Entry‑Level Tier 1 Customer Support Specialist – Technical Help Desk & Salesforce Expert – Remote (Nashville/US) at brighthush

About brighthush

brighthush is a trailblazer in the intersection of healthcare and technology, delivering cutting‑edge workforce solutions that empower clinicians, administrators, and learners worldwide. With a portfolio that spans learning management, clinical development, credentialing, and scheduling applications, brighthush is redefining how the healthcare industry operates in the digital age. Our mission is simple yet powerful: to create brighter, more efficient futures for every professional we serve.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, purpose‑driven team that values innovation, collaboration, and continuous learning. We believe that every employee is a catalyst for change, and we provide the tools, resources, and culture to help you thrive. Whether you’re a seasoned tech enthusiast or just starting your career, brighthush offers a platform where your contributions matter and your growth is accelerated.

Key Responsibilities

• Phone & Live Chat Support: Deliver first‑line assistance to a diverse customer base, ensuring a positive experience from the first call.
• Troubleshooting & Issue Resolution: Diagnose and resolve technical problems related to Microsoft Windows, Salesforce, Microsoft Teams, and basic SQL queries.
• Documentation & Knowledge Base Management: Record detailed incident logs, update FAQs, and contribute to the evolving knowledge base to reduce repeat incidents.
• Escalation Management: Identify complex issues that require higher‑level support and coordinate seamless hand‑offs to Tier 2/3 teams.
• Process Improvement: Participate in regular retrospectives, suggest workflow enhancements, and help refine support protocols.
• Customer Advocacy: Act as the voice of the customer within the organization, providing insights that shape product and service improvements.

Essential Qualifications

• Minimum of 1 year of technical help desk or customer support experience.
• Strong working knowledge of Microsoft Windows operating systems.
• Hands‑on experience with Salesforce (admin or user level) and Microsoft Teams.
• Basic proficiency in SQL (SELECT statements, simple joins).
• Excellent verbal and written communication skills in English.
• Ability to work a flexible 8‑hour shift between 7 AM–7 PM CST, Monday‑Friday.
• High school diploma or equivalent; bachelor’s degree preferred.
• Strong problem‑solving mindset and a customer‑centric attitude.

Preferred Qualifications

• Experience with other CRM platforms (e.g., HubSpot, Zoho).
• Knowledge of healthcare IT standards such as HL7 or FHIR.
• Previous remote work experience with a distributed team.
• Certifications: Microsoft Certified: Azure Fundamentals, Salesforce Administrator, or similar.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow).

Skills & Competencies

• Technical Aptitude: Quick learner of new software, comfortable navigating multiple platforms simultaneously.
• Analytical Thinking: Ability to dissect complex issues and identify root causes efficiently.
• Time Management: Prioritize tickets, meet SLAs, and manage workload in a fast‑paced environment.
• Collaboration: Work effectively with cross‑functional teams, including product, engineering, and sales.
• Adaptability: Thrive in a constantly evolving tech landscape and adjust to new processes.
• Empathy & Communication: Provide clear, concise, and compassionate support to customers of all technical levels.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Tier 1 Specialist, you’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on emerging technologies, Salesforce updates, and industry best practices.
• Clear career pathways to Tier 2/3 support, technical account management, or product specialist roles.
• Opportunities to contribute to product roadmaps and influence the next generation of healthcare solutions.
• Annual performance reviews with actionable feedback and growth plans.

Work Environment & Culture

brighthush champions a culture of inclusivity, transparency, and continuous improvement. Our remote-first model means you can work from anywhere in the United States, with a flexible schedule that respects your personal life. We celebrate diversity, encourage open dialogue, and reward innovative thinking. Whether you’re collaborating in virtual stand‑ups or brainstorming in a virtual whiteboard, you’ll feel connected to a vibrant community that values every voice.

Compensation & Benefits

We offer a competitive salary range of USD 40,497 – 43,014 per year, commensurate with experience and performance. In addition to base pay, you’ll enjoy:

• Generous paid time off (PTO) and holiday schedule.
• 401(k) retirement plan with company match.
• Health, dental, and vision insurance options.
• Parental leave policy that supports new parents.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness program, including mental health resources.
• Annual company retreats and virtual team‑building events.

How to Apply

If you’re ready to join a forward‑thinking organization that values your expertise and invests in your growth, we’d love to hear from you. Click the link below to submit your application and take the first step toward an exciting career at brighthush.

About brighthush

brighthush is a leader in healthcare workforce solutions, providing learning, clinical development, credentialing, and scheduling applications. — Industry: Information Technology