Seasonal Remote Customer Support Specialist – brighthush – Elevate E‑Commerce Excellence in Aquatic & Yoga Products & Services

Welcome to brighthush: Where Wellness Meets Digital Innovation

At brighthush, we’re more than an online retailer – we’re a global movement dedicated to empowering people to move, breathe, and thrive. With two flagship e‑commerce platforms that specialize in premium aquatic gear and yoga essentials, we curate the best products, share expert insights, and deliver a customer experience that feels like a personal concierge. Our customers rely on us for quality, support, and inspiration, and we’re looking for a passionate, customer‑centric professional to join our seasonal team as a Remote Customer Support Specialist.

About brighthush

brighthush is a leading U.S. e‑commerce powerhouse in the health and wellness space. Our two online stores have earned recognition as top performers in their respective categories, and our global footprint spans Boston, Massachusetts; West Chester, Ohio; and Ho Chi Minh City, Vietnam. We operate on a remote‑first model that empowers our teams to work from anywhere while staying connected through cutting‑edge collaboration tools. Our mission is simple: to empower people to move, breathe, and thrive. Every customer interaction is an opportunity to reinforce that promise.

Why Join brighthush?

Working at brighthush means becoming part of a culture that values innovation, empathy, and continuous growth. As a seasonal team member, you’ll experience:

• Impactful Work: Every call, chat, or email you handle directly influences customer satisfaction and brand loyalty.
• Flexible Environment: Our remote‑first approach gives you the freedom to design a workspace that suits your lifestyle.
• Learning Opportunities: Access to industry webinars, product training, and mentorship programs.
• Inclusive Culture: A diverse workforce that respects and celebrates different perspectives.
• Recognition & Growth: Performance metrics that reward excellence and open pathways to full‑time roles.

Role Overview

As a Seasonal Remote Customer Support Specialist, you will be the friendly voice that connects our brand to the heart of our community. Your responsibilities will include:

• Serving as the primary point of contact for customer inquiries across phone, email, SMS, and live chat.
• Guiding customers through product selection, order placement, and post‑purchase support.
• Navigating internal systems to retrieve account information, process orders, and resolve issues efficiently.
• Collaborating with cross‑functional teams to refine processes and elevate the overall customer experience.
• Maintaining up‑to‑date knowledge of product lines, promotions, and company policies.
• Escalating complex or priority issues following established protocols.
• Contributing to a positive, inclusive work environment that values teamwork and continuous improvement.
• Adhering to all company policies, procedures, and compliance standards.
• Participating in special projects and initiatives as assigned.

Daily Responsibilities in Detail

While the core duties remain consistent, your day‑to‑day tasks will vary based on customer needs and seasonal demand:

• Customer Interaction: Respond to inquiries with empathy, clarity, and a proactive problem‑solving mindset.
• Order Management: Verify order details, process returns or exchanges, and update order status in our CRM.
• Product Knowledge: Stay current on new arrivals, technical specifications, and best‑practice usage for both aquatic and yoga products.
• Feedback Loop: Capture customer insights and relay them to product and marketing teams to inform future improvements.
• Quality Assurance: Review interactions for compliance with brand voice, accuracy, and customer satisfaction metrics.
• Documentation: Log all customer interactions accurately and update knowledge base articles when necessary.
• Team Collaboration: Share daily insights with peers during stand‑up meetings and contribute to continuous improvement initiatives.

Essential Qualifications

We’re looking for candidates who bring:

• At least one year of experience in customer service, call center, or a related field.
• Exceptional verbal and written communication skills in English.
• Strong multitasking abilities and effective time‑management skills.
• Proficiency with digital communication tools (e‑mail, chat platforms, CRM systems).
• A genuine passion for helping people and a positive, can‑do attitude.
• Reliability, punctuality, and a commitment to meeting performance metrics.
• Basic troubleshooting skills for common tech issues (e.g., internet connectivity, headset problems).

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Experience in an e‑commerce environment or with online retail platforms.
• Knowledge of aquatic sports or yoga products and terminology.
• Familiarity with CRM software such as Zendesk, Freshdesk, or similar.
• Previous remote work experience and self‑discipline in a virtual setting.
• Multilingual capabilities, especially in Spanish or other widely spoken languages.
• Experience with data entry and basic spreadsheet manipulation.

Key Skills & Competencies

• Customer‑Centric Mindset: Empathy, active listening, and a drive to resolve issues to the customer’s satisfaction.
• Problem‑Solving: Analytical thinking to diagnose issues and propose effective solutions.
• Technical Proficiency: Comfortable navigating web portals, data entry, and troubleshooting basic tech hiccups.
• Team Collaboration: Ability to work seamlessly with product, logistics, and marketing teams.
• Adaptability: Thrive in a dynamic environment with evolving priorities and new product launches.
• Attention to Detail: Accuracy in order processing, data entry, and documentation.
• Time Management: Prioritize tasks efficiently to meet peak‑season demands.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Seasonal Customer Support Specialist, you’ll have the chance to:

• Progress into a full‑time Customer Support Lead role, overseeing a team of agents.
• Transition into specialized areas such as Product Support, Order Fulfillment, or Quality Assurance.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and training sessions to stay ahead of market trends.
• Earn certifications in customer service excellence, e‑commerce operations, or related fields.
• Take on cross‑functional projects that influence product strategy and customer journey design.

Our Commitment to Diversity & Inclusion

We recognize that a diverse workforce fuels creativity and drives better business outcomes. At brighthush, we actively foster an environment where:

• Every voice is heard and respected.
• Hiring practices are equitable and inclusive.
• Professional development is accessible to all team members.
• We celebrate cultural, linguistic, and experiential diversity.
• We provide resources for mental health, well‑being, and work‑life balance.

Work Environment & Culture Highlights

brighthush’s culture is built on the following pillars:

• Inclusivity & Respect: A diverse workforce that values every voice.
• Collaboration & Transparency: Open communication channels and shared goals.
• Innovation & Agility: A mindset that embraces change and continuous improvement.
• Wellness & Balance: Encouraging healthy habits, flexible schedules, and mental well‑being.

Even though we’re remote‑first, we maintain a strong sense of community through virtual coffee breaks, team building events, and quarterly in‑person meet‑ups when possible.

Compensation, Perks, and Benefits

While specific figures may vary based on location and experience, we offer:

• Competitive hourly rates that reflect industry standards.
• Performance‑based bonuses and incentives.
• Generous paid time off and flexible scheduling.
• Employee discounts on our full range of aquatic and yoga products.
• Health, dental, and vision insurance options for full‑time hires.
• Access to a digital wellness platform and mental health resources.
• Provision of a home‑office stipend to set up an ergonomic workspace.
• Regular virtual team events, skill‑sharing sessions, and recognition programs.

Remote Work Essentials

To succeed in this role, you’ll need:

• A dedicated workspace with a door or partition for privacy.
• Ergonomic desk and chair setup to support long periods of work.
• High‑speed, reliable internet connection.
• Computer with dual monitors (optional but recommended).
• Headset with noise‑cancelling microphone for clear communication.
• Basic troubleshooting skills for common tech issues.
• Access to a secure VPN and compliance with data‑privacy protocols.

Training & Onboarding

We provide a comprehensive, paid training program that spans two weeks of online e‑learning, group video sessions, and one‑on‑one coaching. Training hours are scheduled Monday‑Friday, 9 AM to 3 PM PST (12 PM to 6 PM EST), ensuring you’re fully equipped to deliver exceptional service from day one.

Shift Schedule

Our seasonal schedule offers flexibility while covering key time zones:

• Shift 1: Monday – Wednesday, 6:00 AM – 3:00 PM PST / 9:00 AM – 6:00 PM EST (24 hrs/week)
• Shift 2: Monday – Friday, 6:00 AM – 11:30 AM PST / 9:00 AM – 2:30 PM EST (25 hrs/week)
• Shift 3: Monday, Tuesday, and Friday, 7:00 AM – 4:00 PM PST / 10:00 AM – 7:00 PM EST (24 hrs/week)
• Shift 4: Monday – Friday, 10:00 AM – 3:30 PM PST / 1:00 PM – 6:30 PM EST (25 hrs/week)

Physical Demands & Work Conditions

The role requires:

• Extended periods of sitting, talking, and typing.
• Use of hands and fingers for keyboarding and data entry.
• Occasional light lifting of documents or small equipment.
• Maintaining focus in a quiet, distraction‑free environment.

How to Apply

Ready to make waves in customer support and help our community thrive? Submit your resume and a brief cover letter highlighting your customer service experience and why you’re excited about joining brighthush. We look forward to welcoming you to our team!