Senior Supervisor – Sales Call Customer Service & Team Leadership in a Dynamic Call Center

About brighthush

At brighthush, we’re not just a company – we’re a movement. We believe that every interaction, every call, and every solution has the power to transform lives. Our mission is to connect people to the tools, services, and support they need to thrive in a fast‑moving world. Whether it’s helping a customer troubleshoot a device, guiding them through a billing question, or simply listening to their concerns, we empower our team to deliver service that feels personal, proactive, and truly impactful.

Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence. We celebrate bold ideas, encourage continuous learning, and reward those who step up to lead. If you’re looking for a place where your voice matters, where you can grow both personally and professionally, and where you’ll be part of a community that values integrity and innovation, brighthush is the place for you.

Role Overview

As a Supervisor – Sales Call Customer Service, you will be the linchpin that keeps our call center humming. You’ll lead a high‑performing team of customer care agents, ensuring that every call is handled with empathy, efficiency, and expertise. Your leadership will directly influence customer satisfaction scores, first‑contact resolution rates, and overall team morale.

What You’ll Be Doing

• Lead, motivate, and develop a diverse team of customer service agents to consistently deliver outstanding service.
• Ensure that all resources—training, scripts, and technology—are available and up‑to‑date so that agents can resolve issues quickly and accurately.
• Monitor call volume, staffing levels, and performance metrics to maintain optimal efficiency and service quality.
• Conduct real‑time coaching and post‑call reviews, providing constructive feedback that drives continuous improvement.
• Apply company policies, procedures, and guidelines consistently, setting a high standard for professionalism and judgment.
• Collaborate with cross‑functional teams (Product, Billing, Technical Support) to resolve complex customer issues and improve processes.
• Represent brighthush in all customer interactions, embodying our brand values and ensuring a positive customer experience.

Essential Qualifications

• Bachelor’s degree or equivalent work experience (four or more years of relevant experience).
• Proven experience in a supervisory or team‑lead role within a call center or customer service environment.
• Strong understanding of customer service best practices, call center metrics, and quality assurance.
• Excellent communication, interpersonal, and coaching skills.
• Ability to thrive in a fast‑paced, dynamic environment with shifting priorities.
• Willingness to work evenings, weekends, and holidays as required.
• Residency within 75 miles of the reporting location (or ability to attend occasional in‑person meetings).

Preferred Qualifications

• Experience in a technical product or service environment (e.g., telecommunications, technology, or software).
• Prior experience leading a team in a high‑volume call center.
• Advanced knowledge of call center software (e.g., Genesys, Five9, or similar).
• Demonstrated ability to analyze data and use insights to drive process improvements.
• Certification in customer service or leadership (e.g., Certified Customer Service Professional).

Key Skills & Competencies

• Leadership & Coaching: Ability to inspire, mentor, and develop talent.
• Customer‑Centric Mindset: Passion for delivering exceptional service and resolving issues with empathy.
• Analytical Thinking: Strong problem‑solving skills and data‑driven decision making.
• Adaptability: Comfortable navigating change and managing multiple priorities.
• Communication: Clear, concise, and persuasive communication across all levels.
• Technical Proficiency: Comfortable using CRM systems, knowledge bases, and call center platforms.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Structured leadership training programs that cover coaching, performance management, and strategic thinking.
• Mentorship from senior leaders who have a track record of success in customer experience.
• Cross‑functional projects that expose you to product development, billing, and technical support.
• Opportunities to advance into roles such as Senior Manager, Director of Customer Experience, or Head of Customer Success.
• Continuous learning through webinars, workshops, and industry conferences.

Work Environment & Company Culture

Our remote‑first approach means you can work from the comfort of your home while staying connected to a vibrant, collaborative team. We schedule regular virtual huddles, team‑building activities, and in‑person training sessions to foster camaraderie and shared purpose. At brighthush, we celebrate diversity, champion inclusion, and encourage every team member to bring their authentic self to work.

Compensation & Benefits

While the base salary for this role ranges from $72,500 to $126,000 annually, your total compensation package includes:

• Competitive base salary commensurate with experience.
• Performance‑based incentives, including overtime, shift differentials, and holiday pay.
• Comprehensive health and wellness benefits: medical, dental, vision, short‑term and long‑term disability, and life insurance.
• Supplemental insurance options: AD&D, identity theft protection, pet insurance, and group home & auto insurance.
• Retirement savings plan with company match (up to 8%).
• Paid time off: 8 company‑paid holidays, 6 personal days, and up to 15 days of vacation that increase with tenure.
• Paid parental leave, adoption assistance, and tuition reimbursement.
• Employee assistance programs and wellness resources.

How to Apply

If you’re ready to lead, inspire, and elevate the customer experience at brighthush, we encourage you to apply today. Even if you don’t meet every “preferred” qualification, we value diverse backgrounds and are excited to hear how your unique experience can contribute to our mission.

Click the link below to submit your application and join a team that’s redefining customer service excellence.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Join the brighthush Team Today

At brighthush, we’re building more than a company – we’re building a community of innovators, problem‑solvers, and customer‑first thinkers. If you’re passionate about leading a team to deliver world‑class service, if you thrive in a fast‑paced environment, and if you’re ready to make a real difference in people’s lives, we want to hear from you. Apply now and help us shape the future of customer experience.