Entry‑Level Customer Engineer – AI‑Powered Customer Experience Platform Specialist – Fresh Graduate Opportunity at brighthush – Shape the Future of Intelligent Customer Support

About brighthush

brighthush is at the forefront of a customer experience revolution. By marrying cutting‑edge artificial intelligence with robust, scalable infrastructure, we empower enterprises to deliver seamless, human‑like interactions across voice, email, chat, and web channels. Our platform not only automates support and outbound engagement but also provides deep, real‑time insights that help businesses reduce support costs by up to 12× while boosting satisfaction scores.

With a strong investment foundation and a recent funding round that exceeded $7 million, brighthush is transitioning from a high‑growth startup to a global scale‑up. Our client portfolio spans finance, e‑commerce, travel, and technology leaders—each trusting us to power their most critical customer touchpoints. We are a lean, high‑output team that ships quickly, works directly with customers, and cares deeply about the product we build. Speed, impact, and ownership are the cornerstones of our culture, and we believe that the best solutions come from people who are passionate, curious, and willing to dive into the trenches.

The Role

We are looking for an energetic, technically‑savvy Customer Engineer to serve as the direct technical bridge between our enterprise customers and the brighthush platform. This is a hands‑on engineering role with heavy customer exposure—neither pure support nor pure internal development. It is an ideal opportunity for a recent graduate eager to learn, grow, and make an immediate impact.

Key Responsibilities

• Primary Technical Point of Contact – Act as the first line of technical support for our enterprise clients, responding swiftly to queries via email, chat, or video calls and owning resolution end‑to‑end.
• Technical Onboarding Lead – Guide customers through initial setup, configuration, and integration with popular tools such as Salesforce, HubSpot, and Zendesk, ensuring a smooth transition to the brighthush ecosystem.
• Complex Issue Diagnosis – Investigate and troubleshoot intricate problems in live customer environments, often involving third‑party integrations, data pipelines, or AI agent behavior.
• Code Delivery – Write, review, and ship production‑ready code in our Node.js / TypeScript codebase, implementing fixes, integration enhancements, and small feature additions.
• Product Feedback Loop – Collaborate closely with product engineering to surface customer pain points, propose systemic improvements, and influence the product roadmap.
• AI & Prompt Engineering Expertise – Develop deep knowledge of AI agents and prompt engineering, enabling you to advise customers on optimizing their support operations and leveraging large language models.
• Knowledge Base Creation – Document solutions, best practices, and troubleshooting guides, creating reusable resources that strengthen both internal knowledge bases and customer documentation.

Essential Qualifications

• New graduates (0–2 years of experience) with strong software engineering fundamentals.
• Proficiency in Node.js and TypeScript, with a proven track record of writing and shipping production‑ready code.
• Hands‑on experience with AI agents and prompt engineering – a core competency for a platform that is AI‑native.
• Excellent communication skills, both written and verbal, to translate complex technical concepts into customer‑friendly language.
• Strong problem‑solving mindset and a passion for troubleshooting in dynamic, real‑world environments.

Preferred Qualifications

• Experience with cloud platforms such as AWS, Azure, or GCP, including deployment, scaling, and monitoring.
• Familiarity with RESTful APIs, Webhooks, and OAuth authentication flows.
• Knowledge of customer‑support ecosystems and integration patterns.
• Exposure to AI or machine‑learning concepts, especially in conversational contexts.
• Experience working in a fast‑paced startup environment or with cross‑functional teams.

Skills & Competencies

• Technical Proficiency – Deep understanding of JavaScript ecosystems, asynchronous programming, and modern web technologies.
• Customer‑Centric Mindset – Ability to empathize with customers, anticipate their needs, and deliver solutions that exceed expectations.
• Collaboration & Influence – Comfortable working with product, engineering, and sales teams to shape product direction.
• Adaptability & Learning Agility – Quick to learn new tools, frameworks, and industry trends, and to apply them in practice.
• Documentation & Knowledge Sharing – Skilled at creating clear, concise, and reusable documentation for both internal and external audiences.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by the impact you create and the skills you develop. As a Customer Engineer, you will:

• Progress to senior engineering roles or specialized AI product roles within 2–3 years.
• Gain exposure to cutting‑edge AI technologies, including large language models and conversational agents.
• Participate in mentorship programs, hackathons, and cross‑team initiatives that foster continuous learning.
• Receive regular feedback through structured performance reviews and career coaching.
• Access online courses, certifications, and conference sponsorships to deepen your expertise.

Work Environment & Culture

brighthush thrives on a culture of speed, impact, and ownership. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Daily stand‑ups and weekly all‑hands meetings that keep everyone aligned.
• Open communication channels on our internal platform, where ideas and feedback flow freely.
• Collaborative problem‑solving sessions that bring together engineers, product managers, and customer success leaders.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.
• Regular team‑building events, virtual coffee chats, and wellness initiatives that foster camaraderie.

Compensation & Perks

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary that reflects market rates for entry‑level engineering roles.
• Performance‑based bonuses tied to customer satisfaction and product milestones.
• Equity options that allow you to share in the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Flexible paid time off, parental leave, and mental‑health support.
• Unlimited learning budget, including access to industry conferences and training platforms.
• Modern hardware and software tools to support remote work.

How to Apply

If you are a recent graduate with a passion for technology, customer success, and AI, we want to hear from you. Bring your curiosity, your coding chops, and your desire to make a real difference. Apply today and join brighthush in shaping the future of customer experience.