Remote Customer Service Advisor – Health Insurance Support – Kentucky Residents – Full-Time Early Career Opportunity

About brighthush

brighthush is a leading provider of health‑insurance customer experience solutions, helping thousands of individuals, providers, and employers navigate the complex world of benefits, eligibility, and payments. With a mission to deliver extraordinary experiences, brighthush combines cutting‑edge technology, data‑driven insights, and a culture of empathy to empower our associates and clients alike. Our remote workforce is the backbone of our success, and we’re proud to offer flexible, full‑time roles that allow you to build a rewarding career from the comfort of your own home.

Role Overview

We’re looking for a dedicated Remote Customer Service Advisor to join our Kentucky‑based team. In this full‑time, early‑career role, you will be the first point of contact for customers seeking help with health‑insurance questions, including benefits, eligibility, and payments. You’ll work in a structured contact‑center environment, handling inbound calls and emails, navigating multiple computer systems, and providing clear, accurate, and compassionate support.

Why This Role is Perfect for You

• Full‑time position with competitive hourly pay starting at $14 per hour.
• Comprehensive benefits package, including health, dental, vision, and retirement plans.
• Paid time off and a robust training program that sets you up for success.
• Access to a leadership development program and career‑growth opportunities.
• Supportive team environment with experienced coworkers ready to mentor you.

Key Responsibilities

As a Remote Customer Service Advisor, you will:

• Handle a steady volume of inbound calls and emails from customers, health‑care providers, and beneficiaries.
• Answer questions related to benefits, eligibility, payments, and quality‑of‑care concerns.
• Provide accurate information, explain policies, and guide customers through next steps.
• Document each interaction in our tracking system with clarity and precision.
• Escalate or route inquiries to the appropriate department when necessary.
• Create and send status updates or service‑recovery communications to keep customers informed.
• Maintain a courteous, personable, and professional tone throughout every interaction.
• Adhere to quality and compliance standards, including call recording and monitoring.
• Support the team by sharing best practices and contributing to continuous improvement.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of customer‑service experience (call center, retail, hospitality, or similar).
• Strong written and verbal communication skills.
• Basic math proficiency for payment‑related inquiries.
• Empathy, dependability, and the ability to remain calm under pressure.
• Excellent listening, organization, multitasking, and time‑management skills.
• Basic computer skills, including Microsoft Office and a typing speed of 30+ words per minute.
• Ability to pass a pre‑employment background check and drug screen.
• Availability during operating hours (Monday‑Friday, 8 a.m.‑9 p.m. Eastern; flexible weekend coverage from October through March).
• Reliable attendance and strict adherence to a set schedule.

Preferred Qualifications

• Experience with medical claims reimbursements or billing.
• Familiarity with health‑insurance terminology and policies.
• Understanding of health‑care procedures, certificates, riders, and benefits processing.
• Knowledge of customer‑service best practices and industry standards.

Skills & Competencies

• Customer‑centric mindset with a passion for helping people.
• Analytical thinking to evaluate situations and determine appropriate solutions.
• Adaptability to thrive in a changing environment and handle evolving processes.
• Strong interpersonal skills to build rapport with diverse customers.
• Proficiency in navigating multiple computer systems and resources simultaneously.
• Commitment to quality, accuracy, and compliance.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Service Advisor, you’ll have access to:

• Structured onboarding and ongoing training modules covering product knowledge, compliance, and soft‑skills development.
• Leadership development programs designed to prepare high‑potential associates for supervisory and managerial roles.
• Mentorship from experienced coworkers who share insights and best practices.
• Cross‑functional projects that broaden your skill set and expose you to different areas of the organization.
• Regular performance reviews and goal‑setting sessions to track progress and identify growth paths.

Work Environment & Company Culture

brighthush fosters a culture of humility, inclusivity, and continuous improvement. Even though you’ll be working from home, you’ll feel connected to a vibrant community of colleagues who celebrate successes, collaborate on challenges, and support each other’s professional journeys. Our remote work model is built on trust, accountability, and a shared commitment to delivering exceptional customer experiences.

Compensation & Perks

• Competitive hourly rate starting at $14 per hour.
• Full benefits package: medical, dental, vision, and prescription coverage.
• Paid time off (vacation, sick leave, and holidays).
• 401(k) plan with company match.
• Flexible spending account (FSA) and health savings account (HSA) options.
• Life insurance and short‑/long‑term disability coverage.
• Access to 24/7 virtual health services through Teladoc and a nurse help desk.
• Employee wellness program with rewards for annual check‑ups and health‑management resources.
• Support for tobacco cessation, chronic‑condition management, and financial planning.
• Regular team events, virtual coffee chats, and recognition programs.

Remote Work Requirements

• Must be a Kentucky resident.
• Secluded, distraction‑free workspace with high‑speed wired internet (cable or fiber).
• Computer must be physically connected to the modem/router via Ethernet cable (brighthush will provide a six‑foot cable; longer cables must be supplied by the employee).
• Reliable phone line and headset for clear communication.
• Comfortable with using multiple software applications simultaneously.

How to Apply

Ready to join the brighthush family and make a difference in people’s lives? Click the link below to submit your application and start your journey with us.

Apply to this Job

Closing Statement

At brighthush, we’re not just building a customer‑service team; we’re creating a community of compassionate, skilled professionals who thrive on helping others. If you’re a Kentucky resident with a passion for service, a strong work ethic, and a desire to grow in a supportive, remote environment, we encourage you to apply today. Join us in delivering extraordinary experiences and shaping the future of health‑insurance support.