Entry‑Level Customer Training Specialist – Mobile Implementation & Onboarding Champion for Automotive Software Solutions at brighthush – Driving Dealership Success Through Hands‑On Training, Technical Mastery, and Customer Excellence

Welcome to brighthush – Where Automotive Innovation Meets Customer Success

At brighthush, we are redefining the automotive technology landscape by delivering cutting‑edge software that transforms how dealerships operate, engage customers, and grow revenue. Our portfolio spans dealership management systems, customer relationship tools, and data‑driven analytics platforms, all engineered to help automotive partners stay ahead in a rapidly evolving market. If you thrive on learning, love traveling, and want to make a tangible impact on businesses that serve millions of car buyers, this role is your launchpad into a world of opportunity.

Why brighthush is the Place to Grow Your Career

When you join the brighthush family, you’ll experience a culture built around empowerment, growth, and impact. Here’s what sets us apart:

• Empowerment at Every Level – Your ideas matter. We encourage experimentation, celebrate wins, and learn from challenges together.
• Global Reach, Local Impact – While our solutions serve dealerships worldwide, we’re headquartered in a vibrant, tech‑savvy city that offers a high quality of life.
• Work‑Life Balance – Flexible schedules, remote options, and generous time‑off policies help you stay refreshed and productive.
• Continuous Growth – From on‑the‑job mentorship to formal training programs, we invest in your professional development.
• Inclusive Community – We celebrate diversity, equity, and inclusion in every aspect of our organization.

Position Overview

As an Entry‑Level Customer Training Specialist, you will be the bridge between brighthush’s cutting‑edge software and the dealerships that rely on it. Your primary mission is to ensure a seamless transition for each customer, from initial onboarding to full operational adoption. This role is highly mobile – you’ll spend roughly 80% of your time traveling to dealership locations, both independently and as part of a cross‑functional team.

Key Responsibilities

• Conduct on‑site installations, configuration, and data migration for new dealership partners.
• Deliver engaging, customized training sessions to dealership management and staff, tailoring content to each customer’s unique workflow.
• Collaborate with sales, technical support, and product teams to gather requirements, troubleshoot issues, and refine implementation plans.
• Maintain accurate documentation of installation steps, training materials, and customer feedback.
• Provide post‑implementation support via phone, email, and video conferencing, ensuring customers achieve their desired outcomes.
• Track key performance indicators such as training completion rates, customer satisfaction scores, and adoption metrics.
• Participate in a structured 2‑to‑3‑month training program that includes classroom instruction, hands‑on practice, and mentorship.
• Act as a brand ambassador, showcasing brighthush’s solutions at industry events, trade shows, and dealership visits.
• Contribute to continuous improvement initiatives by sharing insights from the field and suggesting product enhancements.

Essential Qualifications

• Bachelor’s degree in Business, Information Technology, Communications, or a related field (or equivalent professional experience).
• Strong verbal and written communication skills, with the ability to explain complex concepts in simple terms.
• Outgoing, friendly personality that thrives in face‑to‑face interactions.
• Valid driver’s license, reliable transportation, and a clean driving record (no more than two moving violations in the past three years; no OVI/DUI/DWI violations in the past five years).
• Comfortable with frequent travel (approximately 80% of the time) and flexible scheduling.
• Reliable home internet connection with sufficient bandwidth for video conferencing and data transfer.
• Basic technical aptitude – familiarity with Windows and Mac operating systems, Microsoft Office suite, and cloud‑based collaboration tools.

Preferred Qualifications

• Experience in the automotive industry, dealership operations, or a related B2B SaaS environment.
• Prior training or instructional design experience, especially in a corporate setting.
• Knowledge of dealership management systems (DMS) or customer relationship management (CRM) platforms.
• Multilingual abilities or a strong interest in learning new languages.
• Demonstrated ability to work independently, manage multiple projects, and meet deadlines.

Skills & Competencies

Success in this role requires a blend of technical, interpersonal, and analytical skills:

• Technical Proficiency – Ability to navigate software interfaces, troubleshoot basic issues, and document solutions.
• Presentation & Facilitation – Confidence in delivering live training sessions, workshops, and Q&A sessions.
• Customer‑Centric Mindset – Empathy for client challenges and a proactive approach to problem solving.
• Project Management – Organize travel itineraries, training schedules, and follow‑up tasks efficiently.
• Data‑Driven Decision Making – Use metrics to assess training effectiveness and identify improvement opportunities.
• Adaptability – Thrive in a fast‑paced, evolving environment with shifting priorities.
• Team Collaboration – Work closely with sales, engineering, and support teams to deliver a cohesive customer experience.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Training Specialist, you’ll have a clear pathway to advance into:

• Senior Training & Implementation Lead – Oversee larger accounts and mentor junior specialists.
• Product Implementation Manager – Drive end‑to‑end deployment projects across multiple regions.
• Customer Success Manager – Build long‑term relationships, drive renewals, and identify upsell opportunities.
• Training & Development Director – Shape the training curriculum, develop internal resources, and lead a global training team.

In addition to formal career tracks, brighthush offers:

• Access to industry conferences, webinars, and certifications.
• Internal knowledge‑sharing sessions and cross‑departmental projects.
• Mentorship programs pairing you with senior leaders in product, sales, and support.
• Regular feedback loops and performance reviews that focus on growth and skill enhancement.

Work Environment & Company Culture

Our workplace is a blend of collaborative hubs and flexible remote options. You’ll enjoy:

• Open office spaces that encourage spontaneous brainstorming.
• State‑of‑the‑art meeting rooms equipped with the latest video‑conferencing technology.
• Regular team‑building events, hackathons, and community service initiatives.
• A non‑smoking, health‑focused environment with on‑site fitness facilities and wellness programs.
• Inclusive hiring practices and a commitment to diversity, equity, and inclusion.

Compensation, Perks, and Benefits

While the base salary for this role ranges from $50,000 to $52,000 annually, brighthush offers a comprehensive benefits package designed to support your well‑being and future:

• Medical, dental, and vision insurance plans with competitive coverage.
• Life insurance and a flexible health savings account (HSA).
• 401(k) retirement plan with up to 6% company match.
• Paid vacation, sick days, and eight paid holidays each year.
• Referral bonuses for bringing talented peers into the brighthush family.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee wellness programs, including mental health resources and on‑site fitness memberships.
• Flexible work arrangements, including remote work options and a generous travel stipend.

Ready to Drive Success?

If you’re passionate about technology, love engaging with people, and thrive in a fast‑moving environment, we want to hear from you. Join brighthush as an Entry‑Level Customer Training Specialist and become the catalyst that empowers dealerships worldwide to unlock their full potential.

Apply today and start your journey with a company that values innovation, collaboration, and your personal growth.