Senior Strategic Customer Success Manager – Exteriors & SaaS Solutions – Remote – Brighthush
About Brighthush
Brighthush is a trailblazing cloud technology company that is redefining the exteriors industry. By delivering end‑to‑end SaaS solutions that streamline operations, enhance customer engagement, and drive measurable growth, we empower contractors, installers, and service providers to focus on what they do best: creating beautiful, lasting outdoor spaces. Our mission is to transform the trades through innovation, data‑driven insights, and a relentless commitment to customer success.
Why Join Brighthush?
At Brighthush, you’ll be part of a dynamic, purpose‑driven team that values creativity, collaboration, and continuous learning. We champion a culture of transparency, inclusivity, and empowerment, where every voice is heard and every idea has the potential to shape the future of the industry. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find abundant opportunities to grow, lead, and make a tangible impact.
Position Overview
We are seeking a highly motivated Senior Strategic Customer Success Manager – Exteriors to join our remote team. In this role, you will serve as the primary advocate for our enterprise customers, ensuring they achieve maximum value from our cloud platform. You will collaborate closely with sales, product, engineering, and support teams to design and implement tailored solutions, drive adoption, and cultivate long‑term relationships that translate into customer loyalty and revenue growth.
Key Responsibilities
- Customer Relationship Leadership: Own the end‑to‑end customer journey, acting as the trusted advisor for all strategic accounts. Build deep, consultative relationships with C‑suite executives, operations leaders, and technical stakeholders.
- Solution Design & Implementation: Translate business requirements into actionable technical roadmaps. Lead the design, configuration, and deployment of our SaaS platform, ensuring seamless integration with customers’ existing systems.
- Adoption & Growth Enablement: Develop and execute adoption strategies that drive usage, ROI, and expansion. Conduct regular business reviews, performance analyses, and value‑creation workshops.
- Escalation & Issue Resolution: Serve as the point of escalation for high‑impact incidents. Coordinate cross‑functional resources to resolve issues quickly and communicate status updates to stakeholders.
- Data‑Driven Insights: Leverage SQL and other data tools to extract actionable insights, monitor key metrics, and identify opportunities for improvement.
- Thought Leadership: Represent Brighthush at industry events, webinars, and customer forums. Share best practices, market trends, and product innovations with the broader community.
- Continuous Improvement: Provide feedback to product and engineering teams to refine features, enhance usability, and drive product roadmap decisions.
Essential Qualifications
- Minimum of 5 years of experience in customer success, solutions architecture, implementation, or a related technical role within a SaaS environment.
- Proven track record of managing enterprise‑level accounts and delivering measurable business outcomes.
- Strong technical acumen with the ability to troubleshoot complex issues and translate technical concepts to non‑technical audiences.
- Hands‑on experience with SQL or equivalent data querying languages.
- Exceptional communication skills, including executive‑level presentation and negotiation capabilities.
- Demonstrated ability to manage escalations, drive cross‑functional collaboration, and maintain high customer satisfaction scores.
- Fluency in English (both written and spoken).
Preferred Qualifications
- Experience in the exteriors, construction, or home‑improvement industry.
- Background in SaaS product management or technical consulting.
- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
- Knowledge of industry‑specific tools and integrations (e.g., ERP, CRM, field‑service management).
- Certifications in project management (PMP, Agile, Scrum) or customer success (CSM, CSPO).
Core Skills & Competencies
- Strategic Thinking: Ability to align customer goals with Brighthush’s product vision.
- Technical Fluency: Comfortable with APIs, data pipelines, and system integrations.
- Analytical Mindset: Skilled at interpreting data, spotting trends, and recommending actionable improvements.
- Leadership & Influence: Inspire confidence in customers and internal teams alike.
- Project Management: Manage multiple initiatives simultaneously while meeting deadlines.
- Customer‑Centric Mindset: Passion for delivering exceptional service and measurable value.
Career Growth & Learning Opportunities
At Brighthush, we believe in investing in our people. As a Senior Strategic Customer Success Manager, you will:
- Progress into leadership roles such as Director of Customer Success or Head of Enterprise Services.
- Participate in mentorship programs and leadership development workshops.
- Gain exposure to product strategy, go‑to‑market planning, and cross‑functional initiatives.
- Attend industry conferences, webinars, and training sessions to stay ahead of market trends.
- Earn certifications and credentials that enhance your professional portfolio.
Work Environment & Culture
Brighthush embraces a flexible, remote‑first culture that empowers employees to work from anywhere in the United States. Our culture is built on:
- Collaboration: Regular virtual town halls, team stand‑ups, and cross‑departmental projects.
- Innovation: A safe space to experiment, fail fast, and iterate.
- Inclusivity: Diverse perspectives are celebrated and integrated into our decision‑making.
- Well‑being: Comprehensive health plans, mental health resources, and flexible scheduling.
- Recognition: Employee awards, spot bonuses, and public shout‑outs for outstanding contributions.
Compensation & Benefits
We offer a competitive salary range of $104,500 – $167,600 per year, commensurate with experience and performance. In addition to base pay, you will receive:
- 401(k) plan with company matching.
- Generous paid time off (PTO) and holiday schedule.
- Health, dental, and vision insurance.
- Flexible work hours and remote work stipend.
- Parental leave policy that supports new parents.
- Professional development budget and tuition reimbursement.
- Employee wellness programs, including virtual fitness classes and mental health support.
Ready to Make an Impact?
If you are a strategic thinker with a passion for customer success, a knack for solving complex technical challenges, and a desire to shape the future of the exteriors industry, Brighthush invites you to apply. Join us and help our customers unlock the full potential of their businesses while advancing your own career in a supportive, forward‑thinking environment.