Senior Customer Success Manager – Governance, Risk & Compliance (GRC) at brighthush – Championing Adoption, ROI, and Best Practices for Enterprise Clients

About brighthush

brighthush is a global technology leader that empowers organizations to navigate the complexities of finance, risk, and sustainability with a single, unified platform. By integrating data, processes, and insights across the enterprise, brighthush enables businesses to make faster, smarter decisions while maintaining compliance with evolving regulations. Our mission is to transform how companies manage risk, achieve regulatory compliance, and drive sustainable growth.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that is redefining the future of governance, risk, and compliance (GRC). We celebrate diversity, encourage innovation, and reward results. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where you can grow, learn, and make a real impact on the world’s most complex organizations.

Role Overview

As a Senior Customer Success Manager – Governance, Risk & Compliance (GRC), you will be the trusted advisor for our enterprise clients, ensuring they derive maximum value from the brighthush Platform. You will lead adoption initiatives, drive measurable ROI, and provide strategic consulting on best practices in GRC. Your success will be measured by customer satisfaction, renewal rates, and the depth of your relationships with key stakeholders.

Key Responsibilities

• Customer Adoption & Engagement: Design and execute adoption roadmaps that accelerate the use of the brighthush Platform across client organizations.
• ROI & Value Realization: Quantify and communicate the financial and operational benefits of the platform, turning data into actionable insights for clients.
• Strategic Consulting: Serve as a subject‑matter expert on GRC best practices, regulatory trends, and industry benchmarks, guiding clients to achieve compliance and risk mitigation.
• Relationship Management: Build and nurture long‑term relationships with C‑suite executives, risk officers, and finance leaders, becoming the go‑to resource for all GRC needs.
• Cross‑Functional Collaboration: Partner with Sales, Product, Marketing, and Support teams to align customer success initiatives with product roadmaps and market strategies.
• Data‑Driven Insights: Leverage usage analytics, customer health scores, and feedback loops to identify upsell opportunities and pre‑empt churn.
• Travel & On‑Site Support: Travel up to 10% of the time to client sites for workshops, training sessions, and executive briefings.
• Continuous Improvement: Contribute to the development of best‑practice playbooks, knowledge bases, and training materials that elevate the overall customer experience.

Essential Qualifications

• Undergraduate degree in Business, Finance, Information Technology, or a related field.
• Minimum of 2 years of experience in customer success, account management, service delivery, or sales within the GRC or enterprise software space.
• Proven track record of driving customer adoption and delivering measurable ROI.
• Strong understanding of GRC concepts, regulatory frameworks (e.g., SOX, GDPR, ISO 27001), and risk management principles.
• Excellent communication skills, with the ability to articulate complex ideas to both technical and non‑technical audiences.
• Self‑motivated, results‑oriented, and comfortable working in a fast‑paced, remote environment.
• Authorized to work permanently in the United States.
• Reliable high‑speed internet connection and a dedicated workspace.

Preferred Qualifications

• Experience with the brighthush Platform or similar GRC solutions.
• Advanced certifications in GRC, risk management, or compliance (e.g., CRISC, CISA, CGEIT).
• Prior experience in a consulting or advisory role, providing strategic guidance to enterprise clients.
• Fluency in additional languages (Spanish, French, Mandarin, etc.) is a plus.
• Demonstrated ability to manage multiple high‑priority projects simultaneously.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Analytical Thinking: Ability to interpret data, identify trends, and translate findings into actionable recommendations.
• Strategic Vision: Insight into industry trends and the foresight to anticipate client needs.
• Project Management: Skilled at planning, executing, and monitoring initiatives to achieve desired outcomes.
• Collaboration & Influence: Comfortable working cross‑functionally and influencing stakeholders at all levels.
• Adaptability: Thrives in a dynamic environment, quickly adjusting to new priorities and challenges.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured onboarding and mentorship programs that pair you with senior leaders.
• Continuous learning resources, including webinars, industry conferences, and certification sponsorships.
• Clear career pathways from Customer Success Manager to Director of Customer Success, Head of GRC, or Product Management roles.
• Cross‑departmental projects that broaden your skill set and expand your network.

Work Environment & Company Culture

brighthush embraces a culture of transparency, collaboration, and innovation. Our remote-first approach means you can work from anywhere in the United States, with flexible hours that respect work‑life balance. We celebrate achievements through regular recognition programs, team‑building events, and community outreach initiatives. Diversity and inclusion are woven into every aspect of our organization, ensuring that every voice is heard and valued.

Compensation & Benefits

We offer a competitive salary range of $57,000 – $95,000 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• Performance‑based bonuses tied to customer success metrics.
• 401(k) matching program to help you build a secure financial future.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including virtual fitness classes and mental health resources.
• Employee stock purchase plan (ESPP) to share in brighthush’s growth.

How to Apply

If you are passionate about helping organizations master GRC, drive adoption, and realize tangible ROI, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We’ll review your application promptly and reach out to schedule a conversation.

Join brighthush Today

Become a catalyst for change in the world of governance, risk, and compliance. At brighthush, you’ll have the opportunity to work with industry leaders, shape the future of GRC technology, and build a rewarding career that makes a difference. Apply now and start your journey with brighthush – where innovation meets impact.