Experienced Bilingual Customer Service Representative – Spanish & English – Remote – Customer Experience Specialist

About brighthush

brighthush is a global leader in customer experience, technology, and consulting. We empower brands to create smarter, more human interactions through data, AI, and innovative solutions. Our culture is built on curiosity, collaboration, and a relentless focus on delivering exceptional service. As a remote-first organization, we bring together a diverse community of professionals who thrive on learning, sharing, and making a real difference for customers worldwide.

Why Join brighthush?

• Be part of a high‑impact, remote team that shapes the future of customer service.
• Enjoy a flexible work schedule that supports work‑life balance.
• Receive a competitive compensation package with hourly rates ranging from $13.50 to $17.25, plus a robust benefits program.
• Benefit from continuous learning opportunities, including instructor‑led training, coaching, and a library of free courses.
• Work in an inclusive, supportive culture that values diversity, equity, and belonging.

Key Responsibilities

As a Bilingual Customer Service Representative, you will be the frontline advocate for our Spanish‑ and English‑speaking customers. Your role will involve:

• Handling inbound calls, chats, and emails from customers seeking assistance or support.
• Resolving complex or escalated issues with empathy, professionalism, and a solution‑oriented mindset.
• Conducting research to provide accurate, timely answers and ensuring customer satisfaction.
• Documenting interactions in our CRM system with clear, concise notes.
• Collaborating with cross‑functional teams (e.g., technical support, product, billing) to resolve customer concerns.
• Adhering to quality standards, performance metrics, and compliance guidelines.
• Participating in ongoing training and coaching sessions to refine skills and stay current on product updates.

Essential Qualifications

• Minimum 6 months of customer service experience in a call center or similar environment.
• High school diploma or equivalent.
• Fluent in both Spanish and English, with excellent written and verbal communication skills in each language.
• Proficient computer skills and comfortable navigating multiple applications simultaneously.
• Reliable high‑speed internet connection (minimum 15 Mbps) and a quiet workspace.
• Strong problem‑solving abilities and a customer‑centric mindset.

Preferred Qualifications

• Experience in a remote or virtual customer support role.
• Knowledge of CRM platforms (e.g., Salesforce, Zendesk) and ticketing systems.
• Prior exposure to the technology or consulting industry.
• Additional language proficiency beyond Spanish and English.
• Demonstrated ability to work independently while maintaining high productivity.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication in both Spanish and English.
• Technical Aptitude: Quick learner of new software and tools.
• Time Management: Ability to prioritize tasks and meet deadlines in a fast‑paced environment.
• Adaptability: Comfortable with change and able to handle multiple priorities.
• Team Collaboration: Willingness to share knowledge and support teammates.
• Customer Focus: Passion for delivering outstanding service and building lasting relationships.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from day one. Your journey with us will include:

• Structured onboarding with instructor‑led online sessions, live coaching, and peer mentorship.
• Access to thousands of free courses covering product knowledge, soft skills, and leadership development.
• Regular performance reviews and personalized development plans.
• Clear career pathways to roles such as Senior Customer Advocate, Team Lead, or Manager.
• Opportunities to work on cross‑functional projects and gain exposure to new technologies.

Work Environment & Culture

brighthush fosters a culture of inclusion, curiosity, and continuous improvement. Our remote team enjoys:

• Flexible work hours that accommodate different time zones and personal commitments.
• Regular virtual team gatherings, knowledge‑sharing sessions, and social events.
• A supportive leadership team that values transparency, feedback, and open communication.
• Commitment to mental and physical well‑being through wellness programs, health incentives, and paid time off.
• Community‑building initiatives that encourage giving back and social impact.

Compensation & Benefits

We offer a competitive hourly rate ranging from $13.50 to $17.25, depending on experience and location. In addition, you will receive:

• Paid time off (PTO) that accrues based on tenure.
• Health, dental, and vision insurance options.
• Tuition reimbursement for approved courses and certifications.
• Wellness incentives, including gym memberships and mental health resources.
• Employee assistance programs and 401(k) matching.

Geographic Eligibility

Our Remote CX team is open to candidates in 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, IL, MT, or outside the United States. Residents of Colorado, Massachusetts, Maryland, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, D.C. will be considered only based on special business need.

How to Apply

Ready to bring your bilingual expertise and passion for customer service to brighthush? Click the link below to submit your application and join a team that values your voice, your growth, and your impact.

Apply to this role

Join brighthush Today!

At brighthush, we’re redefining what it means to deliver exceptional customer experiences. If you’re a bilingual professional who thrives on solving problems, building relationships, and growing with a forward‑thinking organization, we want to hear from you. Apply now and start your journey with a company that puts humanity at the heart of every interaction.