Entry-Level Customer Service Trainee – Patient Billing & Revenue Cycle Specialist – Remote, Full‑Time, 40 Hours – 6‑Month Training Program with Career Advancement

About brighthush

brighthush is a leading health‑care organization dedicated to delivering compassionate, patient‑centered care across a wide network of hospitals, clinics, and specialty practices. With a mission to improve health outcomes through innovation, collaboration, and community engagement, brighthush serves millions of patients each year while fostering a culture of excellence, integrity, and continuous learning.

As a forward‑thinking employer, brighthush invests heavily in its people. We believe that a supportive, inclusive, and growth‑oriented work environment is the key to unlocking both individual potential and organizational success. Whether you’re a seasoned professional or just starting your career, brighthush offers the tools, resources, and opportunities you need to thrive.

Role Overview

We’re looking for a motivated, customer‑focused individual to join our Patient Billing Contact Center as a Customer Service Trainee. In this fully remote, full‑time position, you’ll be the first point of contact for patients, guarantors, and internal stakeholders who need assistance with billing inquiries, payment arrangements, and account resolution. Over a structured six‑month training program, you’ll gain hands‑on experience with our billing platforms, learn the intricacies of healthcare reimbursement, and develop the communication skills that set brighthush apart.

Upon successful completion of the training program and with supervisor recommendation, you’ll be eligible for promotion to a full‑time Customer Service Representative role, where you’ll continue to support patients and contribute to brighthush’s financial health.

Key Responsibilities

• Deliver an exceptional patient financial experience by greeting callers and responding to electronic inquiries in a professional, courteous, and culturally sensitive manner.
• Manage a high volume of inbound calls, accurately assess patient needs, and determine the appropriate resolution path.
• Provide clear, concise, and empathetic communication to patients, guarantors, insurance representatives, and internal departments.
• Document all patient and internal inquiries in the patient billing platform, ensuring accuracy and completeness.
• Interpret and analyze insurance correspondence, including Explanation of Benefits (EOBs) and coordination of benefits letters.
• Apply foundational knowledge of reimbursement terms across multiple payers (HMO, PPO, Indemnity, HDHP) and benefit plan types.
• Utilize standard healthcare coding methodologies (CPT, HCPCS, ICD‑10) to support billing accuracy.
• Perform clerical tasks such as updating insurance coverage, demographic data, and contact information.
• Coordinate issue resolution with insurance carriers, attorneys, and cross‑functional teams as needed.
• Analyze responsible party balances and provide consultative guidance to achieve efficient account resolution while protecting brighthush’s financial viability.
• Encourage payment through phone, credit/debit card, lockbox, or monthly payment arrangements.
• Meet and exceed established productivity and quality assurance metrics.
• Participate in ongoing training, coaching, and performance reviews to continuously improve service delivery.

Essential Qualifications

• High School Diploma or GED (Associate’s Degree preferred).
• Minimum of 2 years of relevant customer service experience, preferably in a call center or healthcare setting.
• Strong verbal and written communication skills in English.
• Proficiency in using computer systems, email, and basic troubleshooting.
• Ability to handle high‑volume, fast‑paced work while maintaining attention to detail.
• Commitment to confidentiality and adherence to HIPAA standards.
• Self‑motivated, adaptable, and eager to learn new processes and technologies.

Preferred Qualifications

• Associate’s Degree in Business, Healthcare Administration, or related field.
• Experience with Epic’s Resolute Hospital or Resolute Professional billing applications.
• Background in professional or hospital billing and follow‑up.
• Knowledge of medical terminology, billing practices, and reimbursement concepts.
• Bi‑lingual proficiency in Spanish and English.
• Prior experience in a shared services or revenue cycle environment.

Skills & Competencies

• Customer‑Centric Mindset: Demonstrates empathy, patience, and a genuine desire to help patients navigate their financial responsibilities.
• Analytical Thinking: Interprets complex insurance documents and billing data to identify root causes and propose solutions.
• Communication Excellence: Articulates information clearly, both verbally and in writing, to diverse audiences.
• Problem‑Solving: Uses critical thinking to resolve issues efficiently while maintaining compliance.
• Technology Proficiency: Comfortable learning new software, navigating multiple databases, and troubleshooting basic technical issues.
• Team Collaboration: Works effectively with cross‑functional teams, including billing, finance, legal, and clinical departments.
• Time Management: Prioritizes tasks, meets deadlines, and maintains high productivity in a remote setting.

Training & Development

The Customer Service Trainee Program is a structured, six‑month curriculum designed to equip you with the knowledge and skills needed to excel in a revenue cycle role. You’ll receive:

• On‑the‑job training with experienced mentors and supervisors.
• Comprehensive e‑learning modules covering billing fundamentals, insurance processes, and compliance.
• Hands‑on practice with the Epic Resolute platform and other billing tools.
• Regular feedback sessions and performance reviews.
• Opportunities to shadow senior representatives and participate in cross‑departmental projects.

Upon successful completion, you’ll be positioned for a permanent Customer Service Representative role, with a clear pathway to advanced positions such as Billing Analyst, Revenue Cycle Manager, or Operations Lead.

Career Growth Opportunities

At brighthush, we believe in nurturing talent from the ground up. As you progress, you’ll have access to:

• Professional development courses, certifications, and tuition reimbursement.
• Leadership training programs and mentorship initiatives.
• Internal job boards and career pathing tools to explore roles across the organization.
• Performance‑based promotions and salary increases.
• Participation in innovation projects and process improvement teams.

Work Environment & Culture

Working remotely from the comfort of your home, you’ll still feel connected to a vibrant, collaborative community. brighthush fosters:

• Regular virtual team huddles and social events.
• Open communication channels with leadership and peers.
• A culture of transparency, respect, and inclusion.
• Flexibility to balance professional responsibilities with personal commitments.
• Access to digital collaboration tools and a robust IT support system.

Compensation & Benefits

While the base pay range for this role is $22.90–$34.35 per hour, you’ll also enjoy a comprehensive benefits package that includes:

• Health, dental, and vision insurance with competitive premiums.
• Retirement savings plan with employer match.
• Paid time off, holidays, and sick leave.
• Employee assistance programs and wellness resources.
• Flexible spending accounts and health savings accounts.
• Professional development budget and tuition reimbursement.
• Employee recognition programs and performance incentives.

How to Apply

Ready to start your journey with brighthush? Click the link below to submit your application and join a team that values your growth, your voice, and your impact.

Apply to brighthush Today

Closing Statement

At brighthush, you’re not just filling a role—you’re becoming part of a mission to transform patient experiences and advance the future of health care. If you’re passionate about delivering exceptional service, eager to learn, and ready to grow, we invite you to apply for the Customer Service Trainee position. Together, we’ll build a brighter, healthier tomorrow.