Enterprise Account Management Technician

Position: ENTERPRISE ACCOUNT MANAGEMENT TECHNICIAN DEPARTMENT OF ECONOMIC SECURITY Our Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. ENTERPRISE ACCOUNT MANAGEMENT TECHNICIAN Job Location: DIVISION OF TECHNOLOGY SERVICES (DTS) 1400 WEST WASHINGTON STREET, PHOENIX, ARIZONA 85007 Salary: $51,625 to $72,100 Grade: 23 Closing Date: October 16, 2026 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. This position will serve as an Enterprise Account Management (EAM) Technician. It will be responsible for the creation, management, and termination of access to various in-house developed and commercial off-the-self systems. Daily responsibilities include handling requests through the current ticketing system, participating in meetings, and adhering to the agency's change management practices. This role is responsible for keeping documentation up to date to reflect the current state and actively contributing to continuous improvement initiatives. The position may offer the ability to work remotely, within Arizona, based upon the department’s business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Essential Duties and Responsibilities include but are not limited to:

• Supporting the business as subject matter expert for accounts used within the DES systems and environments.
• Identifying opportunities for use of solutions to improve efficiency and reduce waste.
• Creating and maintaining standard work and processing documentation.
• Processing, documents, and coordinating resolution of trouble calls with help desk.
• Ensuring compliance with standards for systems software and documentation.
• Following applicable policies to ensure compliance related to enterprise accounts during maintenance, including account creation, termination, deletion, transfer, and modification.
• Responding promptly to customer needs and taking a customer-centric approach to problem solving.
• Soliciting customer feedback to improve service and responding to requests for service and assistance.
• Monitoring reports and logs to ensure policies and work standards are followed.
• Monitoring system reliability and availability.
• Categorizing, isolating, and resolving system problems.
• Implementing software patches, security fixes, and tests and validates modified system configurations.

Knowledge, Skills & Abilities (KSAs): Knowledge of: Infrastructure technologies and in-house developed applications utilized in the enterprise. Information security technologies in the areas of risk assessment, compliance and vulnerability management. Various infrastructure technologies and in-house developed applications utilized in the enterprise. Demonstrated experience in information system configuration management. Skills In: Soliciting customer feedback to improve service, responding to requests for service and assistance. Identifying opportunities for use of solutions to…