Senior Enterprise Customer Success Manager – Digital Workplace Transformation Leader & Growth Strategist for High‑Value Enterprise Accounts at brighthush, Driving Adoption, Revenue, and Innovation

Welcome to brighthush – Where Digital Workplaces Thrive

At brighthush, we’re more than a technology provider; we’re the catalyst that propels the next wave of workplace evolution. Our cloud‑native Connected Workplace suite empowers enterprises across healthcare, finance, manufacturing, and technology to break free from legacy silos, unlock data‑driven insights, and create a secure, collaborative environment that scales with their ambitions. With AI‑powered analytics, real‑time collaboration tools, and a unified platform that adapts to any industry, brighthush is the partner of choice for organizations that demand agility, resilience, and a future‑proof foundation.

Why This Role is a Game‑Changer

Customer Success has evolved from reactive support to strategic partnership. As a Senior Enterprise Customer Success Manager at brighthush, you will be the linchpin that connects our cutting‑edge technology with the business objectives of our most strategic accounts. Your influence will shape product roadmaps, drive revenue growth, and cement brighthush as the go‑to partner for digital workplace transformation. You’ll be the trusted advisor to C‑suite executives, the champion of adoption, and the voice that translates complex technical capabilities into tangible business outcomes.

Key Responsibilities – Your Impact in Action

• Strategic Account Leadership – Own a portfolio of high‑value enterprise customers, serving as the single point of contact for all business and technical initiatives. Build deep, trust‑based relationships with C‑suite leaders, IT directors, and end‑user champions, and act as the primary advocate for their needs within brighthush.
• End‑to‑End Adoption Engine – Design, launch, and iterate adoption programs that guide customers from onboarding through advanced use cases. Leverage data, workshops, and targeted training to accelerate ROI, reduce time‑to‑value, and ensure sustained engagement.
• Health & Growth Analytics – Monitor usage metrics, churn indicators, and expansion opportunities. Apply predictive analytics to flag risks early and propose proactive mitigation strategies that keep customers thriving.
• Business & IT Co‑Creation – Partner with customers to co‑create digital transformation roadmaps that align technology investments with strategic objectives. Translate complex technical capabilities into clear, business‑centric benefits.
• Cross‑Functional Champion – Collaborate with Sales, Product, Marketing, and Support to deliver a seamless, end‑to‑end customer experience. Serve as the voice of the customer in internal forums, ensuring that feedback drives product evolution.
• Thought Leadership & Advocacy – Represent brighthush at industry events, webinars, and client workshops. Craft compelling narratives that position our solutions as the industry standard for modern workplaces.
• On‑Site Engagement & Travel – Travel 20–30% of the time to client sites, deepening relationships, gathering on‑ground insights, and reinforcing our commitment to customer success.

Essential Qualifications – What We’re Looking For

• 8+ years of experience in consultative selling, customer success, or enterprise account management within the technology sector.
• Proven track record of retaining and expanding enterprise accounts, with measurable success in driving adoption and revenue growth.
• Deep understanding of the intersection between business strategy and IT operations, with the ability to speak fluently to both audiences.
• Exceptional communication, organizational, and presentation skills—capable of delivering compelling narratives to C‑suite executives and technical teams alike.
• Hands‑on experience with brighthush, brighthush, and brighthush platforms.
• Strong analytical mindset, comfortable interpreting data to inform strategy and decision‑making.
• Ability to travel 20–30% of the time, with a flexible, results‑oriented mindset.
• Fluency in English; additional languages are a plus.

Preferred Qualifications – Extra Edge

• Experience in the healthcare, finance, or manufacturing sectors—industries where digital workplace transformation is critical.
• Background in SaaS or cloud‑based enterprise solutions, with a deep appreciation for subscription economics.
• Prior exposure to the brighthush ecosystem, including ITSM, ITOM, and ITBM modules.
• Professional certifications such as Certified Customer Success Manager (CCSM) or Salesforce Administrator.
• Demonstrated ability to lead cross‑functional initiatives, including product launches, pilot programs, and customer advocacy campaigns.

Skills & Competencies – Your Success Toolkit

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Customer‑Centric Mindset – Passion for delivering exceptional value and building long‑term partnerships.
• Data‑Driven Decision Making – Proficiency in using analytics to uncover insights and drive continuous improvement.
• Influence & Negotiation – Skilled at navigating complex stakeholder landscapes and securing buy‑in.
• Project Management – Strong organizational skills to manage multiple initiatives simultaneously.
• Adaptability – Comfortable in a fast‑paced, evolving environment, and able to pivot quickly when priorities shift.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we believe that your professional development is as important as the work you do. As a Senior Customer Success Manager, you’ll have access to:

• Structured mentorship programs with senior leaders across the organization.
• Regular training on the latest industry trends, product updates, and customer success best practices.
• Opportunities to lead high‑impact projects that shape the future of our platform.
• Clear career pathways into Director or VP roles within Customer Success, Product Management, or Enterprise Sales.
• Support for external certifications and conferences to broaden your expertise.

Work Environment & Company Culture – Where Innovation Meets Inclusion

We’re a fully remote, distributed team that values flexibility, collaboration, and transparency. Our culture is built on:

• Inclusivity & Diversity – A welcoming environment where every voice is heard.
• Innovation & Agility – Encouraging experimentation and rapid iteration to stay ahead of market demands.
• Work‑Life Balance – Flexible schedules, generous paid time off, and a focus on mental well‑being.
• Community & Impact – Engagement in volunteer initiatives and sustainability efforts that make a difference beyond the office.

Compensation & Benefits – Rewarding Your Impact

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary – USD 106,431 – 140,000 per year, commensurate with experience.
• Performance Bonus – Up to 15% of base salary based on individual and company performance.
• 401(k) Matching – 4% company match to help you plan for the future.
• Generous Paid Time Off – Unlimited vacation policy, plus paid holidays.
• Tuition Reimbursement – Up to $5,000 per year for approved courses and certifications.
• Health & Wellness – Comprehensive medical, dental, and vision plans, plus a wellness stipend.
• Parental Leave – Generous paid parental leave for new parents.
• Retirement Plan – 401(k) with company match and additional retirement savings options.
• Employee Assistance Program – 24/7 counseling and support services.

How to Apply – Join the brighthush Revolution

Ready to take the next step in your career and help shape the future of modern workplaces? Click the button below to apply and join the brighthush team.

Apply to brighthush