Experienced Bilingual Customer Support Executive – Spanish & English – Remote – Champion Client Success & Drive Innovation at brighthush

About brighthush

brighthush is a trailblazing HRTech pioneer that is redefining the way businesses hire. Our mission is simple yet powerful: make recruitment simple, efficient, and enjoyable for every organization, from startups to Fortune 500 giants. Leveraging cutting‑edge AI and machine learning, we deliver talent‑acquisition solutions that accelerate hiring cycles, reduce cost‑per‑hire, and unlock hidden talent pools. With a presence in more than 135 countries and a customer base that spans every industry, brighthush is celebrated as a top recruiting platform by industry leaders and award bodies alike.

At brighthush, culture is not just a buzzword—it’s the engine that drives our innovation. Curiosity fuels our product roadmap, collaboration sparks breakthrough ideas, and a relentless pursuit of excellence ensures that every client interaction is a step toward a better hiring future. Whether you’re a seasoned professional or an ambitious newcomer, brighthush offers a dynamic, inclusive environment where your ideas can shape the next generation of talent‑acquisition technology.

Position Overview

We are looking for a highly motivated, bilingual Customer Support Executive to join our fully remote team. In this role, you will be the primary point of contact for our Spanish‑ and English‑speaking clients, ensuring they receive timely, accurate, and empathetic support. You will collaborate closely with Sales, Product, and Engineering to resolve issues, gather feedback, and help customers unlock the full potential of the brighthush platform.

As a key member of our support organization, you will play a pivotal role in shaping the customer experience, driving product improvements, and fostering long‑term relationships that translate into customer loyalty and advocacy.

Key Responsibilities

• Client Interaction: Respond to customer inquiries via chat, email, and phone with professionalism and a customer‑first mindset. Provide clear, concise updates on issue status and resolution timelines.
• Issue Ownership: Take full ownership of support tickets from initial report to final resolution. Coordinate cross‑functional teams to address technical and non‑technical concerns.
• Escalation Management: Work closely with Product and Engineering to prioritize and resolve escalated issues. Deliver detailed, actionable feedback to product teams to drive continuous improvement.
• Documentation: Log and track all support requests in our CRM and ticketing system. Maintain accurate, detailed records of problems, solutions, and customer interactions.
• Feedback Loop: Act as a liaison between customers and product teams, capturing insights on usability, feature requests, and potential enhancements.
• After‑Hours Support: Provide on‑call or live chat support during after‑hours periods as needed, ensuring 24/7 coverage for our global clientele.
• Continuous Improvement: Identify recurring pain points and propose process or product changes to reduce support volume and improve customer satisfaction.
• Leadership & Collaboration: Demonstrate leadership in both independent and team settings. Mentor junior support staff and contribute to a culture of knowledge sharing.
• Additional Duties: Perform any other tasks assigned by the CEO or Management to support business objectives.

Essential Qualifications

• Minimum of 2 years of proven customer support experience in a B2B SaaS environment.
• Fluent in both Spanish and English, with exceptional written and verbal communication skills in both languages.
• Strong technical aptitude: familiarity with Windows, macOS, web applications, APIs, and basic troubleshooting of bugs, XML feeds, and simple scripts.
• Experience with ticketing platforms such as Jira, ServiceNow, Zendesk, or similar.
• Demonstrated ability to work independently and collaboratively in a fast‑paced, cross‑functional team.
• High energy, integrity, self‑motivation, and a proactive, positive attitude.
• Track record of success in a B2B sales or support environment.
• Degree in Computer Science, Information Technology, or a related field is a plus.
• Relevant certifications (e.g., ITIL, AWS) are an advantage.

Preferred Qualifications

• Experience in the HRTech or recruiting industry.
• Knowledge of AI‑powered recruitment tools and workflows.
• Previous exposure to international customer bases and multicultural teams.
• Experience with data analytics or reporting tools to track support metrics.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Problem‑Solving: Ability to diagnose complex issues quickly and propose effective solutions.
• Communication: Clear, concise, and empathetic communication across all channels.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting technical problems.
• Time Management: Efficiently prioritize tasks and manage multiple tickets simultaneously.
• Collaboration: Work seamlessly with Sales, Product, and Engineering to achieve shared goals.
• Adaptability: Thrive in a dynamic, evolving environment and embrace change.
• Data‑Driven: Use metrics and analytics to drive continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth is our success. As a Customer Support Executive, you will:

• Gain exposure to the full product lifecycle, from onboarding to advanced feature adoption.
• Collaborate with senior leaders, gaining insights into product strategy, sales tactics, and engineering roadmaps.
• Participate in cross‑functional projects that influence product development and customer experience.
• Access continuous learning resources, including workshops, certifications, and mentorship programs.
• Progress into specialized roles such as Customer Success Manager, Product Advocate, or Technical Support Lead.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, autonomy, and work‑life balance. Our culture is defined by:

• Inclusivity: A diverse, global team that celebrates different perspectives and backgrounds.
• Innovation: A collaborative environment where ideas are encouraged, tested, and implemented.
• Transparency: Open communication channels and regular company‑wide updates.
• Well‑being: Flexible schedules, mental health resources, and a supportive community.
• Recognition: Regular shout‑outs, performance bonuses, and career development opportunities.

Compensation, Perks & Benefits

While specific figures vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for bilingual support roles.
• Performance‑based bonuses tied to customer satisfaction and support metrics.
• Health, dental, and vision insurance for you and your dependents.
• Unlimited paid time off and flexible working hours.
• Professional development stipend and access to industry conferences.
• Equity options to share in the company’s long‑term success.
• Regular team virtual events, hackathons, and wellness challenges.

How to Apply

If you are passionate about delivering world‑class customer support, thrive in a fast‑paced SaaS environment, and want to help shape the future of recruitment technology, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Join us and be part of a mission‑driven team that is transforming the hiring experience for businesses worldwide.

Ready to elevate client success and innovate with brighthush? Apply Now

Apply for this job: