Entry‑Level Customer Support Engineer – Technical Troubleshooting & Integration Specialist for a Global Native Advertising Platform at brighthush – Remote‑First, Career‑Growth Focused

About brighthush

brighthush is more than a technology provider; it’s a global movement that is redefining how brands connect with audiences in a world saturated with digital noise. With a footprint in over 30 countries and a vibrant community of more than 1,200 professionals, we empower advertisers—from nimble startups to Fortune 500 giants—to deliver authentic, data‑driven native advertising experiences at scale. Our platform marries cutting‑edge technology, machine learning, and deep market insights to create campaigns that feel organic, resonate locally, and drive measurable impact.

At brighthush, we believe that the future of advertising is built on transparency, relevance, and measurable results. That’s why we invest heavily in research, develop proprietary attribution models, and partner with leading publishers to ensure that every ad placement is contextually appropriate and ethically sourced. Our mission is simple: make advertising smarter, more transparent, and more effective for everyone.

Why brighthush is the Place to Accelerate Your Career

When you join brighthush, you become part of a mission‑driven organization that is redefining how brands reach audiences worldwide. Our platform powers millions of campaigns every month, and every support ticket you resolve directly contributes to the success of our clients and the evolution of the industry. You’ll work in a fast‑moving, data‑centric environment that values technical excellence, creative problem‑solving, and a customer‑first mindset.

We believe that the best ideas come from diverse perspectives, so we actively foster an inclusive culture where every voice is heard. Our remote‑first model gives you the flexibility to work from anywhere, while our collaborative tools and regular virtual gatherings keep you connected to a global team of experts.

What Makes brighthush Stand Out

Unlike traditional ad‑tech firms, brighthush places a premium on human‑centric design and ethical data practices. We provide:

• Real‑time analytics dashboards that let clients see the impact of their campaigns instantly.
• AI‑driven audience segmentation that respects privacy while delivering relevance.
• Transparent reporting that eliminates the “black box” problem common in native advertising.
• Continuous innovation labs where engineers, designers, and marketers collaborate on new features.

These differentiators create a unique environment where your work has a tangible, measurable impact on millions of users worldwide.

Role Overview

As an Entry‑Level Customer Support Engineer, you will be the first line of technical support for our global client base. You’ll partner closely with product, engineering, and sales teams to diagnose, troubleshoot, and resolve a wide range of technical issues—from platform integrations to data queries. This role is ideal for someone who thrives on problem‑solving, enjoys working with diverse stakeholders, and is eager to learn the intricacies of a high‑performance advertising platform.

Key Responsibilities

• Deliver timely, high‑quality technical support to clients via ticketing systems, live chat, and email.
• Investigate and diagnose complex issues related to platform integrations, data pipelines, and campaign performance.
• Debug and resolve problems involving Linux shell scripts, database queries, and RESTful APIs.
• Collaborate with cross‑functional teams to reproduce, document, and prioritize bugs in our bug‑tracking tools.
• Document solutions and create knowledge‑base articles to empower clients and internal teams.
• Participate in on‑call rotations and emergency incident response as needed.
• Contribute to continuous improvement initiatives by identifying recurring pain points and proposing system enhancements.
• Maintain a deep understanding of brighthush’s product suite, data architecture, and integration ecosystem.

Essential Qualifications

• Strong command of Linux shell scripting and command‑line utilities.
• Experience working with database systems (query writing, performance tuning, data manipulation).
• Familiarity with bug‑tracking tools such as Jira or similar platforms.
• Solid understanding of web technologies: HTML5, CSS3, JavaScript, and RESTful APIs.
• Intermediate proficiency in English (both written and spoken) and native fluency in Ukrainian.
• Excellent analytical and problem‑solving skills, with a methodical approach to debugging.
• Strong communication skills and the ability to explain technical concepts to non‑technical stakeholders.
• Self‑motivated, detail‑oriented, and capable of working independently in a remote environment.

Preferred Qualifications

• Experience with additional programming languages (Python, Java, Node.js, or Go) is a plus.
• Prior exposure to cloud platforms (AWS, GCP, Azure) and containerization technologies (Docker, Kubernetes).
• Background in digital advertising, marketing technology, or data analytics.
• Knowledge of API design principles and experience building or consuming APIs.
• Previous customer‑facing technical support or account management experience.
• Certifications in Linux, database technologies, or cloud technologies.

Skills & Competencies

• Technical Proficiency: Linux, database systems, REST APIs, HTML/CSS/JS, bug‑tracking systems.
• Analytical Thinking: Ability to dissect complex problems, identify root causes, and devise effective solutions.
• Communication: Clear, concise, and empathetic communication with clients and teammates.
• Collaboration: Comfortable working in cross‑functional teams and contributing to shared goals.
• Adaptability: Quick learner who thrives in a fast‑moving, evolving tech environment.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting client relationships.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As an Entry‑Level Customer Support Engineer, you will:

• Gain hands‑on experience with a global advertising platform that powers millions of campaigns.
• Work alongside seasoned engineers, product managers, and data scientists to deepen your technical expertise.
• Participate in regular knowledge‑sharing sessions, workshops, and hackathons.
• Access a curated learning library covering cloud computing, data engineering, and modern web development.
• Earn certifications and recognition through our internal “Tech Champion” program.
• Progress into senior support roles, solutions engineering, or product management based on your interests and performance.

Work Environment & Company Culture

brighthush’s culture is built on transparency, collaboration, and a relentless focus on impact. Key highlights include:

• Remote‑First Flexibility: Work from anywhere in Kyiv or beyond, with flexible hours that respect work‑life balance.
• Diverse & Inclusive Team: A multicultural workforce that values different perspectives and fosters belonging.
• Open Communication: Regular all‑hands meetings, town halls, and an open‑door policy for ideas and feedback.
• Innovation Labs: Dedicated time for personal projects, experimentation, and exploring new technologies.
• Community Engagement: Volunteer programs, hackathons, and partnerships with local universities.

Compensation, Perks & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for entry‑level technical support roles.
• Performance‑based bonuses and equity options to share in the company’s growth.
• Comprehensive health insurance (medical, dental, vision) for employees and dependents.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for courses, certifications, and conferences.
• Flexible work hours, remote work stipend, and ergonomic equipment support.
• Wellness programs, including virtual fitness classes and mental health resources.

How to Apply

If you’re ready to jumpstart your career in a dynamic, tech‑driven environment and help brands connect with audiences worldwide, we’d love to hear from you. Submit your resume, a brief cover letter outlining your relevant experience, and any portfolio or code samples that showcase your technical skills.

Join brighthush and become part of a team that’s redefining the future of advertising—one line of code, one support ticket, and one client success story at a time.

FAQs

• What does a typical day look like? You’ll start with a stand‑up to sync with the support squad, then dive into ticket triage, debugging, and collaboration with engineering. Mid‑day you might join a cross‑functional call to discuss a new feature rollout, followed by documentation updates.
• Is prior experience in advertising required? No, but a curiosity about how digital campaigns work and a willingness to learn will serve you well.
• What tools will I use? Our stack includes Jira for ticketing, Slack for communication, GitHub for code, and a custom internal knowledge base. You’ll also work with AWS, Docker, and various database systems.
• What is the on‑call schedule? We operate a rotating on‑call schedule that covers 24/7 support. Rotations are balanced to ensure fairness and minimal disruption to personal life.
• Can I advance to a product role? Absolutely. Many of our senior engineers started in support and moved into product, solutions engineering, or data science.