Entry-Level Customer Care Representative – Remote, Colorado – Join brighthush’s Innovative Support Team

About brighthush

brighthush is a forward‑thinking leader in the healthcare technology space, dedicated to simplifying the way patients, providers, and payers connect. With a mission to improve lives and strengthen communities, we blend cutting‑edge digital solutions with compassionate human support. Our culture is built on collaboration, continuous learning, and a relentless focus on delivering exceptional service. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your contributions matter and your growth is a priority.

Why This Role Is a Game‑Changer

As a Customer Care Representative I, you will be the first line of communication for our diverse customer base. You’ll help solve real problems, gather insights that shape product improvements, and represent the heart of brighthush’s commitment to quality. This role is perfect for individuals who thrive in fast‑paced, technology‑driven settings and who want to build a career in customer experience within the healthcare industry.

Key Responsibilities

• Respond to inbound inquiries via phone, chat, and email with professionalism and empathy.
• Accurately document all customer interactions, resolutions, and follow‑up actions in our CRM system.
• Analyze recurring issues to identify root causes and collaborate with cross‑functional teams to implement solutions.
• Maintain up‑to‑date knowledge of product features, policies, and industry regulations to provide informed support.
• Adhere to quality standards, response time metrics, and customer satisfaction goals.
• Participate in continuous improvement initiatives, sharing feedback on process enhancements.
• Support team and company initiatives such as training sessions, knowledge base updates, and customer outreach campaigns.

Essential Qualifications

• High school diploma or equivalent; college coursework or a bachelor’s degree is a plus.
• Prior experience in an automated customer service environment (e.g., call center, help desk, or virtual support).
• Proficiency with PC, image station, and digital tools; comfortable navigating multiple software platforms.
• Strong written and verbal communication skills in English.
• Ability to pass a pre‑employment test battery covering basic math, logic, and customer service scenarios.
• Reliable internet connection and a quiet workspace if working remotely.
• Commitment to full‑time availability and flexibility to cover peak periods or shift rotations.

Preferred Qualifications

• Experience in the healthcare or health‑tech industry.
• Knowledge of HIPAA regulations and data privacy best practices.
• Multilingual abilities (Spanish, French, Mandarin, etc.) to serve a broader customer base.
• Previous exposure to CRM systems such as Salesforce, Zendesk, or ServiceNow.
• Demonstrated problem‑solving skills and a proactive mindset.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and a genuine desire to resolve issues quickly.
• Technical Proficiency: Comfortable learning new software, troubleshooting basic technical problems, and using digital tools efficiently.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Analytical Thinking: Ability to identify patterns, diagnose problems, and propose actionable solutions.
• Time Management: Prioritize tasks, manage multiple conversations simultaneously, and meet response time targets.
• Team Collaboration: Work effectively with teammates, supervisors, and cross‑functional partners.
• Adaptability: Thrive in a fast‑changing environment and quickly adjust to new processes or tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Care Representative I, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions covering product updates, industry trends, and advanced customer service techniques.
• Clear career pathways to roles such as Senior Support Specialist, Team Lead, or Customer Experience Manager.
• Cross‑departmental projects that expose you to product development, quality assurance, and data analytics.
• Leadership development workshops and access to industry conferences.

Work Environment & Company Culture

brighthush champions a culture of inclusion, transparency, and innovation. Key highlights include:

• Fully remote work model with flexible scheduling to support work‑life balance.
• Regular virtual town halls and team‑building activities to foster community.
• Open communication channels where every voice is heard.
• Commitment to sustainability and social responsibility initiatives.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

We offer a competitive salary range of USD 36,795 – 55,182 per year, commensurate with experience and performance. In addition to base pay, you’ll enjoy:

• 401(k) plan with company matching to help you build long‑term wealth.
• Generous paid time off (PTO) and holiday schedule.
• Health, dental, and vision insurance options.
• Wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Employee assistance program (EAP) for mental health support.
• Professional development budget for courses, certifications, or conferences.
• Employee referral bonuses and performance‑based incentives.

How to Apply

Ready to make a difference in the lives of patients and providers? Click the link below to submit your application and join the brighthush family. We look forward to learning how your unique skills and passion can help us continue to innovate and excel in customer care.