Experienced Apprenticeship Tutor – Business Administration Level 3 & Customer Service Specialist Level 3 – Remote, Flexible, Career Growth at brighthush

About brighthush

At brighthush, we are redefining the future of workplace learning. Our mission is to empower the next generation of professionals by delivering high‑quality, industry‑aligned apprenticeship programmes that blend theory, practice, and real‑world experience. With a global footprint and a commitment to inclusivity, we partner with leading organisations to create pathways that unlock talent, drive business success, and foster lifelong learning.

Why Join brighthush?

As a remote‑first organisation, brighthush offers the flexibility to work from anywhere while maintaining a vibrant, collaborative culture. Our educators are at the heart of our success – they shape careers, inspire confidence, and build the skills that businesses need today. If you thrive in a dynamic environment, love coaching, and want to make a measurable impact, brighthush is the place for you.

Role Overview

We are looking for a seasoned Apprenticeship Tutor to support learners in the Business Administration Level 3 and Customer Service Specialist Level 3 programmes. In this dual‑standard role, you will design and deliver engaging virtual lessons, provide one‑to‑one coaching, assess progress, and guide apprentices from induction through to Gateway and End‑Point Assessment (EPA). Your expertise will help learners translate classroom knowledge into workplace excellence.

Key Responsibilities

• Virtual Teaching & Coaching: Deliver dynamic, interactive online lessons that cater to diverse learning styles. Adapt content to reflect real‑world business scenarios and customer interactions.
• Assessment & Feedback: Evaluate apprentices through assignments, workplace evidence, and professional discussions. Provide timely, constructive feedback and set clear development targets.
• Learner Journey Management: Guide apprentices from induction to Gateway and EPA, ensuring evidence aligns with assessment criteria and standards.
• Record Keeping: Maintain accurate e‑portfolio entries, complete monthly teaching logs, and conduct progress reviews every 10 weeks.
• Stakeholder Collaboration: Work closely with employers, workplace mentors, and internal quality assurance teams to support learner wellbeing and progress.
• Compliance & Quality: Adhere to apprenticeship funding rules, safeguarding policies, Prevent, and quality assurance standards. Contribute to standardisation, CPD, and resource development.
• Career Development: Support apprentices’ career progression and uphold high satisfaction levels among learners and employers.

Essential Experience & Qualifications

• Extensive, current occupational experience in business administration and customer service, demonstrating a deep understanding of effective workplace practice.
• Proven experience delivering and assessing Business Administration Level 3 and/or Customer Service Specialist Level 3; competence in both standards is required.
• Track record of supporting apprentices to successful Gateway and EPA completion.
• In‑depth knowledge of business administration processes, document and data management, stakeholder communication, and organisational policies.
• Strong grasp of customer needs, complex enquiries, complaints handling, and service improvement strategies.
• Teaching qualification at Level 3 or above (e.g., AET/PTLLS or equivalent).
• Recognised Level 3 assessor qualification (e.g., CAVA or equivalent).
• Experience in apprenticeships, further education, or workplace learning environments.
• Understanding of apprenticeship standards, KSBs, off‑the‑job training, Gateway, and EPA processes.
• Confidence using e‑portfolios and virtual delivery platforms.

Desirable Experience

• Experience developing or delivering training in service improvement, customer experience, administration systems, or operational processes.
• Experience with inspection and quality assurance within apprenticeship provision.
• Coaching or mentoring qualifications.

Core Skills & Competencies

• Communication: Clear, concise, and engaging verbal and written communication.
• Motivation & Inspiration: Ability to energise learners and foster a growth mindset.
• Organisation & Time Management: Efficiently manage multiple learners, deadlines, and administrative tasks.
• IT Proficiency: Comfortable with LMS, e‑portfolio systems, and virtual meeting tools.
• Collaborative mindset, flexible approach, and commitment to inclusive practice.
• Strong focus on learner wellbeing, continuous improvement, and positive outcomes.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported through:

• Structured CPD programmes covering the latest industry trends, assessment techniques, and digital teaching tools.
• Mentorship from senior educators and industry experts.
• Opportunities to lead new curriculum initiatives or develop bespoke training modules.
• Potential progression to Lead Tutor, Programme Manager, or Head of Education roles.
• Access to a global network of educators, employers, and thought leaders.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Collaborative digital workspaces for resource sharing and project management.
• Regular social events, virtual coffee breaks, and wellness initiatives.
• A culture that values transparency, innovation, and work‑life balance.

Compensation & Benefits

While specific salary or fee arrangements are negotiated individually based on experience and contract type, brighthush offers:

• Competitive remuneration aligned with industry standards.
• Flexible contract options – full‑time, part‑time, or freelance.
• Performance‑based bonuses and incentive programmes.
• Health and wellbeing benefits, including mental health support and fitness allowances.
• Generous paid time off and holiday entitlements.
• Access to a comprehensive learning and development budget.

How to Apply

Ready to shape the future of workplace learning? Submit your CV and complete the brief role‑specific screening questions through the brighthush portal. We welcome applications from candidates of all backgrounds who meet the essential criteria and share our passion for empowering learners.

Join brighthush – Where Learning Meets Impact

At brighthush, you’ll be part of a mission‑driven team that transforms careers and drives business success. If you’re an experienced tutor who thrives on coaching, assessment, and continuous improvement, we invite you to apply today and help us build the next generation of business and customer service leaders.