Entry-Level Customer Service & Data Entry Specialist – Remote, Flexible Hours, Competitive Pay

About brighthush

brighthush is a trailblazer in the mortgage field services sector, renowned for delivering exceptional, client‑centric solutions across the United States. With a strong presence in the Dublin, OH area and a growing national footprint, brighthush combines cutting‑edge technology with a people‑first culture to help homeowners and lenders navigate the complex mortgage landscape with confidence and ease.

As a rapidly expanding organization, brighthush is committed to fostering an inclusive, collaborative environment where every team member can thrive. Whether you’re launching your career or looking to elevate your professional journey, brighthush offers the resources, mentorship, and growth opportunities you need to succeed.

Why Join brighthush?

• Competitive Compensation: Earn a base rate of $32–$44 per hour, with the potential for variable monthly performance bonuses.
• Comprehensive Benefits: Full‑time associates receive healthcare, vision, and dental coverage from day one.
• Flexible Work Arrangements: After an initial in‑office training period, enjoy a full work‑from‑home schedule with optional flexible hours.
• Career Development: Access ongoing training, mentorship programs, and clear pathways to advance into supervisory or specialized roles.
• Inclusive Culture: brighthush values diversity, equity, and inclusion, ensuring every voice is heard and respected.

Key Responsibilities

As an Entry‑Level Customer Service & Data Entry Specialist, you will play a pivotal role in supporting brighthush’s mission to deliver high‑quality mortgage services. Your day‑to‑day tasks will include:

• Managing inbound and outbound customer communications via phone, email, and chat, ensuring a courteous and professional experience.
• Accurately entering, updating, and verifying data in our proprietary CRM and document management systems.
• Tracking order status, coordinating with vendors, and resolving discrepancies in a timely manner.
• Collaborating with cross‑functional teams—such as Vendor Recruiting, Order Review, and Compliance—to streamline processes.
• Maintaining meticulous records and generating regular reports for management review.
• Participating in continuous improvement initiatives to enhance data integrity and customer satisfaction.
• Adhering to all company policies, security protocols, and regulatory requirements.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Strong written and verbal communication skills in English.
• Proficiency with Microsoft Outlook, Word, and Excel (including basic formulas and data filtering).
• Excellent organizational skills with the ability to prioritize multiple tasks simultaneously.
• Attention to detail and a commitment to data accuracy.
• Self‑motivated, capable of working independently while collaborating effectively with team members.
• Problem‑solving mindset and the ability to troubleshoot issues quickly.
• Experience in a customer‑service or data‑entry role is a plus but not required.

Preferred Qualifications

• Previous experience in the mortgage or financial services industry.
• Familiarity with CRM platforms such as Salesforce or HubSpot.
• Knowledge of data privacy regulations (e.g., GDPR, CCPA).
• Experience using call‑center software or ticketing systems.
• Multilingual capabilities, especially in Spanish or other widely spoken languages.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong analytical and problem‑solving abilities.
• Adaptability to changing priorities and fast‑paced environments.
• Team player who thrives in a collaborative setting.
• High level of integrity and confidentiality when handling sensitive information.
• Tech‑savvy and quick to learn new software and tools.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a member of our team, you will have access to:

• Structured onboarding and continuous training programs.
• Mentorship from seasoned professionals across various departments.
• Internal job boards and career pathing tools to explore advancement into roles such as Senior Customer Service Representative, Vendor Relations Manager, or Data Analytics Specialist.
• Annual performance reviews with clear metrics and actionable feedback.
• Opportunities to lead projects, present findings, and influence process improvements.

Work Environment & Culture

brighthush prides itself on a culture that blends professionalism with a relaxed, supportive atmosphere. Key highlights include:

• Remote‑first mindset with a flexible schedule that respects work‑life balance.
• Regular virtual team‑building events, wellness challenges, and community service initiatives.
• Open communication channels—weekly town halls, suggestion boxes, and an internal Slack workspace.
• Recognition programs that celebrate milestones, achievements, and innovative ideas.
• Commitment to sustainability, with initiatives such as paperless workflows and energy‑efficient office practices.

Compensation & Benefits

We offer a comprehensive package designed to support your professional and personal well‑being:

• Base Pay: $32–$44 per hour, commensurate with experience and performance.
• Performance Bonus: Variable monthly bonus based on key metrics such as customer satisfaction scores and data accuracy.
• Health Coverage: Full medical, dental, and vision plans available to full‑time associates from day one.
• Paid Time Off: Competitive vacation, sick leave, and personal days.
• Retirement Plan: 401(k) with company match after a qualifying period.
• Professional Development: Reimbursement for relevant certifications, conferences, and online courses.
• Wellness Resources: Access to mental health support, fitness stipends, and ergonomic equipment for home offices.
• Employee Referral Bonus: Earn a bonus for referring qualified candidates who join brighthush.

How to Apply

If you’re ready to start a rewarding career in customer service and data entry, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

Join brighthush – Where Your Career Begins with Impact

At brighthush, every interaction matters. We empower our team members to deliver outstanding service, maintain data integrity, and drive continuous improvement. If you’re a motivated, detail‑oriented individual with a passion for customer service and a desire to grow, this is the perfect opportunity to launch or elevate your career. Apply now and become part of a company that values innovation, collaboration, and the success of its people.