Entry-Level Customer Service Representative – Health Insurance Support Specialist – Remote (California) – Join brighthush

About brighthush

brighthush is a leading provider of California Choice health plans, dedicated to delivering exceptional customer service to groups, members, brokers, and agencies. With a mission to simplify health insurance for individuals and businesses alike, brighthush combines industry expertise with a passion for innovation and a commitment to community well‑being. Our remote-first culture empowers employees to work from anywhere while staying connected to a vibrant, collaborative team that values transparency, continuous learning, and a shared drive to make a difference.

Why This Role Matters

As a Customer Service Representative at brighthush, you will be the frontline ambassador for our health plans, ensuring that every member, partner, and client receives accurate, timely, and compassionate support. Your role will directly influence member satisfaction, retention, and the overall reputation of brighthush in the competitive health insurance landscape.

Key Responsibilities

• Customer Interaction: Handle high-volume inbound and outbound calls, emails, and chat inquiries with professionalism and empathy.
• Member Education: Explain plan benefits, coverage details, and enrollment processes to members and brokers, ensuring clarity and confidence.
• Documentation & Compliance: Accurately log all interactions in our CRM system, maintain up-to-date records, and adhere to regulatory and company policies.
• Problem Resolution: Identify and resolve member issues, escalating complex cases to appropriate departments while maintaining a positive experience.
• Continuous Improvement: Provide feedback on process gaps, suggest enhancements, and participate in quality assurance initiatives.
• Team Collaboration: Work closely with cross‑functional teams—claims, underwriting, and marketing—to deliver seamless member experiences.

Essential Qualifications

• High school diploma or equivalent; college coursework or a bachelor’s degree is a plus.
• CA Life & Health license required or ability to obtain within six months of hire.
• Minimum 6 months of experience in a high‑volume customer service environment.
• Proficiency in Microsoft Word, Excel, and Outlook; familiarity with Doc Link and Opportunity platforms.
• Typing speed of at least 55 words per minute with high accuracy.
• Fluent in English, both written and spoken.
• Strong communication skills, active listening, and the ability to explain complex information clearly.
• Adaptability to fast‑changing priorities and a willingness to learn new technologies.

Preferred Qualifications

• Prior experience in the health insurance or financial services industry.
• Knowledge of California health plan regulations and benefits administration.
• Experience with call‑center metrics such as average handle time, first‑call resolution, and customer satisfaction scores.
• Multilingual abilities (Spanish, Mandarin, etc.) to serve a diverse member base.
• Demonstrated ability to work independently in a remote setting while maintaining high productivity.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping people and a genuine desire to solve problems.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Analytical Thinking: Ability to interpret data, identify trends, and propose actionable solutions.
• Time Management: Efficiently balance multiple tasks while meeting deadlines and quality standards.
• Collaboration & Teamwork: Strong interpersonal skills to build relationships with colleagues and stakeholders.
• Resilience & Stress Management: Maintain composure and professionalism during high‑pressure situations.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you will have the opportunity to:

• Progress to a Senior Representative or Team Lead role within 12–18 months.
• Transition into specialized areas such as Claims Processing, Underwriting Support, or Member Experience Management.
• Participate in our brighthush Academy, a comprehensive learning platform offering courses in health insurance, customer service excellence, and leadership development.
• Attend quarterly workshops and webinars featuring industry experts, ensuring you stay ahead of regulatory changes and best practices.
• Earn certifications such as the Certified Customer Service Professional (CCSP) or Health Insurance Associate (HIA) through our tuition‑reimbursement program.

Work Environment & Company Culture

brighthush thrives on a culture of inclusion, innovation, and impact. Key highlights include:

• Remote‑First Flexibility: Work from anywhere in the United States with a reliable internet connection and a dedicated workspace.
• Weekly virtual team huddles and monthly town‑hall meetings to keep everyone aligned and engaged.
• Annual brighthush Retreat that brings together employees for team building, wellness activities, and strategic planning.
• Commitment to diversity, equity, and inclusion through employee resource groups and ongoing training.
• Recognition programs that celebrate outstanding performance, innovation, and community service.

Compensation, Perks, and Benefits

While the base salary for this role is $42,640 per year, brighthush offers a comprehensive benefits package designed to support your health, well‑being, and financial security:

• Competitive health, dental, and vision insurance plans with low employee premiums.
• 401(k) retirement plan with company match up to 4%.
• Paid time off (PTO) accrual of 15 days per year, plus paid holidays.
• Flexible work schedule options and a generous remote work stipend.
• Professional development budget and tuition reimbursement for relevant courses.
• Employee wellness program, including virtual fitness classes and mental health resources.
• Access to a company‑wide mentorship program pairing you with senior leaders.

Ready to Join brighthush?

If you are a motivated, customer‑focused individual eager to make a tangible impact in the health insurance industry, we invite you to apply for the Customer Service Representative position at brighthush. This role offers a unique blend of meaningful work, professional growth, and the flexibility of remote employment—all within a supportive, forward‑thinking organization.

Click the link below to submit your application and take the first step toward a rewarding career with brighthush.