Entry‑Level Customer Service Hospitality Specialist – Reservations & Guest Experience Coordinator (brighthush)

About brighthush

At brighthush, we are on a mission to transform the way people experience travel and hospitality. By blending cutting‑edge technology with a genuine passion for service, we create seamless, memorable journeys for guests around the world. Our team is a vibrant mix of innovators, storytellers, and customer‑centric professionals who thrive on collaboration, creativity, and continuous learning.

Whether you’re a seasoned hospitality professional or just starting your career, brighthush offers a dynamic environment where your ideas matter, your growth is accelerated, and your impact is felt across the globe. Join us and become part of a culture that values curiosity, empathy, and a relentless drive to exceed expectations.

Position Overview

We are looking for an enthusiastic, detail‑oriented individual to join our Customer Service Hospitality – Reservations team as an Entry‑Level Customer Service Hospitality Specialist. In this role, you will be the first point of contact for guests seeking to book hotels, resorts, and travel‑related services. You will guide them through the reservation process, ensuring accuracy, clarity, and a positive experience from inquiry to confirmation.

What makes this opportunity unique? No prior experience is required—brighthush provides comprehensive onboarding, hands‑on training, and ongoing support. If you have a customer‑first mindset, a knack for organization, and a willingness to learn, you’ll thrive in this role.

Key Responsibilities

• Guest Interaction: Respond promptly to inquiries via phone, email, and live chat, providing clear, professional communication about availability, rates, and booking options.
• Reservation Management: Create, modify, and cancel reservations in our proprietary booking system, ensuring all details (dates, guest names, special requests) are accurate.
• Quality Assurance: Review reservation data for completeness and correctness, flagging any discrepancies for follow‑up.
• Record Keeping: Maintain organized digital records of all bookings, guest communications, and follow‑up actions in our CRM platform.
• Follow‑Up Support: Provide post‑booking assistance, answer questions, and resolve issues to guarantee guest satisfaction.
• Collaboration: Work closely with the Sales, Operations, and Guest Experience teams to ensure a cohesive booking experience.
• Continuous Improvement: Participate in regular training sessions, share feedback on system usability, and contribute ideas to streamline processes.

Essential Qualifications

• Strong verbal and written communication skills with a customer‑first approach.
• High level of organization and meticulous attention to detail.
• Comfortable using online reservation systems, spreadsheets, and basic office software.
• Ability to manage multiple tasks independently while meeting deadlines.
• Positive attitude, resilience, and a willingness to learn and adapt.

Preferred Qualifications

• Experience in customer service, hospitality, or administrative roles (any industry).
• Familiarity with travel booking platforms (e.g., Amadeus, Sabre, or similar).
• Basic understanding of hotel operations, room types, and pricing structures.
• Multilingual abilities (any language beyond English).
• Experience with CRM or ticketing systems.

Core Skills & Competencies

• Communication: Articulate complex information clearly and courteously.
• Problem‑Solving: Identify issues quickly and propose effective solutions.
• Time Management: Prioritize tasks and meet service level agreements.
• Tech Savvy: Adapt to new software and tools with minimal guidance.
• Team Player: Collaborate across departments to deliver a unified guest experience.
• Customer Empathy: Understand and anticipate guest needs to exceed expectations.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Hospitality Specialist, you will:

• Gain hands‑on experience with industry‑leading reservation platforms.
• Participate in mentorship programs with senior hospitality professionals.
• Attend quarterly workshops on customer experience, sales techniques, and technology trends.
• Earn certifications in travel and hospitality management (e.g., Certified Hospitality Professional).
• Progress into advanced roles such as Reservations Manager, Guest Experience Lead, or Operations Coordinator.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, innovation, and empowerment. You’ll find:

• A flexible work schedule with hybrid options to balance remote and in‑office collaboration.
• Open communication channels—your voice matters, and ideas are welcomed.
• A supportive team that celebrates successes and learns from challenges together.
• Regular team‑building events, wellness initiatives, and community service projects.
• A commitment to sustainability and responsible travel practices.

Compensation & Benefits

We offer a competitive salary range of $45,000 – $65,000 per year, depending on experience and performance. In addition, you will receive:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and personal days).
• Employee discount program for travel and hospitality services.
• Professional development stipend for courses, certifications, and conferences.
• Wellness benefits, including gym membership discounts and mental health resources.

Why brighthush?

Choosing brighthush means choosing a future where your passion for service is matched by opportunities for growth, learning, and impact. We invest in our people, provide a supportive environment, and celebrate every milestone—big or small. If you’re ready to start a rewarding career in hospitality, we want to hear from you.

Apply Today

Ready to embark on an exciting journey with brighthush? Click the link below to submit your application and join a team that values innovation, customer delight, and personal growth.