Executive Vice President of Operations
Role Description The Executive Vice President of Operations is a full-time remote role responsible for overseeing and optimizing day-to-day operational activities across the company. This role will lead operational planning, coordinate cross-functional initiatives, and ensure that processes support rapid product development, customer satisfaction, and scalable growth. The EVP of Operations will manage operational performance metrics, partner with leadership on P&L oversight, and drive continuous improvement in workflows, tools, and resource allocation. Key responsibilities include establishing operational standards, supporting project delivery timelines, collaborating with product and engineering teams, and ensuring that customer feedback is incorporated into service and support models. This position will also play a central role in strategic decision-making, risk management, and the development of a high-performing remote-first culture.
Qualifications
Strong Operations Management skills, with experience designing and optimizing processes in a growth-focused or startup environment. Demonstrated P&L Management capabilities, including budgeting, financial performance analysis, and alignment of operational decisions with business goals. Background in Customer Service leadership, ensuring consistent, high-quality support and customer experience across products and services. Expertise in Strategic Planning, including setting operational priorities, defining KPIs, and supporting long-term organizational roadmaps. Proficiency in Project Management, coordinating cross-functional initiatives and delivering complex projects on time and within scope. Experience in technology-driven companies, preferably in fintech, data visualization, or software product environments. Proven leadership skills managing distributed or remote teams, promoting accountability, communication, and collaboration. Bachelor’s degree in Business, Operations, Finance, Engineering, or a related field; advanced degree is a plus. Ability to use data to drive decisions, with strong analytical, problem-solving, and organizational skills. Comfort operating in an early-stage startup environment, with a hands-on approach and adaptability to evolving priorities.