Experienced Bilingual Customer Service Representative – Spanish & English – Remote Health Insurance Support Specialist

About brighthush

brighthush is a trailblazer in the health‑insurance landscape, built from the ground up on a full‑stack technology platform and a relentless commitment to member experience. Founded in 2012, brighthush set out to create the kind of health‑insurance company that would feel like a trusted family doctor—transparent, responsive, and deeply personalized. Today, brighthush serves millions of members across the United States, leveraging data, AI, and a culture of continuous improvement to deliver care that is as seamless as it is innovative.

Why Join brighthush?

At brighthush, we believe that the best solutions come from diverse perspectives. Our team is a mosaic of backgrounds, skills, and cultures, all united by a single mission: to transform the health‑care experience. As a Bilingual Customer Service Representative, you will be at the frontline of that transformation, ensuring that every member, provider, and partner feels heard, respected, and supported. If you thrive in a fast‑paced, data‑driven environment and want to make a tangible impact on people’s lives, brighthush is the place for you.

Role Overview

This is a remote, volume‑driven position based in Florida. You will report directly to the Concierge Operations Manager and play a pivotal role in the Member and Provider Services team. Your day‑to‑day responsibilities will blend customer interaction with back‑office production tasks, all governed by standard operating procedures that keep our operations efficient and compliant.

Key Responsibilities

• Process Mastery: Quickly develop a deep understanding of brighthush’s processes, tools, and business model to provide accurate, timely support.
• Multi‑Channel Engagement: Interact with members, brokers, providers, and vendors via phone, email, chat, and other digital channels, tailoring communication to each stakeholder’s needs.
• Caseload Management: Own an assigned caseload, ensuring high productivity while maintaining exceptional service quality and adherence to turnaround times.
• Relationship Building: Foster collaborative relationships with internal partners and external stakeholders to streamline issue resolution.
• Issue Identification & Escalation: Proactively spot bottlenecks or recurring problems, document them, and work with leadership to implement solutions.
• Data Integrity: Accurately capture, update, and verify member and provider information in our systems, ensuring compliance with data protection standards.
• Process Improvement: Participate in cross‑functional projects aimed at enhancing workflow efficiency, customer satisfaction, and compliance.
• Regulatory Compliance: Adhere to all operational, regulatory, and privacy standards related to member Personal Health Information (PHI) and other applicable laws.
• Continuous Learning: Stay current on industry trends, product updates, and regulatory changes to provide informed, up‑to‑date support.
• Other Duties: Perform additional tasks as assigned by management to support team goals and organizational initiatives.

Essential Qualifications

• Fluency in Spanish and English, with full professional proficiency in reading, writing, and speaking.
• Minimum of 1 year in a high‑volume, customer‑focused environment.
• At least 6 months of experience in the healthcare or insurance sector.
• High school diploma or GED.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a distributed team.

Preferred Qualifications

• Quantitative or analytical aptitude, with a knack for problem‑solving and data interpretation.
• Experience entering and manipulating data in spreadsheets or database systems.
• Advanced proficiency in Google Workspace or Microsoft Office (Excel, Word, PowerPoint).
• Prior exposure to health‑insurance terminology and processes.
• Experience with CRM or ticketing systems.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Attention to Detail: Precision in data entry, documentation, and compliance tracking.
• Time Management: Ability to juggle multiple tasks, prioritize effectively, and meet deadlines.
• Adaptability: Comfortable navigating rapid changes in processes, technology, and customer expectations.
• Team Collaboration: Willingness to share insights, support peers, and contribute to a positive remote culture.
• Technical Proficiency: Comfortable using web‑based tools, knowledge bases, and communication platforms.

Career Growth & Learning Opportunities

brighthush is committed to your professional development. As a Bilingual Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs.
• Regular training on new products, regulatory updates, and technology tools.
• Clear career pathways to roles such as Senior Support Specialist, Team Lead, or Operations Analyst.
• Cross‑functional projects that expose you to different business units and broaden your skill set.
• Access to industry conferences, webinars, and certifications at no cost.

Work Environment & Culture

brighthush champions a culture of authenticity, inclusion, and continuous improvement. Our remote workforce thrives on:

• Transparent communication through weekly town halls and real‑time collaboration tools.
• Flexible scheduling that respects work‑life balance while meeting business needs.
• Regular virtual team‑building events, hackathons, and wellness challenges.
• A commitment to psychological safety, where every voice is heard and valued.
• Recognition programs that celebrate both individual and team achievements.

Compensation & Benefits

The base hourly rate for this role ranges from $20.00 to $21.00, with an additional $1.00 per hour available upon successful completion of the bilingual assessment. In addition to competitive pay, you will receive:

• Monthly vacation accrual of 15 days per year.
• Health, dental, and vision insurance plans.
• Paid holidays, sick leave, and parental leave.
• 401(k) plan with company match.
• Life and disability insurance.
• Paid wellness time and reimbursements for fitness, mental‑health, and professional development.
• Access to a generous employee assistance program.

How to Apply

If you are ready to bring your bilingual expertise, customer‑service passion, and analytical mindset to a company that is reshaping health insurance, we want to hear from you. Click the link below to submit your application and join the brighthush family.