Entry‑Level Customer Service Representative – Frontline Call Center & Appointment Scheduling Specialist in Behavioral Health, Championing Compassionate Care at brighthush

About brighthush – A New Era in Behavioral Health

brighthush is redefining mental‑health care across the United States. With a robust network that spans outpatient clinics, community outreach programs, and a cutting‑edge telehealth platform, we empower patients and families to achieve lasting wellness. Our mission is simple yet powerful: to deliver compassionate, evidence‑based care that is accessible, affordable, and tailored to each individual’s unique journey. As a rapidly expanding leader in the behavioral health sector, we are committed to building a workforce that reflects the diversity of the communities we serve.

Why Your Career Starts Here

At brighthush, your daily work has a direct, measurable impact on patient outcomes. Whether you are just beginning your career or looking to advance into a leadership role, you will find a supportive environment where your voice is heard, your growth is nurtured, and your contributions shape the future of behavioral health care. Our commitment to diversity, equity, and inclusion means you will be part of a team that values every perspective and strives to create a welcoming workplace for all.

Position Overview

We are seeking an Entry‑Level Customer Service Representative to serve as the first point of contact for patients, families, and referral partners. In this role, you will blend exceptional communication skills with meticulous organizational precision, all while maintaining a genuine passion for helping others. Your responsibilities will include managing inbound and outbound calls, scheduling appointments across our behavioral health clinics, and providing accurate, HIPAA‑compliant information. In addition to daily call handling, you will support administrative processes, maintain electronic health records, and collaborate with clinical and administrative teams to ensure seamless patient experiences.

Key Responsibilities

• Professional Call Handling: Answer inbound calls with courtesy and professionalism, quickly assess caller needs, and provide appropriate support or referrals. Forward messages, transfer calls, and document interactions accurately in the system.
• Appointment Scheduling: Coordinate patient appointments for all behavioral health clinics, verify details, and update the electronic health record (EHR) with demographic and financial information to maximize reimbursement.
• Information & Navigation Support: Provide callers with location addresses, driving directions, and general information about clinic sites across the state.
• HIPAA & Confidentiality: Handle all patient information with strict adherence to HIPAA regulations and internal confidentiality protocols.
• Emergency Call Management: Route emergency and crisis calls appropriately, maintaining composure and following department training to ensure patient safety.
• Administrative Duties: Perform clerical tasks such as data entry, appointment verification, and schedule maintenance. Keep all records current and accurate.
• Training & Compliance: Attend mandatory meetings, training sessions, and maintain certifications required by the agency, state, and federal regulations.
• Team Collaboration: Work closely with clinical staff, supervisors, and other departments to resolve patient inquiries and improve service delivery.
• Continuous Improvement: Identify opportunities to streamline processes, enhance patient experience, and contribute to quality improvement initiatives.
• Travel & Flexibility: Minimal driving and travel may be required to support clinic operations and team events.

Essential Qualifications

• High School Diploma or equivalent (required).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Basic computer literacy and familiarity with call‑center software.
• Knowledge of HIPAA regulations and patient confidentiality best practices.
• Ability to remain calm under pressure and handle sensitive situations with empathy.
• Team‑player mindset with a proactive approach to problem solving.

Preferred Qualifications

• Prior experience in a call center, customer service, or healthcare setting.
• Experience with electronic health record (EHR) systems.
• Certification in customer service or healthcare administration.
• Fluency in additional languages (e.g., Spanish) is a plus.
• Experience in behavioral health or mental health services.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building trust with patients.
• Attention to Detail: Precision in data entry, scheduling, and documentation.
• Time Management: Ability to prioritize tasks and manage a high volume of calls efficiently.
• Problem‑Solving: Quick thinking to resolve issues and find solutions that meet patient needs.
• Adaptability: Comfortable with changing priorities and learning new technologies.
• Team Collaboration: Willingness to work cross‑functionally and share knowledge.

Career Growth & Development

brighthush is committed to fostering internal talent. As a Customer Service Representative, you will have access to a comprehensive development ecosystem designed to elevate your career trajectory:

• Structured onboarding and mentorship programs that pair you with experienced leaders.
• Regular performance reviews and personalized development plans that align with your career goals.
• Clear pathways to transition into clinical support roles, operations, or supervisory positions.
• Access to tuition reimbursement and continuing education courses across a wide range of disciplines.
• Participation in leadership workshops, cross‑departmental projects, and innovation labs.
• Recognition of achievements through awards, spot bonuses, and public acknowledgment at company events.

Work Environment & Culture

Our culture is built on respect, collaboration, and a shared commitment to patient well‑being. You will enjoy:

• A supportive, inclusive workplace that values diversity and promotes belonging.
• Flexible scheduling options for full‑time and part‑time employees, including compressed workweeks and remote work where applicable.
• Team‑building events, volunteer opportunities, and community outreach initiatives that strengthen bonds and give back.
• Open communication channels with leadership and a transparent decision‑making process.
• Recognition programs that celebrate individual and team achievements, fostering a sense of pride and accomplishment.

Compensation & Benefits

While the base pay for this role starts at $16.00 per hour, brighthush offers a comprehensive benefits package that can be customized to your needs. Typical benefits include:

• Health, dental, and vision insurance plans with competitive coverage options.
• Retirement savings plan with employer match to help secure your financial future.
• Paid time off, holidays, and sick leave to support work‑life balance.
• Professional development stipend and tuition reimbursement for continued learning.
• Employee assistance program and wellness initiatives, including mental health resources.
• Flexible work arrangements and remote work options where applicable.

How to Apply

If you are ready to make a meaningful impact in the lives of patients and their families, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the ideal candidate for this role. We look forward to learning how your skills and passion align with brighthush’s mission.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require accommodations during the application process, please contact our HR team at (704) 986‑1550 or email [email protected].

Join brighthush – Where Compassion Meets Excellence

Become part of a forward‑thinking organization that places patient care at the heart of everything we do. Your work as a Customer Service Representative will directly influence the quality of care our patients receive, and your growth will be supported by a culture that values learning, innovation, and teamwork. Apply now and help us build brighter futures for those we serve.