Entry‑Level Virtual Healthcare Customer Service Representative – Remote (Virginia & North Carolina) – Join brighthush – Empower Patients with Compassionate, Tech‑Driven Support and Accelerate Your Career in Health Tech

Welcome to brighthush – Where Compassion Meets Innovation

At brighthush, we are redefining the way healthcare is delivered by blending cutting‑edge technology with a culture of empathy and continuous learning. Operating across Virginia and North Carolina, our network spans hospitals, home‑health agencies, hospice services, and health plans. We empower our patients, families, and partners to navigate the complex healthcare landscape with confidence, clarity, and care.

Why Your Career Deserves a Place at brighthush

Whether you are a recent high‑school graduate or a seasoned customer‑service professional, brighthush offers a welcoming environment that values your voice, supports your growth, and rewards your dedication. Our remote work model provides the flexibility you need while keeping you connected to the heart of our organization. We celebrate diversity, equity, and inclusion, and we are committed to fostering a culture where innovation thrives and every employee feels heard.

Position Overview

We are seeking an energetic, detail‑oriented Entry‑Level Virtual Healthcare Customer Service Representative to join our remote support team. In this role, you will serve as the first point of contact for patients, members, and partners, ensuring their inquiries are handled efficiently and with empathy. You will work a consistent 8:00 am–4:30 pm shift, providing reliable support from the comfort of your own home in Virginia or North Carolina.

Key Responsibilities

• Answer inbound telephone calls and respond to email inquiries with professionalism and accuracy.
• Resolve member and patient issues by gathering information, troubleshooting problems, and providing clear, actionable solutions.
• Schedule patient services, appointments, and follow‑up visits, ensuring all details are accurately captured in our electronic health record system.
• Maintain meticulous data entry records, updating patient information and service logs in real time.
• Collaborate with cross‑functional teams—clinical, billing, and operations—to streamline service delivery and enhance patient satisfaction.
• Adhere to all privacy regulations (HIPAA) and internal policies, safeguarding sensitive information at all times.
• Participate in ongoing training sessions and quality improvement initiatives to continuously elevate service standards.
• Document all interactions in the customer relationship management (CRM) system, ensuring data integrity and compliance.
• Assist in the development and refinement of standard operating procedures (SOPs) for customer service workflows.
• Contribute to team metrics and performance dashboards, providing insights for process improvement.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of two years of customer‑service experience, preferably in a healthcare or related environment.
• Proven data‑entry proficiency and experience with scheduling software.
• Strong verbal and written communication skills in English.
• Ability to work independently in a remote setting while maintaining high productivity.
• Must reside in Virginia or North Carolina and be available for the specified shift.
• Basic understanding of HIPAA regulations and patient confidentiality principles.
• Comfortable using multiple software platforms, including CRM, scheduling tools, and office productivity suites.

Preferred Qualifications

• Experience with electronic health record (EHR) systems such as brighthush’s proprietary EHR platform.
• Prior exposure to HIPAA compliance and patient confidentiality protocols.
• Familiarity with telehealth platforms and virtual patient engagement tools.
• Demonstrated ability to handle high call volumes while maintaining a calm, patient‑focused demeanor.
• Knowledge of healthcare billing, coding, or insurance processes.
• Experience with quality improvement projects or process mapping.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and a genuine desire to improve patient experiences.
• Problem‑Solving: Ability to analyze issues, identify root causes, and implement effective solutions quickly.
• Attention to Detail: Accuracy in data entry and scheduling to prevent errors that could impact patient care.
• Technical Proficiency: Comfortable navigating multiple software platforms, including CRM, scheduling tools, and basic office productivity suites.
• Time Management: Efficiently juggle multiple tasks, prioritize responsibilities, and meet deadlines.
• Team Collaboration: Strong interpersonal skills to work seamlessly with colleagues across departments.
• Adaptability: Ability to thrive in a fast‑changing environment and embrace new technologies and processes.
• Communication: Clear, concise, and empathetic communication with patients, members, and internal stakeholders.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As an entry‑level representative, you will have access to:

• Structured onboarding programs that cover clinical knowledge, customer‑service best practices, and compliance training.
• Mentorship from senior customer‑service leaders who will guide your professional development.
• Cross‑training opportunities in billing, clinical coordination, and operations to broaden your skill set.
• Internal career pathways that can lead to supervisory roles, quality improvement projects, or specialized healthcare support positions.
• Continuous learning resources, including online courses, webinars, and certifications in healthcare administration.
• Participation in innovation labs where you can propose and pilot new customer‑service initiatives.
• Annual performance reviews that align your goals with organizational objectives and provide actionable feedback.

Work Environment & Culture at brighthush

Our remote work model is designed to support flexibility without sacrificing connection. You’ll enjoy:

• Regular virtual team huddles and one‑on‑one check‑ins to foster collaboration.
• Access to a digital knowledge base, FAQs, and real‑time support from the help desk.
• A culture that celebrates diversity, equity, and inclusion, ensuring every employee feels valued.
• Recognition programs that reward outstanding customer service and innovation.
• Opportunities to contribute to community outreach initiatives and volunteer programs.
• Flexible scheduling options within the core shift to accommodate personal commitments.
• Monthly wellness challenges and virtual fitness classes to promote health and camaraderie.

Compensation & Benefits

We offer a competitive salary range of USD 42,952 – 64,022 per year, commensurate with experience and performance. In addition, brighthush provides a comprehensive benefits package that includes:

• 401(k) retirement plan with company matching.
• Generous paid time off (PTO) and holiday schedule.
• Tuition reimbursement for approved educational courses and certifications.
• Health, dental, and vision insurance plans.
• Flexible work arrangements and remote‑friendly policies.
• Generous parental leave for new parents.
• Employee wellness programs, including mental health resources and fitness stipends.
• Access to a 24/7 employee assistance program (EAP) for personal and professional support.
• Annual wellness stipend for gym memberships, yoga classes, or other health‑related activities.

Work‑Life Balance & Support

We understand that a healthy work‑life balance is essential for sustained performance and well‑being. brighthush offers:

• Core hours that allow you to manage personal responsibilities while staying connected to the team.
• Optional compressed workweeks for employees who prefer a longer weekend.
• Regular mental health check‑ins and access to counseling services.
• Family‑friendly policies, including flexible parental leave and childcare support.
• Annual “Wellness Week” where employees can take a paid day off to focus on self‑care.

How to Apply

If you’re ready to start a rewarding career in healthcare customer service, we encourage you to apply today. Join brighthush and become part of a team that values compassion, innovation, and professional growth.