Experienced Bilingual Spanish Customer Service Representative – Insurance Call Center Specialist at brighthush (Remote, Texas)

About brighthush

brighthush is a leading provider of insurance and member‑centric services, operating across the United States with a reputation for excellence that dates back to the early 1900s. Our mission is simple yet powerful: to deliver legendary, lifetime service to our members while empowering our employees to grow, learn, and thrive in a culture that celebrates diversity, innovation, and a relentless commitment to quality. As a remote‑first organization, we harness cutting‑edge technology to connect our team members with customers wherever they are, ensuring that every interaction is seamless, personalized, and impactful.

Why Join brighthush?

• Impactful Work: Every call you handle directly supports our members’ peace of mind, helping them navigate insurance solutions that protect their families, homes, and businesses.
• Remote Flexibility: Work from the comfort of your home with a fully virtual training program and a flexible schedule that respects your life outside of work.
• Career Growth: brighthush invests in your professional development through continuous coaching, skill‑building workshops, and clear advancement pathways.
• Competitive Compensation & Benefits: Earn a starting wage of $24.00–$26.00 per hour, complemented by a comprehensive benefits package that includes health, dental, vision, 401(k) with company match, tuition assistance, and more.
• Diverse & Inclusive Culture: We celebrate the unique perspectives of every team member, fostering an environment where collaboration, creativity, and mutual respect thrive.

Key Responsibilities

As a Bilingual Spanish Customer Service Representative, you will be the frontline advocate for our members, providing exceptional service in both English and Spanish. Your day‑to‑day tasks will include:

• Answering inbound calls from members seeking assistance with insurance policies, claims, and account inquiries.
• Delivering personalized, proactive solutions and recommending valuable products and services that align with members’ needs.
• Using strong communication skills—both verbal and written—to build rapport, resolve issues, and ensure member satisfaction.
• Thinking quickly and critically to troubleshoot problems in a fast‑paced, evolving environment.
• Navigating multiple systems and tools simultaneously while actively listening and multitasking.
• Maintaining a positive, can‑do attitude and upholding confidentiality and data security standards.
• Participating in ongoing coaching, training, and performance reviews to continually enhance your skill set.
• Adhering to remote work requirements, including a dedicated quiet workspace, reliable high‑speed internet, and a company‑provided computer.

Essential Qualifications

• Minimum of 1 year of customer service experience, preferably in a call center environment.
• Fluency in both English and Spanish (written and spoken) with a proven ability to communicate effectively across cultures.
• Excellent written, verbal, and listening skills, with a strong command of customer‑centric language.
• Proficiency in navigating computer systems in real time, including CRM platforms, knowledge bases, and multi‑tab workflows.
• High school diploma or GED; additional certifications or coursework in customer service, insurance, or related fields is a plus.
• Ability to pass a standard background check and drug screening.
• Residency in the State of Texas.
• Strong time‑management skills and the ability to maintain regular attendance in virtual team meetings and training sessions.

Preferred Qualifications

• Recent call center experience, especially within the insurance or financial services industry.
• Experience with remote work tools such as Zoom, Teams, or Slack.
• Knowledge of insurance products, claims processes, or member‑service best practices.
• Demonstrated ability to adapt to change and thrive in a dynamic, fast‑paced environment.

Skills & Competencies

• Customer‑first mindset with a passion for problem solving.
• Strong multitasking and organizational abilities.
• Resilience and composure under pressure.
• Team collaboration and a willingness to share knowledge.
• Continuous learning orientation and a growth mindset.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve as you grow. We offer:

• Structured onboarding and a 4‑month virtual training program that equips you with the tools and confidence to excel.
• Regular coaching sessions and performance feedback to help you refine your skills.
• Clear career pathways from Customer Service Representative to Team Lead, Supervisor, and beyond.
• Access to internal learning platforms, webinars, and workshops covering advanced customer service techniques, insurance product knowledge, and leadership development.
• Tuition assistance for courses that align with your career goals.

Work Environment & Company Culture

brighthush is proud of its remote‑first culture, which allows you to work from anywhere in Texas while staying connected to a vibrant, supportive community. Our culture is built on:

• Transparency and open communication across all levels.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.
• Recognition programs that celebrate achievements and milestones.
• Community engagement initiatives, including volunteer days and Apply for this job