• Inclusive & Diverse: We value diverse perspectives and strive to create an environment where everyone feels heard.
• Work‑Life Balance: Flexible PTO, remote‑first policies, and a focus on outcomes over hours.
• Continuous Learning: Access to learning resources, mentorship programs, and a culture that rewards curiosity.
• Community & Collaboration: Regular virtual town halls, hackathons, and cross‑team knowledge‑sharing sessions.
• Recognition & Growth: Transparent career ladders, quarterly performance reviews, and a culture of peer recognition.

Compensation, Perks & Benefits

While specific figures vary by location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to partner activation and customer success metrics.
• Equity options that allow you to share in the company’s long‑term growth.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• 401(k) or equivalent retirement plan with employer match.
• Generous paid time off, including parental leave up to 16 weeks at 100% pay.
• Health and wellness stipend, mental health resources, and a virtual care platform.
• Pet insurance and flexible work arrangements.
• Relocation support for key roles in major hubs.
• Regular team events, coffee stipends, and in‑office perks for those who work on site.
• Annual learning stipend and access to industry conferences and workshops.

How to Apply

Ready to shape the future of financial automation and help partners unlock unprecedented value? Join brighthush and be part of a team that builds systems that directly influence how companies move and manage billions of dollars.

Submit your application through our careers portal and let’s explore how you can make a lasting impact at brighthush.

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