Entry‑Level Technical Customer Support Specialist – CNC & Sheet‑Metal Manufacturing Expert – Remote, Career‑Accelerating Role at brighthush On‑Demand Production Platform

Welcome to brighthush – The Future of Manufacturing

brighthush is redefining how products are built in the United States. With six cutting‑edge facilities in Nevada, Kentucky, and Texas, we have created a seamless, on‑demand platform that connects engineers, fabricators, and entrepreneurs with the best in custom sheet‑metal and CNC machining services. Our mission is simple yet powerful: make high‑quality manufacturing accessible, reliable, and transparent for every project, no matter how big or small. Whether you’re prototyping a new gadget, iterating a design, or scaling a production run, brighthush delivers the speed, precision, and cost‑effectiveness you need to stay ahead of the curve.

Why brighthush is Leading the Manufacturing Revolution

The manufacturing sector is undergoing a seismic shift. Digitalization, additive manufacturing, and on‑demand production are breaking down traditional barriers, enabling entrepreneurs to bring ideas to life faster and more cost‑effectively than ever before. In this dynamic environment, the demand for skilled support professionals who can bridge the gap between technical expertise and customer experience is at an all‑time high. By joining brighthush, you’ll be part of a movement that empowers creators, accelerates innovation, and delivers tangible value to customers worldwide.

Role Overview

As an Entry‑Level Technical Customer Support Specialist, you will be the first point of contact for our customers, ensuring their experience is smooth, informed, and successful. You’ll blend technical expertise with exceptional service, acting as a bridge between our clients and the manufacturing teams that bring their ideas to life. Your work will directly influence customer satisfaction, project timelines, and the overall reputation of brighthush as a trusted manufacturing partner.

This role is ideal for individuals who are passionate about technology, enjoy problem‑solving, and thrive in a dynamic, remote setting. You will be empowered to make decisions, learn new skills, and contribute to the continuous improvement of our processes.

Key Responsibilities

• Customer Engagement: Serve as the primary point of contact for customers across chat, email, and phone, guiding them from initial inquiry through order completion.
• Technical Review: Examine customer drawings, specifications, and project requirements to recommend appropriate materials, processes, and product options.
• Quoting & Pricing: Generate accurate pricing and quotes using internal quoting systems, ensuring transparency and competitiveness.
• Manufacturability Insight: Identify manufacturability concerns early and propose alternatives that improve cost, lead time, or production outcomes.
• Proactive Communication: Maintain clear, timely communication with customers, providing updates, resolving issues, and setting realistic expectations.
• Real‑Time Technical Guidance: Offer live support over the phone, reviewing manufacturability questions and helping customers make informed decisions.
• Documentation: Record all customer interactions accurately within our internal systems to ensure seamless follow‑through and visibility across teams.
• Cross‑Functional Collaboration: Work closely with on‑site production teams to ensure customer objectives are understood and executed correctly.
• Product Knowledge: Develop deep knowledge of brighthush capabilities, materials, and processes to become a trusted advisor.
• Issue Resolution: Support internal teams by resolving technical questions or order issues that arise during production.
• Continuous Improvement: Participate in process improvement initiatives and contribute ideas that enhance customer experience and operational efficiency.

Essential Qualifications

• Minimum 1 year of experience in a manufacturing or fabrication environment.
• Proficiency in reading and interpreting technical drawings and specifications.
• Strong verbal and written communication skills in English.
• Comfortable providing live customer support via phone in a fast‑paced environment.
• Ability to explain technical manufacturing concepts clearly to customers with varying levels of experience.
• Comfortable using computer systems and learning proprietary software.
• Ability to work independently in a remote environment with minimal supervision.
• Dedicated, safe, confidential, and ergonomic home workspace.
• Ability to sit and work at a computer for extended periods.
• Proficiency with standard office equipment (computer, phone, etc.) for remote work.

Preferred Qualifications

• Experience reviewing CAD files or working with CNC or sheet‑metal processes.
• Background in customer support, e‑commerce, or retail environments.
• Familiarity with quoting systems or order management software.
• Knowledge of manufacturing standards such as ISO 9001 or AS9100.

Skills & Competencies

• Technical Acumen: Deep understanding of manufacturing processes, materials, and tooling.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Collaboration: Works seamlessly with cross‑functional teams, both remote and on‑site.
• Adaptability: Thrives in a dynamic environment where priorities can shift rapidly.
• Time Management: Manages multiple customer inquiries while meeting SLA targets.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Technical Customer Support Specialist I, you’ll have the opportunity to:

• Progress to Senior Support Specialist or Technical Account Manager roles.
• Transition into production planning, quality assurance, or engineering support.
• Participate in cross‑training programs that cover advanced CNC machining, sheet‑metal fabrication, and supply‑chain logistics.
• Earn certifications in CAD, CAM, or manufacturing standards through our tuition reimbursement program.
• Attend industry conferences, webinars, and workshops to stay ahead of emerging trends.
• Lead internal knowledge‑sharing sessions and contribute to the creation of best‑practice guides.
• Take on project management responsibilities for small‑scale initiatives.

Work Environment & Culture

Our remote, collaborative culture is built on trust, transparency, and continuous improvement. You’ll work with a distributed team that values:

• Consistent Communication: Daily stand‑ups, weekly syncs, and real‑time chat channels keep everyone aligned.
• Organized Processes: Standard operating procedures and knowledge bases ensure smooth handoffs.
• Inclusive Mindset: Diverse perspectives are celebrated, and every voice is heard.
• Work‑Life Balance: Flexible scheduling (within Pacific Time shift) and generous paid time off help you recharge.
• Professional Development: Access to online learning platforms, mentorship programs, and internal training workshops.
• Community Engagement: Participation in volunteer initiatives and industry meet‑ups.
• Health & Wellness: Remote wellness resources, mental health support, and ergonomic guidance.

Compensation & Benefits

• Hourly Rate: $26.00 – $30.00 per hour, commensurate with experience.
• Health, Vision & Dental Insurance: Comprehensive plans covering you and your family.
• 401(k) Match: Up to 4% match to help you build your future.
• Paid Time Off: Generous PTO policy plus 6 company‑paid holidays.
• Tuition Reimbursement: Support for courses, certifications, and professional development.
• Paid Parental Leave: Flexible leave options for new parents.
• Short‑Term Disability: Coverage for unexpected health events.
• Monthly Internet Stipend: $50 per month to keep your home office connected.
• Employee Discounts: Exclusive savings on brighthush products and partner services.
• Wellness Programs: Access to virtual fitness classes, meditation sessions, and health coaching.
• Recognition & Rewards: Employee of the Month, spot bonuses, and milestone celebrations.

Shift Schedule & Remote Work

This is a full‑time, remote position based on Pacific Time (PT). The required shift is Tuesday through Friday, 8:00 AM – 6:00 PM PT. We welcome applicants from all time zones, but the employee must be available to work during these hours. The remote work environment is fully supported with a dedicated home‑office stipend, ergonomic equipment, and a robust IT support system.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, or any other protected status.

How to Apply

Ready to join a company that’s redefining manufacturing? Submit your application today and become part of the brighthush team. Applications will be reviewed beginning 9/23, so we encourage you to apply early to secure your spot.