Enterprise Customer Success Manager – AEC Industry – Driving Adoption, Retention, and Expansion at brighthush

About brighthush

brighthush is a leading SaaS provider that empowers the Architecture, Engineering & Construction (AEC) sector with cutting‑edge ERP and CRM solutions. Our mission is to help complex organizations streamline operations, enhance collaboration, and unlock new growth opportunities. With a culture rooted in teamwork, customer obsession, and relentless pursuit of excellence, we are expanding rapidly and looking for passionate professionals to join our dynamic Customer Success family.

Role Overview

As a Senior Enterprise Customer Success Manager, you will be the strategic partner for our most valuable AEC clients. Your focus will be on driving adoption, ensuring retention, and uncovering expansion opportunities that translate into net revenue growth. You will own a portfolio of high‑value accounts, build trust with C‑suite executives, and collaborate cross‑functionally to deliver measurable business outcomes.

Why This Role Matters

In a fast‑moving SaaS landscape, the ability to translate product value into tangible ROI is what differentiates a successful company. Your work will directly influence customer satisfaction, renewal rates, and the overall health of brighthush’s revenue pipeline. By championing our clients’ success, you will help shape the future of the AEC industry.

Key Responsibilities

• Strategic Account Leadership – Own a portfolio of enterprise accounts, building deep relationships with decision makers, project leads, and executive sponsors.
• Consultative Selling & Expansion – Use consultative techniques to uncover upsell and cross‑sell opportunities, driving net revenue growth (NRR) across your book of business.
• Customer Health & Adoption – Monitor usage metrics, satisfaction scores, and business outcomes; proactively address gaps to ensure full platform adoption.
• Program & Roadmap Development – Design and execute strategic success plans, including project timelines, milestones, and communication plans.
• Stakeholder Management – Engage with multiple stakeholders across client organizations, from finance to IT, to align on goals and secure buy‑in.
• Retention & Risk Management – Identify at‑risk accounts, develop mitigation strategies, and collaborate with the Renewals team to secure renewals.
• Cross‑Functional Coordination – Partner with Sales, Product, Implementation, and Support to deliver seamless customer experiences.
• Advocacy & Evangelism – Turn satisfied customers into advocates through case studies, reference programs, and community participation.
• Continuous Improvement – Provide feedback to Product and Engineering on feature gaps, and champion customer‑centric enhancements.
• Mentorship & Team Development – Coach junior Customer Success Managers, fostering a culture of learning and high performance.

Essential Qualifications

• 8+ years of experience in Customer Success, Account Management, or Enterprise Sales within a B2B SaaS environment.
• 5+ years managing complex, strategic enterprise accounts, ideally within the AEC vertical.
• Proven track record of driving adoption, renewals, and expansion for high‑value clients.
• Strong negotiation, presentation, and storytelling skills with the ability to influence C‑suite stakeholders.
• Self‑starter mindset, comfortable in a fast‑paced, growth‑oriented SaaS organization.
• Proficiency with Salesforce, Gainsight, ChurnZero, or similar Customer Success platforms.
• Excellent organizational and strategic planning abilities, with a focus on upsell and expansion strategies.
• Willingness to travel 25–30% to meet clients and attend industry events.
• Bachelor’s degree preferred; relevant experience will be considered in lieu of a degree.

Preferred Qualifications & Differentiators

• Experience in the Architecture, Engineering & Construction (AEC) industry, understanding its unique challenges and opportunities.
• Background with ERP and/or CRM solutions, especially in complex, multi‑site environments.
• Prior experience leading cross‑functional initiatives and managing large, multi‑departmental projects.
• Demonstrated ability to build and maintain executive‑level relationships.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Customer‑Centric Mindset – Passion for delivering value and exceeding expectations.
• Data‑Driven Decision Making – Comfortable using analytics to inform strategy and measure success.
• Communication & Influence – Exceptional verbal and written communication skills.
• Collaboration – Proven ability to work effectively with remote and cross‑functional teams.
• Problem Solving – Quick to diagnose issues and develop creative solutions.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous learning and career progression. As a Senior Enterprise Customer Success Manager, you will:

• Advance to Director or VP of Customer Success roles, overseeing larger teams and broader portfolios.
• Participate in leadership development programs, including mentorship, executive coaching, and strategic project assignments.
• Gain exposure to product strategy, market expansion, and industry thought leadership.
• Attend industry conferences, webinars, and workshops to stay ahead of AEC trends.

Work Environment & Culture

brighthush thrives on a culture that values teamwork, customer focus, and innovation. Our core values—Team, Customer‑Focused, Driven, Ownership, and Fun—guide every decision and interaction. You’ll find a supportive environment where ideas are welcomed, feedback is constructive, and success is celebrated.

Compensation & Benefits

We offer a competitive base salary ranging from $116,450 to $141,750 per year, complemented by a performance‑based commission structure. In addition:

• Equity participation to share in brighthush’s growth.
• Comprehensive health, dental, and vision insurance plans.
• Flexible work arrangements, including remote work options.
• Generous paid time off, parental leave, and wellness programs.
• Professional development budget and tuition reimbursement.
• Employee referral bonuses and recognition programs.

For more details on our benefits, visit brighthush Employee Benefits.

How to Apply

Ready to make a lasting impact on the AEC industry? Submit your resume and a cover letter outlining why you’re the ideal fit for this role. We’re excited to learn how your experience and passion align with brighthush’s mission.

Apply to this job

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, disability, or any other protected status.