Entry-Level Remote Customer Service Associate – Outbound Insurance Follow‑Up Specialist – Eastern Time Zone – $15‑18/hr – Full‑Time W2 – Join brighthush

About brighthush and the Insurance Support Landscape

At brighthush, we are redefining how people experience insurance. Our mission is to simplify the journey for policyholders, ensuring they receive the coverage they need with clarity, empathy, and speed. As a rapidly growing player in the insurance services sector, brighthush is committed to delivering world‑class support while fostering an inclusive, collaborative, and forward‑thinking culture.

In today’s fast‑moving world, the role of a Customer Service Associate is more critical than ever. You’ll be the friendly voice that helps insured individuals navigate the often complex world of policy requirements, ensuring they stay informed and compliant. This is not a sales position; it’s a vital support function that keeps the entire insurance ecosystem running smoothly.

Why This Role Is a Perfect Fit for You

• Remote Flexibility – Work from the comfort of your own home while staying connected to a vibrant team.
• Competitive Pay – Earn between $15.00 and $18.00 per hour, with clear pathways for growth.
• Comprehensive Benefits – Medical, dental, vision, short‑term and long‑term disability, life insurance, 401(k) with company match, and paid time off.
• Full‑Time, W2 Employment – Enjoy the stability and perks of a full‑time position with predictable hours.
• Professional Development – Receive on‑the‑job training, mentorship, and opportunities to advance into higher‑level support or management roles.

Key Responsibilities

As a Remote Customer Service Associate at brighthush, you will be the frontline communicator for policyholders who have pending insurance requirements. Your daily tasks will include:

• Making outbound calls to insured individuals to discuss missing documentation or pending actions.
• Responding to voicemails and basic customer emails in a timely, courteous, and professional manner.
• Explaining policy requirements clearly and guiding customers through the online portal to submit necessary documents.
• Leaving concise, professional voicemails and conducting follow‑up attempts to ensure completion of tasks.
• Answering routine questions and escalating complex issues to the appropriate team members.
• Accurately documenting every interaction, commitment, and follow‑up action in Microsoft Dynamics.
• Maintaining a structured follow‑up schedule and consistently meeting or exceeding productivity metrics.

Essential Qualifications

• Strong verbal and written communication skills with a friendly, approachable phone presence.
• Confidence in handling high‑volume outbound calls while maintaining a calm, patient demeanor.
• Ability to remain composed and persistent when dealing with frustrated or hesitant customers.
• Exceptional attention to detail and a commitment to accurate, thorough documentation.
• Quick learner who can adapt to new software and processes with minimal guidance.
• Reliable remote work setup: high‑speed internet, a quiet workspace, and a dedicated phone line.
• Consistent attendance and punctuality, ensuring you meet daily call quotas and team expectations.

Preferred Experience (Not Required)

• Prior customer service or call center experience.
• Familiarity with CRM systems, especially Microsoft Dynamics.
• Background in the insurance industry or related fields.

While insurance experience is a plus, it is not a prerequisite. brighthush is committed to training the right candidate on our processes, tools, and customer‑centric approach.

Skills & Competencies for Success

• Communication Excellence – Clear, concise, and empathetic communication across phone, email, and portal interactions.
• Problem‑Solving – Ability to identify gaps in documentation and guide customers toward resolution.
• Time Management – Efficiently juggle multiple calls, follow‑ups, and documentation tasks within a structured schedule.
• Technology Savvy – Comfortable navigating CRM platforms, email clients, and web portals.
• Team Collaboration – Willingness to collaborate with supervisors, escalation teams, and cross‑functional partners.
• Adaptability – Thrive in a dynamic environment where processes and priorities can shift quickly.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As you master outbound support, you’ll have the chance to:

• Advance into senior support roles or team lead positions.
• Transition into specialized insurance product knowledge or underwriting support.
• Participate in continuous learning programs, including webinars, workshops, and certification courses.
• Take advantage of mentorship programs that pair you with experienced leaders in the industry.

Our culture encourages curiosity and innovation, so you’ll never feel stuck in a single role. Whether you aspire to become a subject‑matter expert or a future manager, brighthush provides the resources and support to help you reach your goals.

Work Environment & Company Culture

brighthush values a culture of respect, transparency, and collaboration. Even though you’ll be working remotely, you’ll feel connected through:

• Regular virtual team huddles and one‑on‑one check‑ins.
• Monthly virtual social events and wellness challenges.
• Open‑door communication channels with leadership.
• A commitment to work‑life balance, with flexible scheduling within the Eastern Time Zone.

We celebrate diversity and inclusion, ensuring every voice is heard and every team member feels valued. Our remote-first approach means you can bring your authentic self to work every day.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $15.00–$18.00, depending on experience and performance. In addition to your base pay, you’ll receive:

• Full medical, dental, and vision coverage.
• Short‑term and long‑term disability insurance.
• Life insurance coverage.
• 401(k) plan with company match.
• Paid time off (PTO) and holidays.
• Company‑provided equipment: laptop, headset, and necessary software licenses.
• Access to a digital learning portal for skill development.
• Employee referral bonuses and performance incentives.

Our benefits package is designed to support your health, financial security, and overall well‑being.

How to Apply

Ready to become the friendly voice that keeps policyholders moving forward? Join brighthush and help us deliver exceptional insurance support from the comfort of your home.

Click the link below to submit your application and take the first step toward a rewarding career with brighthush.

Apply Now

We Can’t Wait to Hear From You!

At brighthush, we’re passionate about making a difference in people’s lives. If you’re a motivated, customer‑centric professional who thrives in a remote setting, we’d love to welcome you to our team. Apply today and start your journey with brighthush—where your voice matters, your growth is supported, and your impact is real.