Senior Customer Education Manager – Medical Robotics & Clinical Training Lead – Driving Adoption & Excellence at brighthush

About brighthush

brighthush is redefining the future of medical robotics. Our next‑generation robotic platform is engineered to deliver early diagnosis and treatment across a spectrum of indications, empowering surgeons and clinicians worldwide. With a team of seasoned engineers, innovators, and industry leaders—many of whom bring experience from the world’s leading healthcare companies—we are on a mission to revolutionize robotic surgery and improve patient outcomes.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, fast‑moving commercial organization that is still in its early stages. This means you’ll have the opportunity to shape the customer education strategy from the ground up, influence product adoption, and directly impact the success of our partners and patients. We value initiative, practical problem‑solving, and a relentless commitment to seeing projects through to completion.

Key Responsibilities

• Strategic Training Leadership: Partner with the Area Vice President to design, schedule, and execute training, demonstrations, and account launches that align with regional sales priorities and accelerate customer adoption.
• Hands‑On Instruction: Deliver in‑person and virtual training sessions for physicians, procedure support teams, and super‑users. Facilitate practical exercises, skills assessments, and competency evaluations.
• Product Demonstrations: Lead Galaxy System demonstrations with Sales and Clinical Sales teams, tailoring content to customer needs while adhering to approved product messaging.
• Account Onboarding: Conduct initial account training, support the first day of cases, and document ongoing training needs. Transition responsibility to the assigned field team for continuous development.
• Readiness & Certification: Review readiness records, assess customer skills, and sign off on independence within your authority and Customer Education standards. Address any gaps before certification.
• Content Development: Create, update, and maintain approved training materials, assessments, and digital learning resources in collaboration with cross‑functional partners.
• Event Management: Oversee logistics, equipment setup, and testing for training events. Ensure timely follow‑up, meet deadlines, and manage resources responsibly.
• Continuous Improvement: Keep training records current, analyze customer feedback, skills assessments, and program results to enhance the quality and effectiveness of our education initiatives.

Essential Qualifications

• Bachelor’s degree in a relevant field (e.g., Biomedical Engineering, Nursing, Physical Therapy) or equivalent professional experience.
• 5+ years of experience in medical devices, biotechnology, pharmaceuticals, or healthcare, with at least 2 years in clinical education, clinical specialist, training, or learning and development roles.
• Strong clinical and technical knowledge, with the ability to explain complex concepts to adult learners, solve problems, and manage projects.
• Proficiency with Microsoft Office and Google Workspace.
• Excellent communication, presentation, and interpersonal skills.
• Self‑starter who can work independently, build relationships across teams, adapt to shifting priorities, and follow through on commitments.

Preferred Qualifications

• Experience in bronchoscopy, navigational technologies, or medical robotics.
• Familiarity with simulation training, learning management systems, or tools for developing educational content.
• Experience creating and delivering virtual training modules.
• Knowledge of regulatory compliance and certification processes in medical device education.

Additional Requirements

• Flexibility for occasional travel on short notice and availability to work evenings or weekends.
• Ability to lift up to 30 pounds with or without reasonable accommodation.
• Eligibility to work in the United States.
• Proximity to a major airport is preferred; candidates based in San Francisco are especially welcome.
• Must reside on the U.S. West Coast.

What You’ll Gain

• Career Growth: As a key member of brighthush’s early‑stage commercial team, you’ll have the chance to shape the customer education strategy and influence product adoption on a global scale.
• Learning & Development: Access to on‑demand online training, book reimbursement, and mentorship from industry veterans.
• Impact: Your work will directly improve patient outcomes by ensuring clinicians are fully competent and confident with our robotic platform.
• Culture: Join a collaborative, inclusive, and high‑energy environment that values innovation, continuous improvement, and work‑life balance.
• Benefits: Competitive salary, comprehensive health insurance (Medical, Dental, Vision, HSA, FSA), equity & bonus program, 401(k) with company match, paid parental leave, flexible time off, and more.

Compensation & Perks

California Pay Range: $105,000—$130,000 USD (adjusted based on skills, experience, education, and location). In addition to base salary, you may be eligible for equity, performance bonuses, and other incentive programs. Our benefits package includes:

• Comprehensive medical, dental, and vision coverage with HSA/FSA options.
• Equity & bonus program.
• Life and disability insurance.
• Mental health support through medical insurance programs.
• Legal and pet insurance.
• 12+ paid holidays, flexible time off, and sick time.
• Paid parental leave.
• In‑office snacks, beverages, and lunch stipend.
• Team building and company‑organized social events.

Our Commitment to Diversity & Inclusion

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants are considered for all positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.

Ready to Make a Difference?

If you are passionate about medical robotics, thrive in a fast‑paced environment, and want to lead the next wave of clinical education, we want to hear from you. Join brighthush and help shape the future of surgical care.

Apply Today and become a pivotal part of our mission to revolutionize robotic surgery and improve patient outcomes worldwide.