Senior Strategic Customer Success Manager – Enterprise Account Leadership, Growth Champion, and Data‑Driven Customer Advocate in B2B SaaS

About brighthush

brighthush is a trailblazing cloud‑based solutions provider that empowers businesses across the construction, engineering, and real‑estate sectors to unlock the full potential of their data. With a portfolio of award‑winning estimating, take‑off, and project‑management tools, we help our clients reduce costs, accelerate project timelines, and drive sustainable growth. Our mission is simple: to illuminate the path to smarter, faster, and more profitable construction projects through innovative technology and world‑class customer support.

Founded on a culture of curiosity, collaboration, and relentless customer focus, brighthush has grown from a niche startup to a global leader with a presence in North America, Europe, and Asia. We pride ourselves on fostering an environment where every team member is empowered to make an impact, learn continuously, and celebrate shared successes.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, mission‑driven organization that values data‑driven decision making, creative problem solving, and a genuine passion for customer success. We offer:

• Competitive base salary plus performance‑based incentives
• Generous paid time off and flexible work arrangements
• 401(k) matching and comprehensive health, dental, and vision plans
• Unlimited learning budget and access to industry conferences, certifications, and internal knowledge hubs
• Inclusive, collaborative culture that celebrates diversity and encourages open dialogue
• Opportunity to shape the future of construction technology and influence product strategy through customer insights

Key Responsibilities

As a Senior Strategic Customer Success Manager at brighthush, you will be the trusted advisor for our most valuable enterprise accounts. Your role blends strategic account planning, data‑driven insights, and cross‑functional collaboration to ensure our customers achieve their business objectives and realize maximum ROI from our platform.

• Account Leadership: Own a portfolio of high‑value enterprise accounts, building deep relationships with C‑suite executives, procurement leads, and technical champions.
• Renewal & Expansion Champion: Drive renewal cycles, negotiate contract terms, and identify upsell and cross‑sell opportunities that align with customer goals.
• Customer Advocacy: Serve as the voice of the customer within brighthush, translating feedback into product enhancements and service improvements.
• Data‑Driven Success Planning: Leverage usage analytics, ROI metrics, and industry benchmarks to craft tailored success plans that demonstrate tangible value.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing to align on customer journeys, feature adoption, and go‑to‑market initiatives.
• Executive Presence: Present insights, roadmaps, and performance reports to senior leadership and client stakeholders with clarity and confidence.
• Process & Tool Optimization: Continuously refine account management workflows, CRM data hygiene, and reporting dashboards to improve efficiency and visibility.
• Mentorship & Knowledge Sharing: Coach junior Customer Success team members, share best practices, and contribute to the development of internal playbooks.

Essential Qualifications

• 4+ years of proven experience in Customer Success, Account Management, or Enterprise Sales within a B2B SaaS environment.
• Minimum of 2+ years managing enterprise‑level accounts, consistently meeting or exceeding renewal and expansion targets.
• Strong track record of building executive relationships and influencing decision makers.
• Proficiency in data analysis tools (e.g., Excel, SQL, Tableau) and CRM platforms (e.g., Salesforce, HubSpot).
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts into business value.
• Self‑motivated, results‑oriented, and comfortable working in a fast‑paced, remote environment.
• Eligible to work in the United States without sponsorship.

Preferred Qualifications

• Experience in the construction, engineering, or real‑estate technology sectors.
• Background in project management or construction estimating tools.
• Advanced data analytics skills, including predictive modeling and customer health scoring.
• Experience leading cross‑functional initiatives and driving product roadmap decisions.
• Certified Customer Success Manager (CCSM) or similar credential.

Key Skills & Competencies

• Strategic Thinking: Ability to see the big picture, anticipate market shifts, and align customer success strategies with business objectives.
• Relationship Management: Proven skill in building trust, managing expectations, and fostering long‑term partnerships.
• Analytical Acumen: Comfortable turning data into actionable insights that drive revenue growth and customer satisfaction.
• Communication & Storytelling: Persuasive communicator who can craft compelling narratives for both technical and executive audiences.
• Collaboration & Influence: Adept at working across departments, influencing stakeholders, and driving consensus.
• Adaptability & Resilience: Thrives in dynamic environments, quickly pivots when priorities shift, and maintains composure under pressure.
• Customer‑Centric Mindset: Deep empathy for customer challenges and a relentless drive to deliver value.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a Senior Strategic Customer Success Manager, you will:

• Progress to senior leadership roles such as Director of Customer Success or VP of Customer Experience.
• Take ownership of global account strategies and influence product direction at the executive level.
• Participate in leadership training programs, mentorship circles, and industry panels.
• Access a generous learning budget to pursue certifications in data science, project management, or SaaS operations.
• Collaborate with product teams to co‑create new features that shape the future of construction technology.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a shared commitment to customer success. We celebrate wins together, learn from challenges, and continuously iterate on our processes. Key cultural pillars include:

• Open Communication: Regular town halls, feedback loops, and cross‑team knowledge sharing.
• Innovation & Experimentation: Encouraging calculated risk‑taking and rapid prototyping.
• Work‑Life Balance: Flexible remote work policies, mental‑health days, and a focus on well‑being.
• Diversity & Inclusion: Commitment to building a workforce that reflects the communities we serve.
• Community Impact: Volunteer programs, sustainability initiatives, and partnerships with industry nonprofits.

Compensation & Benefits

We offer a competitive total rewards package designed to attract, retain, and motivate top talent:

• Base salary range: $110,000 – $130,000 per year, commensurate with experience.
• Performance‑based bonus structure tied to renewal, expansion, and customer satisfaction metrics.
• 401(k) plan with company match.
• Health, dental, and vision insurance for you and your dependents.
• Generous paid time off (PTO) and holiday schedule.
• Unlimited learning stipend and access to industry conferences.
• Employee stock purchase plan (ESPP) and equity options.
• Remote work stipend and ergonomic support.

Ready to Make an Impact?

If you are a strategic thinker with a passion for customer success, a knack for data‑driven insights, and a desire to shape the future of construction technology, we want to hear from you. Join brighthush and become part of a team that is redefining how the construction industry leverages technology to build smarter, faster, and more sustainably.

Apply today and help us illuminate the path to success for our customers and our organization alike.