Entry‑Level Customer Training Specialist – Mobile Implementation & On‑Site Training Expert at brighthush

About brighthush

brighthush is a leading innovator in automotive dealership technology, delivering cutting‑edge software solutions that streamline operations, enhance customer engagement, and drive revenue growth for dealerships worldwide. Our mission is simple: empower dealerships to thrive in a digital age by providing intuitive, data‑rich tools that transform everyday processes into competitive advantages.

With a culture rooted in collaboration, continuous learning, and a passion for customer success, brighthush has earned a reputation for excellence across the industry. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment that values creativity, initiative, and a commitment to delivering outstanding results.

Why This Role Matters

As an Entry‑Level Customer Training Specialist, you will be the bridge between our sophisticated software and the dealerships that rely on it. Your expertise will guide customers through a seamless transition, ensuring they extract maximum value from our platform. By traveling to dealerships, customizing solutions, and delivering engaging training sessions, you’ll play a pivotal role in driving adoption, satisfaction, and long‑term partnership success.

Key Responsibilities

• On‑Site Implementation: Travel approximately 80% of the time to install, configure, and customize brighthush software for automotive dealerships.
• Customer Training: Deliver dynamic, hands‑on training sessions to dealership staff, tailoring content to each customer’s unique workflow and objectives.
• Stakeholder Engagement: Meet with dealership management and key personnel to assess needs, gather requirements, and translate them into system configurations.
• Post‑Implementation Support: Provide ongoing support from your home office, including troubleshooting, follow‑ups, and performance reviews.
• Continuous Learning: Participate in a 2‑3 month training program that blends classroom instruction, mentorship, and real‑world experience.
• Knowledge Sharing: Document best practices, create training materials, and contribute to the development of internal knowledge bases.
• Collaboration: Work closely with sales, product, and support teams to ensure a cohesive customer experience.

Essential Qualifications

• Bachelor’s degree or equivalent experience: A background in business, technology, education, or a related field is preferred.
• Travel readiness: Ability to travel 80% of the time, including both solo and team trips.
• Communication skills: Exceptional verbal and written communication, with the ability to present complex concepts in a clear, engaging manner.
• Reliability: Valid driver’s license, reliable transportation, and a clean driving record (no more than two moving violations in the last three years, no OVI/DUI/DWI violations in the last five years).
• Technical aptitude: Comfortable using video conferencing tools, CRM systems, and basic troubleshooting techniques.
• Home office setup: Reliable high‑speed internet connection capable of supporting video calls and data uploads.

Preferred Qualifications

• Experience in the automotive industry or dealership operations.
• Prior training or instructional experience, especially in a technical context.
• Familiarity with dealership management systems or similar software.
• Strong analytical skills and a data‑driven mindset.
• Fluency in multiple languages (English plus a second language is a plus).

Skills & Competencies

• Customer‑Centric Mindset: A genuine passion for helping others succeed.
• Adaptability: Ability to thrive in dynamic environments and adjust to changing priorities.
• Problem‑Solving: Quick thinking and resourcefulness when faced with technical or operational challenges.
• Team Collaboration: Comfortable working with cross‑functional teams and building strong relationships.
• Time Management: Efficiently juggle multiple client engagements and travel schedules.
• Presentation Skills: Confident public speaking and the ability to engage diverse audiences.

Career Growth & Learning Opportunities

• Structured onboarding program that includes classroom instruction, mentorship, and hands‑on experience.
• Clear progression path from Training Specialist to Senior Implementation Consultant, and eventually to Customer Success Manager or Product Specialist roles.
• Access to ongoing professional development, including certifications, workshops, and industry conferences.
• Mentorship from seasoned experts in sales, product, and support.
• Opportunities to influence product roadmap through direct customer feedback.

Work Environment & Culture at brighthush

At brighthush, we believe that a vibrant, inclusive culture fuels innovation. Our team values transparency, curiosity, and a collaborative spirit. You’ll find a supportive environment where ideas are welcomed, and success is celebrated collectively. We encourage a healthy work‑life balance, offering flexible remote support when you’re not on the road, and a non‑smoking workplace that promotes wellness.

Compensation & Benefits

• Competitive Salary: $50,000 – $52,000 per year, commensurate with experience.
• Health & Wellness: Comprehensive medical, dental, vision, and life insurance plans, plus a Health Savings Account (HSA).
• Retirement Savings: 401(k) plan with up to 6% company match.
• Paid Time Off: Generous vacation and sick days, plus eight paid holidays.
• Professional Development: Company‑sponsored training, certifications, and conference attendance.
• Referral Bonus: Earn rewards for bringing talented friends and colleagues to brighthush.
• Employee Recognition: Regular awards and acknowledgments for outstanding performance.

How to Apply

Ready to embark on an exciting journey where you’ll shape the future of automotive dealership technology? Click the link below to submit your application and join the brighthush team.