Entry‑Level Customer Training Specialist – On‑Site Implementation, Extensive Travel, and Driving Automotive Dealership Success at brighthush

About brighthush

brighthush is a pioneering force in automotive technology, delivering intelligent, cloud‑based solutions that empower dealerships to streamline operations, elevate customer experiences, and unlock new revenue streams. With a portfolio that spans inventory management, digital marketing, and customer relationship platforms, we partner with dealers nationwide to help them thrive in a fast‑evolving marketplace. Our culture is built on collaboration, continuous learning, and a relentless pursuit of excellence. Every team member at brighthush is encouraged to innovate, share ideas, and grow both personally and professionally.

Industry Landscape & Why It Matters

The automotive retail ecosystem is undergoing a seismic shift. Dealerships are no longer just sales hubs; they are becoming integrated service centers, data‑driven marketing powerhouses, and digital experience providers. Technology is the linchpin that connects every touchpoint—from inventory visibility to post‑sale service—and the speed at which dealerships adopt these tools determines their competitive edge. In this dynamic environment, the role of a Customer Training Specialist is pivotal: you are the bridge that transforms complex software into everyday business advantage, directly influencing adoption rates, customer satisfaction scores, and ultimately, the profitability of our partners.

Position Overview

We’re looking for an energetic, customer‑centric professional who thrives on travel, presentation, and problem‑solving. In this role, you will travel approximately 80% of the time, working both independently and as part of a dedicated implementation team to install, configure, and train dealership staff on our solutions. You’ll be the first point of contact for new customers, ensuring a smooth transition from onboarding to full operational capability.

Your Day‑to‑Day

• On‑Site Implementation: Travel to dealership locations, set up hardware and software, and customize configurations to meet unique business needs.
• Customized Training: Deliver engaging, hands‑on training sessions to dealership managers and staff, tailoring content to varying skill levels.
• Stakeholder Engagement: Meet with dealership leadership to assess requirements, gather feedback, and build lasting relationships.
• Post‑Implementation Support: Provide ongoing assistance via phone, email, and video conferencing to resolve issues and answer questions.
• Documentation & Reporting: Maintain accurate records of installations, training sessions, and customer feedback; prepare reports for internal stakeholders.
• Continuous Learning: Participate in a comprehensive 2–3 month training program that includes classroom instruction, mentorship, and real‑world practice.
• Collaboration: Work closely with sales, technical support, and product teams to ensure a seamless customer experience.

Key Responsibilities

• Lead end‑to‑end implementation projects for new dealership clients, ensuring all hardware, software, and integrations are fully operational.
• Design and deliver customized training curricula that align with each dealership’s business objectives and learning styles.
• Act as the primary liaison between dealership staff and brighthush’s internal teams, translating technical jargon into actionable insights.
• Track and analyze training effectiveness metrics, using data to refine content and delivery methods.
• Maintain a robust knowledge base of common issues and solutions, contributing to continuous improvement of support resources.
• Participate in quarterly business reviews with key accounts, providing insights on adoption trends and potential upsell opportunities.
• Champion a culture of continuous learning within the dealership community, encouraging best practices and peer knowledge sharing.

Essential Qualifications

• Bachelor’s degree in Business, Information Technology, Communications, or a related field (or equivalent experience).
• Strong verbal and written communication skills; ability to explain complex concepts in simple terms.
• Outgoing, friendly personality with a genuine passion for customer service.
• Valid driver’s license with reliable transportation; less than two moving violations in the past three years and no OVI/DUI/DWI violations in the past five years.
• Reliable home internet connection with sufficient bandwidth for video conferencing.
• Willingness and ability to travel approximately 80% of the time.

Preferred Qualifications

• Experience in a customer‑facing role within the automotive or technology sector.
• Prior training or instructional experience, especially in a technical environment.
• Familiarity with dealership management systems or similar software.
• Proficiency in Microsoft Office Suite, Zoom, and other collaboration tools.
• Demonstrated ability to work independently and as part of a team in fast‑paced settings.

Skills & Competencies

• Presentation Skills: Confidently deliver engaging training sessions to diverse audiences.
• Problem‑Solving: Quickly diagnose and resolve technical issues on the fly.
• Adaptability: Thrive in dynamic environments and adjust to changing customer needs.
• Time Management: Prioritize tasks effectively while traveling and managing multiple client sites.
• Customer‑First Mindset: Anticipate client concerns and proactively provide solutions.
• Team Collaboration: Work seamlessly with cross‑functional teams to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Training Specialist, you will:

• Progress to senior implementation roles, such as Lead Trainer or Implementation Manager.
• Gain exposure to product development, influencing future features based on real‑world feedback.
• Participate in ongoing professional development programs, including certifications in project management, instructional design, and automotive technology.
• Join a mentorship network that pairs you with seasoned experts across the organization.
• Benefit from a clear career ladder that rewards performance, initiative, and innovation.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, creativity, and continuous improvement. Our values include:

• Collaboration: Open communication across departments ensures that every voice is heard.
• Innovation: We encourage experimentation and celebrate bold ideas.
• Integrity: Transparency and honesty guide all our interactions.
• Work‑Life Balance: Flexible scheduling, remote work options, and generous time off help you recharge.
• Diversity & Inclusion: We actively recruit and support a workforce that reflects the communities we serve.

Compensation & Benefits

While the base salary for this role ranges from $50,000 to $52,000 annually, brighthush offers a comprehensive benefits package designed to support your well‑being and professional growth:

• Medical, dental, and vision insurance plans.
• Life insurance and a Health Savings Account (HSA).
• 401(k) retirement plan with up to 6% company match.
• Paid vacation, sick days, and eight paid holidays.
• Referral bonuses for bringing talented peers into the brighthush family.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee wellness programs, including gym memberships and mental health resources.
• Non‑smoking, smoke‑free workplace environment.

How to Apply

Ready to embark on an exciting journey that blends travel, technology, and customer success? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the brighthush team. We’re eager to learn how your skills and passion align with our mission to empower automotive dealerships nationwide.

Join brighthush Today

As a pivotal member of our Training Department, you’ll play a direct role in shaping the future of automotive retail. If you’re a self‑motivated, customer‑focused professional who loves to travel and thrive in a fast‑moving environment, we want to hear from you. Apply now and become part of a company that values innovation, collaboration, and the success of every customer.