Enteral Patient Service Representative

This is a Fully Remote Job About Our Client: This organization is a non-profit home infusion provider serving over 70 hospital systems across Maine, New Hampshire, and Massachusetts. Founded by local hospitals, it addresses the need for accessible, high-quality home infusion care in the New England region. About the Opportunity: The ENTERAL PATIENT SERVICE REPRESENTATIVE supports clinical pharmacy services for home infusion therapy enteral patients. This role facilitates communication between patients, caregivers, and home health agencies to ensure accurate, timely delivery of supplies and maintenance of patient records, directly impacting patient care continuity. Responsibilities: Contact enteral patients regularly to assess supply needs and update records Document changes in patient demographics, insurance, and orders in the Electronic Medical Record (EMR) Enter delivery tickets accurately into the EMR Manage patient delivery schedules and communicate changes promptly Record service information efficiently in the EMR Inform billing and enteral teams of service changes Complete and document initial and ongoing assessments in the EMR Maintain up-to-date enteral orders in the EMR Communicate physician-signed order changes to staff Coordinate routine equipment swaps and triage equipment issues Collaborate with nutritional support regarding formula or supply concerns Ensure patient compliance with payer regulations through proper documentation Follow organizational policies and procedures Maintain confidentiality and comply with HIPAA Privacy and Security regulations Requirements: Customer service experience Strong communication skills with patients and staff Excellent organizational abilities Proficiency with Microsoft Office applications Reliable attendance and job performance Preferred: Healthcare experience Knowledge of HIPAA Privacy and Security regulations Familiarity with Joint Commission processes Pay Range and Compensation Package: The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Benefits & Perks: Remote position Career ladder opportunities Health insurance Dental insurance Vision insurance Employer-matched 403b savings program Company-paid life, short-term, and long-term disability insurance Paid time off Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.