Entry‑Level Data Entry Specialist & Customer Insight Analyst – Home Advisor Position at brighthush – Drive Customer Experience & Data Excellence

Welcome to brighthush – Where Innovation Meets Insight

At brighthush, we’re not just building products; we’re crafting experiences that transform everyday life. From smart home ecosystems that anticipate your needs to wearable tech that empowers your health journey, our portfolio is a testament to relentless curiosity and user‑centric design. As a global leader in consumer technology, we combine cutting‑edge engineering with a passion for sustainability, ensuring that every device, app, and service we deliver adds real value to millions worldwide.

We’re on the lookout for a fresh, energetic talent to join our Home Advisor team. In this role, you’ll be the bridge between our customers and the product teams, turning raw feedback into actionable insights that shape the next generation of brighthush innovations. Whether you’re a recent graduate, a career changer, or someone eager to dive into data and customer experience, this position offers a launchpad into a dynamic, growth‑oriented career.

What You’ll Do – Your Day‑to‑Day Impact

• Collect and Analyze Customer Feedback – Engage with users across phone, chat, email, and social media to capture their experiences, preferences, and pain points. Your keen listening skills will help us understand the human side of technology.
• Data Entry & Quality Assurance – Accurately record feedback into our proprietary CRM system, ensuring data integrity, consistency, and compliance with privacy standards. You’ll become the guardian of our data quality.
• Customer Support & Issue Resolution – Provide timely, empathetic assistance, escalating complex issues to the appropriate teams while maintaining a high satisfaction score. Your problem‑solving will directly influence customer loyalty.
• Cross‑Functional Collaboration – Partner with product managers, UX designers, and engineering teams to translate customer insights into actionable product enhancements. Your voice will help prioritize features that matter most.
• Continuous Learning – Participate in ongoing training modules covering new product releases, industry trends, and advanced data analytics techniques. You’ll grow alongside the technology you love.
• Process Improvement – Identify bottlenecks in data capture workflows and propose solutions that increase efficiency and accuracy. Your suggestions could streamline operations for the entire organization.

Essential Qualifications – What We Expect

• High school diploma or equivalent; college coursework in Business, Marketing, Computer Science, or a related field is a plus.
• Strong verbal and written communication skills in English; additional languages are an advantage.
• Basic computer literacy: proficiency with Microsoft Office (Word, Excel, Outlook) and familiarity with data entry tools.
• Exceptional attention to detail and a commitment to data accuracy.
• Ability to work independently and as part of a distributed team.
• Positive, customer‑centric mindset with a passion for technology.

Preferred Qualifications – Bonus Points

• Experience in a customer support or data entry role (even if informal or volunteer).
• Knowledge of CRM platforms such as Salesforce, Zendesk, or HubSpot.
• Basic understanding of data analytics concepts (e.g., Excel pivot tables, SQL fundamentals).
• Experience with remote collaboration tools (Slack, Teams, Zoom).
• Prior exposure to the consumer electronics industry.

Key Skills & Competencies – What Makes You Thrive

• Analytical Thinking – Ability to interpret qualitative feedback and identify underlying patterns.
• Technical Proficiency – Comfortable navigating multiple software applications and troubleshooting basic technical issues.
• Time Management – Prioritize tasks in a fast‑paced environment while meeting daily data entry targets.
• Adaptability – Thrive in a dynamic setting where product features and customer expectations evolve rapidly.
• Collaboration – Work effectively with cross‑functional teams, sharing insights and contributing to collective goals.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we believe that learning is a lifelong journey. As a Home Advisor, you’ll unlock a wealth of development resources:

• Structured onboarding that covers product knowledge, customer service best practices, and data management protocols.
• Access to a comprehensive learning portal featuring courses on product design, data analytics, and leadership skills.
• Mentorship from senior product managers and customer experience leaders.
• Clear career pathways: roles such as Customer Insights Analyst, Product Support Specialist, or Data Operations Lead.
• Opportunities to contribute to cross‑departmental projects that influence product roadmaps.

Work Environment & Culture – Where You Belong

Our remote‑first culture empowers you to work from anywhere while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Flexible scheduling that respects work‑life balance.
• A culture of transparency, where feedback is encouraged and celebrated.
• Inclusive hiring practices that value diverse perspectives.
• Regular wellness initiatives, including virtual fitness classes and mental health resources.

Compensation, Perks, and Benefits – We Value Your Contribution

While specific figures vary by location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with experience and market rates.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and flexible holiday scheduling.
• Employee stock purchase plan (ESPP) to share in company success.
• Exclusive discounts on brighthush products and services.
• Professional development stipend for courses, certifications, or conferences.

Why brighthush is the Place to Grow Your Career

When you join brighthush, you’re not just filling a role—you’re becoming part of a mission to make technology accessible, intuitive, and sustainable. Our teams are diverse, our projects are ambitious, and our culture is built on trust, curiosity, and a shared commitment to excellence. Whether you’re analyzing data, supporting customers, or collaborating on product design, your work will have a tangible impact on millions of users worldwide.

How to Apply – Take the First Step

Ready to bring your curiosity, enthusiasm, and analytical mindset to brighthush? Submit your resume and a brief cover letter outlining why you’re excited about this role. We’re eager to hear how you can help shape the next generation of consumer technology.