Enterprise Customer Success Manager – Strategic Tier‑1 Client Success & Growth Leadership for Nonprofit Impact

About brighthush

brighthush is a trailblazing fundraising platform that empowers nonprofit organizations to amplify their impact. Since 2014, we have helped more than 100,000 global nonprofits raise over $4 billion in donations by providing an intuitive, data‑driven donor management system. Our mission is simple: accelerate positive change worldwide by giving nonprofits the tools they need to thrive.

We are a fully distributed, diverse team of 150 professionals across 16+ U.S. states and 23+ countries. In 2026, brighthush was honored by Built In as one of the Best Places to Work in Washington, DC, and our platform is rated the #1 software for fundraising, donor management, and nonprofit payment on G2. These accolades reflect the passion and dedication of our team to build products that nonprofits trust and love.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven culture that values innovation, collaboration, and continuous learning. We champion a flexible, fully remote work model that lets you thrive from anywhere in the United States. Our people enjoy generous time‑off policies, competitive compensation, and a comprehensive benefits package that supports health, wellness, and professional growth.

Role Overview

As an Enterprise Customer Success Manager (eCSM), you will be the strategic partner for our most critical Tier‑1 clients. You will work closely with Sales, Product, Engineering, and Customer Success teams to ensure our clients achieve their fundraising goals, maximize platform adoption, and realize measurable ROI. Your influence will directly impact client retention, expansion, and overall satisfaction.

Key Responsibilities

• Strategic Account Leadership: Own the end‑to‑end success of Tier‑1 accounts, building long‑term relationships with executive sponsors and key stakeholders.
• Client Advocacy: Serve as the voice of the nonprofit, translating their mission, challenges, and fundraising objectives into actionable product recommendations.
• Revenue & Utilization Optimization: Analyze usage data, identify growth opportunities, and recommend features or integrations that increase client revenue and platform adoption.
• Implementation & Onboarding Excellence: Guide clients through seamless onboarding, ensuring best‑practice configuration, data migration, and user training.
• Proactive Account Management: Develop and execute account plans that mitigate churn risk, identify upsell opportunities, and secure renewals.
• Data‑Driven Insights: Leverage analytics tools to track key metrics (e.g., donor acquisition, retention, average donation size) and present actionable insights to clients and internal stakeholders.
• Cross‑Functional Collaboration: Partner with Sales, Product, and Engineering to relay client feedback, shape roadmap priorities, and deliver timely solutions.
• Communication & Reporting: Maintain clear, consistent communication with clients via email, phone, and video calls; document all interactions in HubSpot; and provide regular status reports to senior leadership.
• Process & Workflow Improvement: Identify bottlenecks in the customer journey and propose process enhancements that improve efficiency and client satisfaction.
• Continuous Learning: Stay current on industry trends, emerging fundraising technologies, and best practices to position brighthush as a thought leader.

Essential Qualifications

• Minimum 5 years of experience in a B2B SaaS Customer Success, Account Management, or Sales role, with a proven track record of managing high‑value accounts.
• Deep understanding of nonprofit operations, fundraising cycles, and the unique challenges nonprofits face—ideally through volunteer, board, or employee experience.
• Proficiency with CRM systems (HubSpot, Salesforce, or similar) and data analysis tools (Excel, Google Sheets, or BI platforms).
• Strong written and verbal communication skills; comfortable initiating conversations, handling objections, and following up persistently.
• Self‑motivated, highly organized, and detail‑oriented with the ability to manage multiple priorities independently.
• Empathy and passion for the nonprofit sector; a genuine desire to help organizations achieve their mission.
• Fluency in English and French (written and spoken) is required.

Preferred Qualifications

• Experience developing strategic account plans focused on risk mitigation and client retention.
• Background in product or technical consulting, enabling you to translate complex features into tangible fundraising benefits.
• Prior exposure to fundraising software or donor management platforms.
• Experience working with international nonprofits or cross‑border fundraising initiatives.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align client goals with brighthush’s product roadmap.
• Analytical Acumen: Comfortable with data analysis, KPI tracking, and deriving insights that drive revenue growth.
• Relationship Building: Skilled at building trust with executive sponsors and fostering long‑term partnerships.
• Problem Solving: Quick to diagnose issues, propose solutions, and collaborate with cross‑functional teams.
• Project Management: Adept at managing timelines, deliverables, and stakeholder expectations.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces change.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As an eCSM, you’ll have the opportunity to:

• Progress to Senior Enterprise Customer Success Manager or Director of Customer Success roles.
• Lead cross‑functional initiatives that shape product strategy and customer experience.
• Mentor junior team members and contribute to our internal knowledge base.
• Participate in industry conferences, webinars, and nonprofit events to expand your professional network.
• Access a generous professional development stipend (up to $1.5k annually) for courses, certifications, and conferences.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a shared commitment to nonprofit impact. You’ll work with a distributed team that values:

• Open communication and regular check‑ins.
• Flexibility to balance work and personal life.
• Continuous feedback and recognition.
• A supportive environment that celebrates diversity and inclusion.

Compensation & Benefits

We offer a competitive base salary range of $70,000–$90,000, complemented by a 3–6% commission structure tied to client expansion and renewal metrics. In addition, you’ll receive:

• Fully remote work from the comfort of your home.
• Generous paid time off: 21 days of vacation (including birthday), 8 floating holidays, 2 paid volunteer days, and 5+ sick days (state‑dependent).
• Employer‑sponsored health insurance through brighthush, covering medical, dental, vision, and life.
• 401(k) retirement plan via brighthush’s partner, brighthush, with an employer match of up to 4%.
• Home‑office reimbursement up to $1,500 annually.
• Eligibility for an employee equity plan (stock options).
• Wellness program featuring fitness and mindfulness classes.
• Access to a vibrant community of nonprofit professionals and thought leaders.

How to Apply

Ready to make a tangible difference in the nonprofit world? We’re excited to hear from you. Please submit your application through our career portal, and include a brief statement on why you’re passionate about nonprofit impact and how your experience aligns with the role.

Our hiring process includes a prescreen call with the Talent Team, an interview with the Hiring Manager, a brief assignment, a panel/final interview, and background & reference checks. We look forward to exploring how you can contribute to brighthush’s mission of accelerating positive change worldwide.

Apply today and join a team that is redefining the future of nonprofit fundraising.