Experienced Bilingual Customer Service Representative – Spanish & English – Client Relations & Support Specialist

About brighthush

At brighthush, we are redefining the way talent meets opportunity. Our mission is simple: connect exceptional people with forward‑thinking companies that are shaping the future of technology, marketing, finance, education, and e‑commerce. From the bustling streets of London to the vibrant tech hubs of San Francisco, Toronto, Berlin, and Sydney, our partners span a diverse spectrum of industries, including MarTech, FinTech, EdTech, SaaS, and digital agencies. Unlike traditional staffing agencies, we place you directly into the heart of these innovative teams, ensuring you become a valued, integral member rather than a temporary resource.

Why Join brighthush?

brighthush is more than a recruitment platform – it’s a community of high‑performing professionals and cutting‑edge companies. When you become part of our network, you gain access to:

• Exclusive, high‑quality roles that match your skills and career aspirations.
• Ongoing professional development through workshops, webinars, and mentorship programs.
• A collaborative culture that celebrates diversity, creativity, and continuous learning.
• Competitive compensation packages and a comprehensive benefits suite.
• Flexible work arrangements, including remote and hybrid options.

Position Overview

We are looking for a dynamic, bilingual Customer Service Representative to become the frontline voice of our clients. In this role, you will be the primary point of contact for a diverse customer base, delivering exceptional support in both English and Spanish. Your ability to communicate clearly, solve problems efficiently, and maintain a positive customer experience will be critical to our clients’ success.

Key Responsibilities

• Multilingual Support: Handle inbound and outbound calls, emails, and chat inquiries in both English and Spanish with professionalism and empathy.
• Issue Resolution: Diagnose customer problems, provide accurate information about products or services, and resolve complaints in a timely manner.
• Data Management: Log all customer interactions meticulously in the company’s CRM, ensuring data integrity and compliance with privacy standards.
• Escalation Management: Identify complex issues, coordinate with relevant departments, and ensure a seamless hand‑off to the customer.
• Performance Excellence: Meet or exceed key performance indicators (KPIs) such as call quality, average resolution time, and customer satisfaction scores.
• Continuous Improvement: Participate in training sessions, share feedback, and contribute to process enhancements that elevate the customer experience.

Essential Qualifications

• Minimum of 1 year of customer service experience, preferably in a bilingual environment.
• Fluency in both English and Spanish (written and spoken) with excellent communication skills.
• Strong problem‑solving abilities and a customer‑centric mindset.
• Proficiency with CRM systems, ticketing platforms, and Microsoft Office Suite.
• Ability to work independently and as part of a cross‑functional team in a fast‑paced setting.
• High level of professionalism, integrity, and confidentiality.

Preferred Qualifications

• Experience in the SaaS, MarTech, FinTech, or EdTech sectors.
• Knowledge of customer support best practices and industry standards.
• Previous exposure to remote or hybrid work environments.
• Additional language skills beyond Spanish and English.
• Certification in customer service or related fields.

Skills & Competencies

• Communication: Clear, concise, and persuasive verbal and written communication in both languages.
• Empathy & Patience: Ability to understand customer emotions and respond with calm, supportive solutions.
• Technical Aptitude: Quick learner of new software, tools, and processes.
• Time Management: Efficiently juggle multiple tasks while maintaining high quality.
• Adaptability: Thrive in dynamic environments and adjust to evolving priorities.
• Team Collaboration: Work effectively with colleagues across departments and time zones.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Bilingual Customer Service Representative, you will have the chance to:

• Advance into senior support roles, such as Team Lead or Customer Success Manager.
• Transition into product management, quality assurance, or business analysis based on your interests.
• Participate in leadership training, communication workshops, and industry conferences.
• Earn certifications in customer experience, project management, or language proficiency.
• Benefit from mentorship programs that pair you with seasoned professionals in your field.

Work Environment & Culture

brighthush fosters a culture of inclusion, innovation, and collaboration. Our teams are distributed across multiple continents, yet we maintain a strong sense of community through:

• Regular virtual coffee chats and team‑building activities.
• Open communication channels and transparent decision‑making.
• Recognition programs that celebrate achievements and milestones.
• Commitment to work‑life balance, with flexible scheduling and remote work options.
• Supportive leadership that values employee well‑being and professional growth.

Compensation, Perks & Benefits

While specific figures vary by location and role, brighthush offers a competitive salary package that includes:

• Base salary commensurate with experience and market standards.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance plans.
• Paid time off, including vacation, sick leave, and public holidays.
• Retirement savings options with company matching.
• Professional development budget and tuition reimbursement.
• Wellness initiatives, such as gym memberships, mindfulness sessions, and health coaching.
• Employee referral bonuses and recognition rewards.

How to Apply

If you are a proactive, bilingual professional who thrives in a fast‑paced environment and is passionate about delivering outstanding customer experiences, we want to hear from you. Join brighthush and become part of a global network that values talent, innovation, and growth.