Enthusiastic Client Service Representative & Receptionist – Veterinary Hospital – Brighthush – Customer Experience & Administrative Excellence

About Brighthush

Brighthush is a forward‑thinking veterinary hospital that is set to open its doors on March 31, 2025. Under the visionary leadership of Dr. Heather Highbrown, the hospital is poised to become a cornerstone of animal care in the community. We are more than a clinic; we are a family of compassionate professionals dedicated to providing the highest quality veterinary services, fostering a welcoming environment for both pets and their owners, and building a legacy of trust and excellence.

Why Brighthush?

At Brighthush, we believe that exceptional customer service is the heartbeat of a successful veterinary practice. Our mission is to blend clinical expertise with outstanding client support, ensuring that every animal patient and their family feel valued, informed, and cared for. By joining our team, you’ll become part of a culture that celebrates teamwork, continuous learning, and a genuine love for animals.

Position Overview

The Client Service Representative & Receptionist is the first point of contact for all patients and visitors. This role is essential in creating a seamless, professional, and friendly experience for every client that walks through our doors. The position is a non‑exempt, part‑time role with the potential for growth as the hospital expands.

Key Responsibilities

• Front‑Desk Operations: Greet visitors, answer inbound calls, and manage the reception area with a warm, courteous demeanor.
• Patient Check‑In & Records Management: Verify patient information, obtain medical records, and input data into the electronic health record (EHR) system.
• Administrative Support: Perform clerical duties such as data entry, word processing, mail handling, and basic accounting tasks.
• Cash Handling & Billing: Process payments, issue receipts, and reconcile daily cash totals.
• Communication Liaison: Relay messages to the medical team, schedule appointments, and coordinate follow‑ups.
• Facility Maintenance: Ensure the reception area remains clean, organized, and stocked with informational materials.
• Compliance & Confidentiality: Adhere to all hospital policies, HIPAA regulations, and data protection standards.
• Remote CSR Opportunities: Participate in occasional remote client service tasks as the hospital’s needs evolve.

Shift Details

• Initial schedule: Monday, Wednesday, and Friday (8:30 am – 6:00 pm, 1‑hour lunch break).
• Potential for additional days as the practice grows.
• Open to 1–2 shifts per week for part‑time flexibility.
• Closed on major holidays.

Essential Qualifications

• High School diploma or Associate’s degree (A.A.).
• Minimum of 1 year of customer service experience.
• Prior experience in a veterinary or animal care setting is highly desirable.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and maintain composure in a fast‑paced environment.
• Basic understanding of veterinary terminology and hospital procedures.
• Professional appearance and a friendly, approachable demeanor.

Preferred Qualifications

• Experience with electronic medical record (EMR) systems.
• Knowledge of veterinary billing and insurance processes.
• Previous exposure to cash handling and basic accounting.
• Fluency in a second language (e.g., Spanish) is a plus.
• Demonstrated commitment to animal welfare and client education.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting client relationships.
• Attention to Detail: Accuracy in data entry, record keeping, and financial transactions.
• Technical Proficiency: Quick learner of new software and digital tools.
• Team Collaboration: Ability to work closely with veterinarians, technicians, and administrative staff.
• Problem‑Solving: Resolve client inquiries efficiently and refer complex issues to the appropriate team member.
• Adaptability: Thrive in a dynamic environment with evolving responsibilities.

Career Growth & Learning Opportunities

Brighthush is committed to nurturing talent and providing clear pathways for advancement. As the practice expands, opportunities will arise in areas such as:

• Veterinary Reception Manager
• Client Relations Specialist
• Practice Operations Coordinator
• Veterinary Administrative Trainer

We also offer ongoing training in veterinary terminology, customer service best practices, and the latest EHR technologies. Employees are encouraged to attend industry conferences, pursue certifications, and participate in mentorship programs.

Work Environment & Company Culture

At Brighthush, we celebrate diversity, inclusion, and a shared passion for animal health. Our culture is built on:

• Open communication and transparent decision‑making.
• Collaborative teamwork that values every voice.
• Work‑life balance with flexible scheduling options.
• Recognition of achievements through employee of the month and performance bonuses.
• Community outreach initiatives, such as free wellness clinics and pet adoption events.

Compensation & Benefits

While specific figures will be discussed during the interview process, Brighthush offers competitive hourly wages for part‑time positions. Additional benefits include:

• Paid time off after 6 months of continuous employment.
• Health and wellness stipend for employees and their families.
• Employee discount on veterinary services and pet supplies.
• Professional development budget for courses, certifications, and conferences.
• Access to a supportive, family‑like work environment.

How to Apply

Ready to bring your enthusiasm and expertise to Brighthush? Send your resume and a brief cover letter highlighting your customer service experience and love for animals to [email protected]. Please include “Client Service Representative – Brighthush” in the subject line.

Join Us and Make a Difference

At Brighthush, every interaction matters. As our Client Service Representative & Receptionist, you will be the friendly face that welcomes pet owners, the organized mind that keeps our records impeccable, and the reliable partner that supports our veterinary team. If you are passionate about animals, excel in client service, and thrive in a collaborative, growth‑oriented environment, we would love to hear from you.

Apply today and help us build a veterinary hospital that the community can trust and the animals can thrive in.