Entry‑Level Remote Automotive Customer Service Specialist – Dealer Support & Order Fulfillment Expert

About brighthush

At brighthush, we are redefining the automotive service experience by blending cutting‑edge technology with a people‑first culture. Our mission is simple: deliver extraordinary service to automotive dealerships and their customers, turning routine interactions into memorable moments. Whether you’re a seasoned professional or just starting your career, brighthush offers a platform where your skills can shine, grow, and make a real impact. We operate in a fast‑moving industry that thrives on innovation, and we’re looking for passionate individuals who want to help shape the future of automotive customer support.

Why Join brighthush?

Working with brighthush means you’ll be part of a forward‑thinking team that values humility, embraces diversity, and relentlessly pursues excellence. We empower our associates with:

• Comprehensive training that turns novices into experts in automotive order management, logistics, and customer engagement.
• A flexible, fully remote work environment that respects your life outside of work and allows you to balance personal and professional commitments.
• Competitive pay, robust benefits, and a culture that rewards hard work, innovation, and continuous improvement.
• Opportunities for career advancement, cross‑functional projects, and continuous learning that keep your career trajectory upward.

Position Overview

As a Remote Automotive Customer Service Specialist – Dealer Support & Order Fulfillment Expert, you will serve as the primary point of contact for automotive dealerships seeking support with their orders. Your role will involve handling inbound and outbound communications, troubleshooting issues, and ensuring that every dealer receives timely, accurate, and courteous service. You will be the bridge between the dealership and our internal teams, ensuring seamless order flow and exceptional customer satisfaction.

Key Responsibilities

• Deliver exceptional customer service via phone, live chat, email, and other communication channels, ensuring a positive first impression for every dealer interaction.
• Research and resolve dealer inquiries related to order status, vehicle shipments, warranty information, and any other operational questions.
• Track vehicle orders and shipments, updating dealer records in real time and notifying stakeholders of any changes or delays.
• Escalate critical or complex issues to senior team members while maintaining a positive, solution‑oriented attitude.
• Maintain accurate, up‑to‑date records in our CRM and order management systems, ensuring data integrity and compliance.
• Collaborate with cross‑functional teams (sales, logistics, technical support, and finance) to resolve dealer concerns and improve processes.
• Adhere to company policies, quality standards, and performance metrics, consistently meeting or exceeding key performance indicators.
• Participate in ongoing training and professional development sessions to stay current on industry trends and product updates.
• Act as a trusted advisor to dealers, anticipating needs and offering proactive support that enhances dealer satisfaction.
• Contribute to continuous improvement initiatives by sharing feedback and suggestions for process enhancements.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree is a plus.
• Minimum of two years of customer service experience (call center, retail, hospitality, or similar).
• Strong computer literacy: proficient typing, multitasking, and navigating multiple applications.
• Excellent verbal and written communication skills in English.
• Ability to remain calm, patient, and solution‑focused under pressure.
• High‑speed wired internet connection (cable or fiber) with a reliable Ethernet setup.
• Must be an Ohio resident and able to work during the specified hours.
• Successful completion of a pre‑employment background check and drug screening.

Preferred Qualifications

• Experience in the automotive industry or familiarity with dealership operations.
• Knowledge of vehicle order systems, shipping logistics, or warranty processes.
• Previous remote work experience and self‑management skills.
• Proficiency in additional languages (Spanish, French, etc.) is a plus.
• Experience with CRM platforms such as Salesforce, Zendesk, or HubSpot.
• Understanding of supply chain fundamentals and inventory management.

Skills & Competencies

• Problem‑solving: Ability to analyze issues, identify root causes, and propose effective solutions.
• Consultative mindset: Act as a trusted advisor to dealers, anticipating needs and offering proactive support.
• Time management: Meet deadlines and manage multiple tasks simultaneously.
• Attention to detail: Ensure accuracy in data entry, order tracking, and communication.
• Team collaboration: Work effectively with remote teammates and cross‑functional partners.
• Adaptability: Thrive in a fast‑moving environment with evolving processes and technologies.
• Customer‑centric focus: Deliver a consistently high level of service that exceeds dealer expectations.

Training & Onboarding

Our training program is designed to equip you with the knowledge and confidence you need to succeed:

• First 4 weeks: Instructor‑led sessions (8 am–5:30 pm Eastern) covering product knowledge, systems, and customer service best practices.
• Next 4 weeks: Hands‑on calls and real‑time support under the guidance of experienced mentors.
• Full attendance is required to complete the training and receive certification.
• Ongoing refresher courses and quarterly knowledge checks to keep your skills sharp.

Work Schedule & Remote Requirements

• Full‑time, Monday‑Friday (no weekends).
• Shift windows: 8 am–8 pm Eastern (7 am–7 pm Central, 6 am–6 pm Mountain, 5 am–5 pm Pacific).
• Reliable, distraction‑free workspace with a high‑speed wired internet connection.
• Computer must be physically connected to your modem/router via Ethernet cable.
• Availability to work during peak dealer hours (typically 9 am–5 pm Eastern) to ensure real‑time support.

Compensation & Benefits

We believe in rewarding hard work and dedication. While the base hourly rate starts at $13, you’ll also enjoy:

• Health, dental, and vision insurance plans.
• Paid time off and holiday schedule.
• 401(k) plan with company match.
• Flexible spending account (FSA) and life insurance.
• Short‑term and long‑term disability coverage.
• 24/7 telehealth access via Teladoc.
• Wellness programs, including tobacco cessation and chronic condition management.
• Financial planning resources and support for family, estate, and retirement planning.
• Employee referral bonuses and performance‑based incentives.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. You’ll have access to:

• Regular skill‑building workshops and certifications in customer service, logistics, and automotive technology.
• Mentorship programs pairing you with senior leaders across the organization.
• Internal job boards for cross‑departmental opportunities, including sales, operations, and product management.
• Leadership training for high‑potential associates, preparing you for future managerial roles.
• Annual performance reviews with clear career pathways and goal‑setting sessions.

Company Culture & Values

brighthush is built on a foundation of respect, collaboration, and continuous improvement. Our culture encourages:

• Open communication and feedback loops that empower every voice.
• Recognition of achievements and milestones through peer shout‑outs and quarterly awards.
• Inclusive decision‑making and diverse perspectives that drive innovation.
• Work‑life balance, with flexible scheduling and remote work that supports personal well‑being.
• Community outreach and volunteer opportunities that give back to the neighborhoods we serve.

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for individuals with disabilities throughout the hiring process.

How to Apply

Ready to join the brighthush family? Click the link below to submit your application and start your journey with us.

Apply to This Job

Contact & Support

Have questions? Reach out to our Talent Acquisition team at [email protected] or chat with a TA specialist during business hours (M‑F, 8 am–5 pm Eastern).

Compliance & Verification

brighthush utilizes E‑Verify during onboarding for all hires. For more information, visit E‑Verify Overview and . For California applicants, view our and .