Experienced Treasury Customer Service Representative – Tax Collection & Client Relations Specialist at brighthush

About brighthush and the Treasury Customer Service Role

brighthush is a forward‑thinking public‑sector organization dedicated to delivering transparent, efficient, and customer‑centric financial services. As part of the Treasury division, we manage the collection of delinquent tax and state agency debts, ensuring that taxpayers receive clear guidance while the state’s revenue streams remain healthy. Our mission is to combine rigorous compliance with compassionate client support, creating a workplace where every interaction matters.

We are currently seeking a seasoned Treasury Customer Service Representative to join our dynamic service center. In this role, you will be the primary point of contact for taxpayers, debtors, and authorized representatives. You will leverage our advanced knowledge base and case‑management tools to resolve inquiries, process collections, and maintain accurate account records. If you thrive in a fast‑paced, data‑driven environment and have a passion for helping people navigate complex financial matters, brighthush offers you a platform to make a real difference.

Key Responsibilities

• Customer Interaction: Serve as the first line of support for taxpayers and authorized representatives via telephone, email, and written correspondence. Provide clear, accurate information about delinquent tax and state agency debt accounts.
• Case Management: Utilize brighthush’s collection systems to retrieve, update, and document account information. Process work queues generated by automated systems, ensuring timely follow‑up and resolution.
• Policy & Procedure Guidance: Explain departmental policies, procedures, and relevant points of law to customers. Offer guidance on payment options, settlement plans, and dispute resolution.
• Collaboration with Partners: Coordinate with contracted private collection partners to streamline the collection process and maintain consistent communication standards.
• Quality Assurance: Adhere to established contact center standards, including call handling times, accuracy metrics, and customer satisfaction benchmarks.
• Data Integrity: Ensure all customer interactions and account updates are accurately recorded in the system, maintaining compliance with data protection regulations.
• Continuous Improvement: Participate in training sessions, feedback loops, and process improvement initiatives to enhance service quality and operational efficiency.

Essential Qualifications

• High school diploma or equivalent; additional education in finance, public administration, or related fields is a plus.
• Minimum of one year of experience responding to customer inquiries and resolving problems in a customer‑service or call‑center environment.
• Strong verbal and written communication skills, with the ability to explain complex financial concepts in plain language.
• Proficiency with case‑management software and Microsoft Office Suite (Word, Excel, Outlook).
• Demonstrated ability to handle sensitive information with discretion and confidentiality.
• Valid driver’s license and reliable transportation (for occasional on‑site visits).
• Eligibility to work in the United States and willingness to complete E‑Verify and fingerprinting as required.

Preferred Qualifications

• Two to three years of experience in a Treasury or tax‑collection role, including familiarity with state agency debt processes.
• Experience working with automated work‑queue systems and knowledge‑base platforms.
• Background in data analysis or reporting, with the ability to generate insights from customer interaction metrics.
• Experience in a remote or hybrid work environment, with a proven track record of maintaining productivity and communication from a home office.
• Knowledge of federal tax law and IRS Publication 1075 (for positions requiring access to Federal Tax Information).

Skills & Competencies for Success

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help customers navigate their financial obligations.
• Problem‑Solving: Ability to analyze situations, identify root causes, and propose effective solutions quickly.
• Attention to Detail: Precision in data entry, documentation, and compliance with regulatory standards.
• Time Management: Prioritizing tasks in a high‑volume environment while meeting performance metrics.
• Adaptability: Flexibility to adjust to new tools, policies, and changing customer needs.
• Team Collaboration: Working effectively with cross‑functional teams, including collections, legal, and IT.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Treasury Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs that pair you with experienced colleagues.
• Regular training modules covering tax law updates, customer service best practices, and technology proficiency.
• Opportunities to transition into specialized roles such as Collections Analyst, Compliance Officer, or Customer Experience Lead.
• Participation in cross‑departmental projects that broaden your understanding of public‑sector finance.
• Leadership development workshops for those aspiring to supervisory or managerial positions.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and innovative culture. We value:

• Open communication channels, including weekly team huddles and monthly town‑hall meetings.
• Work‑life balance, with flexible scheduling and remote work options for eligible employees.
• A commitment to diversity, equity, and inclusion, reflected in our hiring practices and employee resource groups.
• Recognition programs that celebrate individual and team achievements.
• Community engagement initiatives, such as volunteer days and partnership with local nonprofits.

Compensation, Perks, and Benefits

While specific salary ranges are determined by experience and qualifications, brighthush offers a competitive compensation package that includes:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with employer matching contributions.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee wellness programs, such as gym memberships and mental health resources.
• Access to a secure, high‑speed home‑office setup for remote workers.

Remote Work Policy

Eligible employees residing within the state of Michigan may work remotely up to five days per week. Remote work requires a dedicated, secure workspace with reliable broadband (minimum 25 Mbps download, 5 Mbps upload). Occasional on‑site visits will be scheduled as needed. Remote work approval is at the discretion of the appointing authority and may be adjusted or terminated at any time.

Application Process

To apply, please submit a detailed resume and a cover letter that highlights your relevant experience and why you are excited about this opportunity at brighthush. Applications lacking either document may be screened out. The selection process may include virtual interviews via Microsoft Teams; no prior experience with Teams is required, as we will provide instructions and support.

Security and Compliance

Positions that handle Federal Tax Information (FTI) require a fingerprint‑based background check in accordance with IRS Publication 1075. All applicants must also complete E‑Verify and provide Form I‑9 documentation to confirm eligibility to work in the United States.

How to Apply

Ready to join a team that values integrity, service, and growth? Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

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Conclusion

As a Treasury Customer Service Representative at brighthush, you will play a pivotal role in supporting taxpayers, maintaining the integrity of our financial systems, and upholding the public trust. If you are a dedicated, customer‑focused professional with a passion for public service, we invite you to apply and become part of a forward‑thinking organization that rewards excellence, fosters growth, and makes a tangible impact on our community.