Entry‑Level Bilingual Customer Service Representative – LATAM Remote Multichannel Support Specialist – Accelerate Your Career with brighthush

About brighthush

brighthush is a trailblazing talent‑matching platform that bridges the best bilingual professionals across Latin America with leading global enterprises. Our mission is simple yet powerful: empower talent, elevate customer experiences, and create a workplace where people thrive. In 2025–2026, we were honored with the Great Place to Work® certification, a testament to our unwavering commitment to collaboration, innovation, and employee well‑being.

Operating on a remote‑first model, brighthush gives you the freedom to work from anywhere in Latin America while enjoying the same high standards, support, and career‑building opportunities that our headquarters in the U.S. and Europe provide. We celebrate diversity, champion continuous learning, and reward performance with competitive compensation and a comprehensive benefits package.

Why This Role Is Exciting

• Work from the comfort of your home while serving a global customer base.
• Develop expertise in multichannel support (phone, email, live chat) and CRM systems.
• Collaborate with cross‑functional teams and gain exposure to product, technical, and sales processes.
• Accelerate your career with mentorship, training, and clear advancement pathways.
• Be part of a company that values ACTION, CARE, OUTSTANDING performance, DEPENDABLE commitment, and boundless ENERGY.

Key Responsibilities

As a Junior Bilingual Customer Service Representative, you will be the first line of communication for our clients’ customers. Your role will involve:

• Multichannel Customer Support: Respond to routine inbound and outbound inquiries via phone, email, and live chat with professionalism, empathy, and efficiency.
• Account & Troubleshooting Assistance: Guide customers through basic account updates, general inquiries, and standard technical or process troubleshooting.
• Issue Escalation: Identify complex or high‑priority requests and seamlessly hand them off to senior team members or specialized departments.
• Follow‑Ups & Workflow Support: Track pending communications, send timely reminders, and ensure all customer inquiries are resolved within agreed SLAs.
• CRM & Data Entry: Accurately update customer profiles, interaction logs, and records in internal databases and CRM tools such as Salesforce or HubSpot.
• Cross‑Department Collaboration: Work closely with product, technical support, and sales teams to gather the necessary information for comprehensive solutions.
• Administrative Operations: Provide general administrative support to the customer service department, including scheduling, reporting, and process documentation.
• Continuous Improvement: Participate in regular feedback loops, suggest process enhancements, and help refine support workflows.

Essential Qualifications

• Fluent in English (C1/C2) and Spanish, with excellent written and verbal communication skills in both languages.
• 1–2 years of experience in administration, virtual assistance, or customer support roles.
• Proficiency with Google Workspace or Microsoft Office Suite.
• Strong problem‑solving abilities and a proactive mindset.
• Reliable home office setup with a quiet workspace, stable internet (≥10 Mbps down / 2 Mbps up), and a backup connection.
• High school diploma required; Bachelor’s or Associate’s degree preferred.

Preferred Qualifications

• Experience with CRM platforms (Salesforce, HubSpot, Zendesk) and ticketing systems.
• Knowledge of basic troubleshooting for web and mobile applications.
• Previous remote work experience and familiarity with asynchronous communication tools.
• Demonstrated ability to manage multiple tasks and priorities in a fast‑paced environment.
• Experience in a multicultural or multinational setting.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication in both English and Spanish.
• Technical Aptitude: Quick learner with the ability to navigate new software and troubleshoot basic technical issues.
• Time Management: Ability to prioritize tasks, meet deadlines, and maintain high productivity.
• Collaboration: Comfortable working cross‑functionally and building relationships with remote teammates.
• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Adaptability: Thrive in a dynamic environment, embracing change and continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in people is the key to sustained success. As a Junior Bilingual Customer Service Representative, you will have access to:

• Structured onboarding program with mentorship from senior CSRs and team leads.
• Regular training sessions on product knowledge, advanced CRM features, and customer‑experience best practices.
• Clear career ladder: From Junior CSR to Senior CSR, Team Lead, and beyond into Customer Success or Product Management.
• Annual performance reviews with transparent metrics and goal setting.
• Opportunities to participate in cross‑department projects, enhancing your skill set and visibility.
• Access to e‑learning platforms, certifications, and conference sponsorships.
• Potential for international assignments or relocation to our global hubs.

Work Environment & Company Culture

brighthush’s culture is built on five core values that guide everything we do:

• ACTION: We get things done, fast and efficiently.
• CARE: We help others and do things right.
• OUTSTANDING: We operate at the highest standards.
• DEPENDABLE: We own every commitment.
• ENERGY: We bring positivity every day.

Our remote workforce enjoys a collaborative, inclusive, and supportive environment. We host virtual team events, online fitness classes, and annual celebrations to keep the spirit alive. Your voice matters, and we encourage open communication and continuous improvement.

Compensation, Perks, and Benefits

• Competitive Compensation: Hourly rate ranging from USD $696 to $1,044 per month, commensurate with experience and skill alignment.
• Performance‑Based Growth: Annual pay increments tied to performance metrics and eligibility for discretionary client bonuses (up to 80% of client year‑end bonuses).
• Paid Time Off: 7 U.S. Federal Holidays + 4 paid PTO days per year.
• Health & Wellness: Monthly medical insurance stipend (upon meeting eligibility criteria), birthday/anniversary bonuses, and a dedicated Gym/Wellness allowance.
• Perks & Culture: Unlimited online fitness classes, virtual team events, and annual Christmas celebrations.
• Technology Stipend: Support for home office equipment and high‑speed internet.
• Professional Development: Access to e‑learning platforms, certifications, and conference sponsorships.
• Flexible Work Hours: Align your schedule with peak customer times while maintaining work‑life balance.

Important Note for Applicants

During the first four months of employment, it is essential that candidates are available to work from their current location without any travel commitments. This ensures a smooth onboarding process and allows new hires to focus fully on their responsibilities. If you have a trip planned within the next four months, we kindly ask that you apply after returning. We appreciate your understanding and look forward to reviewing your application once you are available to commit to the role.

Ready to Join brighthush?

If you are a motivated, bilingual professional eager to start a rewarding career in customer service, we would love to hear from you. Bring your passion for helping others, your problem‑solving skills, and your desire to grow within a dynamic, remote organization.

Apply now and become part of a team that values ACTION, CARE, OUTSTANDING performance, DEPENDABLE commitment, and boundless ENERGY. Together, we’ll create unforgettable customer experiences and drive success for our global partners.

Apply to This Job