Experienced Australian Customer Service Representative – Voice & Digital Support – 100% Remote, Flexible Hours – Join brighthush

About brighthush

At brighthush, we’re redefining the way people connect with brands. Our mission is to empower businesses worldwide with world‑class customer experience solutions that blend human empathy with cutting‑edge technology. From AI‑driven chatbots to omnichannel support platforms, brighthush delivers seamless, personalized interactions that keep customers coming back.

We’re a fast‑growing, fully remote team that values creativity, collaboration, and continuous learning. Whether you’re a seasoned support professional or a fresh talent eager to make an impact, brighthush offers a dynamic environment where your voice matters and your career can flourish.

Why Join brighthush?

• 100% Remote Work – Work from anywhere in Australia (or the world) with a flexible schedule that respects your life outside of work.
• Competitive Compensation – Earn a market‑competitive salary paid fortnightly through international payment platforms like Wise.
• Work‑Life Balance – Enjoy Australian business hours with no night shifts or weekend coverage.
• Career Growth – Access to mentorship, professional development courses, and clear promotion pathways.
• Inclusive Culture – A supportive, diverse community that celebrates individuality and encourages innovation.
• Technology & Tools – State‑of‑the‑art CRM, ticketing systems, and collaboration tools to help you deliver top‑tier service.

Key Responsibilities

As a Customer Service Representative at brighthush, you’ll be the frontline advocate for our clients’ customers. Your day‑to‑day tasks will include:

• Responding to inquiries across multiple channels—phone, email, live chat, and social media—while maintaining a consistent brand voice.
• Assisting customers with product, service, billing, account, and order‑related issues, ensuring a smooth and satisfying experience.
• Diagnosing and resolving problems efficiently, using empathy and professionalism to de‑escalate tense situations.
• Accurately documenting every interaction in our CRM or ticketing system, ensuring data integrity and compliance with privacy regulations.
• Processing customer requests, transactions, and account updates with precision.
• Escalating complex or unresolved issues to the appropriate specialist teams, following established escalation protocols.
• Meeting or exceeding service quality, productivity, and customer satisfaction targets set by brighthush.
• Adhering to company policies, procedures, and data privacy standards at all times.
• Collaborating with cross‑functional teams—product, engineering, billing—to resolve issues and improve service delivery.

Essential Qualifications

We’re looking for candidates who bring the following:

• Minimum of 2 years of customer service experience in a similar role, preferably in a fast‑paced environment.
• Excellent English communication skills—both verbal and written—capable of handling complex customer conversations with clarity and empathy.
• Strong problem‑solving and conflict‑resolution abilities, with a proven track record of turning challenging situations into positive outcomes.
• Proficiency in using computers and navigating multiple applications simultaneously (e.g., CRM, email, chat, and knowledge bases).
• Experience with CRM or ticketing systems (e.g., Zendesk, Freshdesk, Salesforce) is highly desirable.
• Ability to maintain accuracy and professionalism while working in a high‑volume, fast‑paced environment.

Preferred Qualifications

While not mandatory, the following will set you apart:

• Experience in the technology or e‑commerce sectors, where rapid product updates and complex billing scenarios are common.
• Knowledge of data privacy regulations (GDPR, Australian Privacy Principles) and best practices for handling sensitive information.
• Multilingual capabilities—especially in Australian Indigenous languages or other widely spoken languages in Australia.
• Previous remote work experience, demonstrating self‑discipline and strong time‑management skills.

Technical Requirements

• Personal, fully‑functional laptop or desktop with a backup device.
• Noise‑cancelling headset for clear communication during calls and meetings.
• Reliable backup internet connection with a minimum speed of 100 Mbps.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Customer‑Centric Mindset – A genuine passion for helping people and a commitment to delivering outstanding service.
• Communication Excellence – Clear, concise, and engaging communication across all channels.
• Analytical Thinking – Ability to diagnose issues quickly and propose effective solutions.
• Adaptability – Thrive in a constantly evolving environment, embracing new tools and processes.
• Team Collaboration – Work seamlessly with colleagues across departments to achieve shared goals.
• Time Management – Prioritize tasks efficiently while meeting deadlines and performance metrics.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer psychology, and advanced support techniques.
• Mentorship from senior support leaders who will guide your professional development.
• Clear promotion pathways to roles such as Senior Support Specialist, Team Lead, or Customer Success Manager.
• Cross‑functional projects that allow you to gain exposure to product development, marketing, and data analytics.
• Annual learning stipend to attend conferences, workshops, or pursue certifications relevant to your career path.

Work Environment & Culture at brighthush

Our culture is built on trust, transparency, and a shared commitment to excellence. You’ll experience:

• A fully remote setup that respects your personal life while fostering a strong sense of community through virtual team events, hackathons, and informal coffee chats.
• Open communication channels—Slack, Teams, and weekly all‑hands meetings—ensuring everyone stays informed and engaged.
• A culture of continuous improvement, where feedback is encouraged and ideas are welcomed.
• Recognition programs that celebrate achievements, whether it’s hitting a service metric or innovating a new support workflow.

Compensation & Benefits

While specific figures vary based on experience and role, brighthush offers:

• Competitive base salary paid fortnightly via international payment platforms such as Wise.
• Performance‑based bonuses tied to customer satisfaction scores and productivity metrics.
• Health and wellness benefits, including a flexible health allowance and mental health resources.
• Generous paid time off policy, with additional days for personal or professional development.
• Access to a digital benefits platform that includes discounts on tech gadgets, fitness memberships, and more.

How to Apply

If you’re ready to bring your customer service expertise to a forward‑thinking, fully remote team, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to this role at brighthush

Join brighthush Today

At brighthush, we’re not just building a support team—we’re creating a community of passionate, customer‑centric professionals who shape the future of service. If you thrive in a fast‑paced, remote environment and are eager to make a real impact, this is the place for you. Apply now and start your journey with brighthush, where your skills are valued, your growth is accelerated, and your work truly matters.