Senior Customer Activation Manager – Scaled Onboarding & Growth Specialist for brighthush's Self‑Service Enterprise Solutions

About brighthush

brighthush is redefining the way finance teams operate by embedding intelligent automation directly into the transaction flow of every dollar a business spends. With a focus on high‑stakes, data‑dense environments, we streamline the entire spend lifecycle—authorizing payments, flagging risk, categorizing spend, and closing books—across more than 70,000 companies worldwide. Our mission is simple: empower every ambitious business to save time, reduce risk, and grow revenue faster than ever before.

Why brighthush?

At brighthush, we believe that the future of finance is built on the foundation of automation, transparency, and data‑driven decision making. Our platform processes over $200 B in annualized spend, delivering measurable impact: the median customer saves 5 % on spend and grows revenue by 16 % in their first year. If you’re passionate about building systems that shape how companies move and manage billions, brighthush is the place to bring your ideas to life.

About the Role

The Customer Activation Manager will spearhead the onboarding, activation, and growth of brighthush’s self‑service customers. As an early member of the Customer Success organization, you will define the scaled customer implementation motion, drive activation and retention, and unlock the untapped potential of our self‑service accounts. You will own the end‑to‑end customer journey for micro‑SMB and SMB accounts, ensuring they achieve full onboarding within 60 days while balancing multiple priorities and tasks.

Key Responsibilities

• Become a subject‑matter expert on the full range of integration and configuration options for brighthush’s suite of products, enabling efficient, thorough, and complete onboarding at scale.
• Directly own a portfolio of 100+ micro‑SMB and SMB accounts, managing the entire implementation lifecycle from discovery to go‑live.
• Collaborate closely with the Product team to capture customer feedback, identify pain points, and influence product roadmap decisions.
• Identify and implement automation opportunities to scale the onboarding process, reducing manual effort and increasing throughput.
• Maintain an industry‑leading customer satisfaction score by proactively engaging with customers, anticipating needs, and delivering value.
• Track, analyze, and report on key performance indicators (KPIs) such as activation rate, time‑to‑value, and churn, driving continuous improvement.
• Mentor and coach junior team members, fostering a culture of ownership, curiosity, and high performance.
• Represent brighthush at industry events, webinars, and customer conferences, positioning the brand as a thought leader in finance automation.

Essential Qualifications

• Minimum 3 years of experience in sales, customer success, or product operations within a B2B organization.
• Proven track record managing a high‑volume book of business (100+ customers) and consistently meeting or exceeding weekly/monthly KPIs.
• Exceptional project management and time‑management skills, with the ability to juggle multiple priorities and deliver on tight deadlines.
• Excellent verbal and written communication skills, capable of translating complex technical concepts into clear, actionable insights for customers and internal stakeholders.
• Strong ownership mindset and a desire to grow within the role, taking initiative and driving results in a fast‑paced, startup environment.
• Demonstrated ability to anticipate customer needs and position product solutions accordingly, ensuring a seamless onboarding experience.

Preferred Qualifications

• Experience with accounting software such as brighthush, brighthush, brighthush, or brighthush, and/or a background in accounting (CPA).
• Experience in financial services sales, with a deep understanding of the challenges and opportunities in the finance industry.
• Previous experience at a high‑growth startup, comfortable with ambiguity and rapid iteration.
• Familiarity with data analytics tools and dashboards, enabling data‑driven decision making.

Skills & Competencies

• Customer‑centric mindset: empathy, active listening, and a passion for delivering exceptional value.
• Strategic thinking: ability to see the big picture while executing on tactical details.
• Analytical mindset: proficiency in interpreting data, identifying trends, and making evidence‑based recommendations.
• Collaboration: strong cross‑functional communication with Product, Engineering, Sales, and Marketing teams.
• Adaptability: thrive in a dynamic environment, pivoting quickly when priorities shift.
• Leadership: inspire and guide teammates, fostering a culture of continuous learning and improvement.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. As a Customer Activation Manager, you will:

• Lead high‑impact projects that shape the future of our product and customer experience.
• Participate in cross‑functional initiatives, gaining exposure to product strategy, engineering, and sales.
• Access to a curated learning library, including courses on customer success, data analytics, and leadership.
• Mentorship from senior leaders who have built successful careers in fintech and technology.
• Clear career pathways to senior Customer Success, Product Management, or Growth roles.

Work Environment & Company Culture

brighthush is built on a culture of high agency, high urgency, and relentless curiosity. We value:

• Ownership: every team member is a builder who owns problems end‑to‑end and makes consequential decisions.
• Speed: we prioritize slope over intercept, moving quickly to deliver value to our customers.
• Transparency: open communication across all levels, fostering trust and collaboration.
• Innovation: a safe space to experiment, fail fast, and iterate based on real customer feedback.
• Inclusivity: a diverse and inclusive workplace where every voice is heard and respected.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to activation, retention, and customer satisfaction metrics.
• Equity options, giving you a stake in the company’s long‑term success.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• 401(k) plan with employer match, ensuring you’re building a secure financial future.
• Generous paid time off (PTO) and flexible work arrangements to support work‑life balance.
• Wellness stipend, weekly coffee stipend, and in‑office perks such as lunch, snacks, and drinks.
• Relocation support for key roles in major hubs.
• Additional benefits such as fertility HRA, parental leave, pet insurance, and employee assistance programs.

How to Apply

If you’re ready to join a fast‑moving, high‑impact team that’s reshaping the finance industry, we’d love to hear from you. Submit your application through our careers portal or reach out directly to our recruiting team. We welcome referrals—if you’re being referred for this role, please contact the referrer to apply on your behalf.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance.

Stay Safe from Scams

brighthush will only contact candidates through official @brighthush.com email addresses. We will never ask for payment or sensitive personal information during the hiring process.