Entry‑Level Customer Service Specialist – Remote, Full‑Time – Healthcare Revenue Cycle Support (Patient Billing & Collections) – brighthush

Welcome to brighthush – Where Innovation Meets Compassion

brighthush is not just a name; it’s a promise to transform the way healthcare is delivered across the Northeast. With a network that spans more than 2,800 physicians, surgeons, dentists, and nurses, we bring together clinical excellence and administrative precision to over 240 specialties and subspecialties. Our mission is simple yet powerful: empower every team member to deliver exceptional service, foster innovation, and drive sustainable growth while keeping patient experience at the heart of everything we do.

Why brighthush is the Ideal Launchpad for Your Career

At brighthush, we believe that the best work is born from the best people. Our culture is built on collaboration, diversity, and continuous learning. As a remote, full‑time Customer Service Specialist, you will join a high‑impact revenue cycle team that directly influences patient satisfaction and financial stewardship. Whether you are just starting out or looking to deepen your expertise, brighthush offers the mentorship, resources, and clear career ladder you need to thrive.

Role Overview

The Customer Service Specialist I is the frontline advocate for patients, insurance carriers, and physician offices. This role is primarily remote, with occasional on‑site visits for training, team meetings, and special projects. You will manage a high volume of inbound calls, resolve billing inquiries, collect outstanding balances, and maintain accurate patient records. Your professionalism, empathy, and attention to detail will help ensure that patients feel heard and supported while maintaining compliance with all regulatory and contractual obligations.

Key Responsibilities

• Handle a large volume of inbound calls from patients, insurance carriers, and physician offices in a timely, courteous manner.
• Collect full payment from patients or guarantors, establishing payment arrangements that align with company guidelines.
• Document payment terms, agreements, and follow‑up actions in the billing system.
• Apply collected payments to the correct dates of service and reconcile any discrepancies.
• Address customer inquiries, disputes, and complaints, escalating complex issues to supervisors or higher management.
• Gather and update insurance, demographic, and guarantor information in patient profiles.
• Bill third‑party payers as appropriate, ensuring accurate claim submission and follow‑up.
• Maintain clear, concise documentation of each interaction, including summary of work and next steps.
• Adhere to all compliance regulations, including HIPAA, Medicare, Medicaid, and payer contract requirements.
• Participate in ongoing training and professional development to stay current with industry best practices.
• Collaborate with finance, clinical, and IT teams to resolve billing and payment issues efficiently.
• Support the implementation of new billing processes and system upgrades.
• Contribute to quality improvement initiatives aimed at enhancing patient experience and revenue integrity.

Essential Qualifications

• High school diploma or GED certificate (required).
• Minimum of 6 months’ experience in physician billing or a third‑party payer environment.
• Demonstrated understanding of payer contracts, insurance benefits, exclusions, and claim forms.
• Knowledge of HMOs, PPOs, Medicare, Medicaid, and compliance program regulations.
• Ability to navigate the payer adjudication process and resolve payment issues efficiently.
• Strong communication skills, both verbal and written, with a professional, courteous demeanor.
• Proficiency in using electronic billing systems (brighthush preferred, but other systems acceptable).
• Attention to detail and strong organizational skills to manage multiple tasks simultaneously.
• Commitment to maintaining patient confidentiality and data security.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Preferred Qualifications

• Experience with brighthush or other electronic health record (EHR) billing modules.
• Knowledge of medical terminology and clinical workflows.
• Previous call center or claims processing experience.
• Background in an academic healthcare setting.
• Experience with revenue cycle management tools and analytics.
• Certification in Revenue Cycle Management (e.g., Certified Professional Biller).

Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help patients navigate their financial responsibilities.
• Analytical Thinking: Ability to interpret complex billing data and identify root causes of payment discrepancies.
• Problem‑Solving: Quick decision‑making and creative solutions to resolve disputes and complaints.
• Technical Proficiency: Comfortable with EHR systems, billing software, and Microsoft Office Suite.
• Time Management: Prioritize tasks, meet deadlines, and maintain productivity in a fast‑paced environment.
• Team Collaboration: Work effectively with cross‑functional teams, including finance, clinical, and IT.
• Compliance Awareness: Knowledge of HIPAA, CMS regulations, and payer contract requirements.
• Adaptability: Thrive in a dynamic environment with evolving processes and technologies.
• Communication: Clear, concise, and professional communication across all stakeholder groups.

Career Growth & Learning Opportunities

brighthush offers a structured Revenue Cycle Career Ladder that allows you to progress from Specialist I to Specialist II, Senior Specialist, and beyond. Each step includes:

• Targeted training modules on advanced billing, collections, and payer negotiations.
• Mentorship from seasoned revenue cycle leaders.
• Opportunities to lead projects, streamline processes, and implement best practices.
• Access to industry conferences, webinars, and certification programs (e.g., Certified Professional Biller).
• Clear performance metrics and promotion pathways aligned with your career goals.
• Cross‑functional shadowing to broaden your understanding of the entire revenue cycle.
• Annual performance reviews with actionable feedback and development plans.

Work Environment & Company Culture

Although this role is remote, you’ll be part of a vibrant, collaborative team that values transparency, innovation, and work‑life balance. We host quarterly virtual town halls, monthly learning sessions, and annual in‑person retreats to foster connection and professional growth. Our culture is built on:

• Respect for diverse perspectives and inclusive decision‑making.
• Continuous improvement and data‑driven problem solving.
• Recognition of individual and team achievements.
• Flexibility to support personal commitments while meeting organizational goals.
• Commitment to mental and physical well‑being through wellness programs and resources.
• Encouragement of innovation through hackathons and idea‑sharing platforms.

Compensation & Benefits

Hourly rate ranges from $23.56 to $28.85, depending on experience, skill set, and training. In addition to competitive pay, brighthush offers a comprehensive benefits package for eligible employees, including:

• Health, dental, and vision insurance plans with employer contributions.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Paid Time Off (PTO) and holiday schedule to support a healthy lifestyle.
• 401(k) retirement plan with company match.
• Employee wellness programs, mental health resources, and tuition reimbursement.
• Regular performance bonuses and incentive programs.
• Access to an employee assistance program (EAP) for confidential support.
• Technology stipend for home office setup and high‑speed internet.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush team. We look forward to learning how your skills and passion align with our mission to deliver exceptional patient care and financial stewardship.

Apply to This Job

Closing Statement

At brighthush, we are committed to fostering an inclusive, supportive environment where every team member can thrive. If you are a motivated, customer‑focused professional eager to make a tangible impact on patient experience and revenue integrity, we invite you to apply for the Customer Service Specialist I position. Join us in shaping the future of healthcare, one call at a time.