Experienced Bilingual Spanish Customer Service Representative – Remote, Temporary, Medicaid & SNAP Eligibility Specialist

About brighthush and the Opportunity

At brighthush, we believe that access to essential services should be simple, compassionate, and reliable. Our mission is to empower individuals and families across Virginia by connecting them with vital social programs such as Medicaid, the Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF). As a leading provider of public service solutions, we are committed to delivering high‑quality, data‑driven support that improves lives and strengthens communities.

We are currently seeking a Remote Bilingual Spanish Customer Service Representative to join our dedicated team on a temporary, full‑time basis. In this role, you will be the first point of contact for residents navigating complex eligibility questions, ensuring they receive accurate, timely, and empathetic assistance. If you are passionate about helping others, thrive in a fast‑paced environment, and possess strong bilingual communication skills, we invite you to become part of the brighthush family.

Key Responsibilities

• Client Interaction: Serve as the primary liaison for callers and digital contacts, providing clear, objective guidance on eligibility criteria, application procedures, and policy nuances.
• Eligibility Assessment: Review and verify income, identity, and other documentation to determine eligibility for Medicaid, SNAP, and TANF programs.
• Process Management: Accurately document all interactions, update client records across multiple systems, and ensure seamless workflow from intake to resolution.
• Policy Integration: Stay current with evolving state regulations, policy updates, and procedural changes, integrating new knowledge into daily client interactions.
• Escalation Handling: Identify and appropriately route complex or sensitive cases to senior staff or specialized teams, maintaining high service standards.
• Quality Assurance: Adhere to confidentiality protocols, data integrity standards, and quality metrics to support continuous improvement initiatives.
• Team Collaboration: Participate in regular team meetings, training sessions, and knowledge‑sharing forums to enhance collective expertise.

Essential Qualifications

• High school diploma or GED required; equivalent combination of education and experience accepted.
• Minimum of 1 year of professional experience in a customer service or call‑center environment.
• Fluency in both English and Spanish (written and spoken).
• Strong computer literacy, including proficiency with Microsoft Office, CRM platforms, and call‑center software.
• Excellent verbal and written communication skills, with a demonstrated ability to convey complex information in a clear, concise manner.
• High level of empathy and patience, especially when interacting with individuals in vulnerable situations.
• Ability to work independently in a remote setting, maintaining focus and productivity.
• Reliable high‑speed internet connection and a dedicated, quiet workspace.
• Mandatory participation in live, instructor‑led training sessions via video; a working webcam is required.

Preferred Qualifications

• Experience in a high‑volume call center or customer support role.
• Familiarity with Medicaid, SNAP, TANF, or other government‑funded healthcare and assistance programs.
• Knowledge of data privacy regulations (e.g., HIPAA, FERPA) and best practices for handling sensitive information.
• Previous experience working with multi‑system workflows and data entry accuracy.
• Demonstrated ability to meet or exceed performance metrics in a remote environment.

Skills & Competencies

• Communication: Clear articulation of policies, active listening, and the ability to tailor explanations to diverse audiences.
• Problem‑Solving: Analytical thinking to assess eligibility and resolve client concerns efficiently.
• Technical Proficiency: Comfortable navigating multiple software platforms, troubleshooting basic technical issues, and learning new tools quickly.
• Time Management: Prioritizing tasks, managing call volume, and meeting daily performance targets.
• Adaptability: Flexibility to adjust to changing policies, technology updates, and evolving client needs.
• Team Orientation: Collaboration with colleagues, sharing best practices, and contributing to a positive work environment.

Career Growth & Learning Opportunities

While this position is temporary, brighthush offers a wealth of professional development resources that can accelerate your career trajectory:

• Access to online learning platforms covering topics such as public policy, customer experience, and data analytics.
• Participation in workshops and webinars led by industry experts.
• Opportunities to transition into permanent roles within brighthush, including senior support specialist, training coordinator, or program analyst positions.
• Mentorship programs pairing new hires with seasoned professionals to guide skill development and career planning.

Work Environment & Company Culture

At brighthush, we cultivate a culture of respect, inclusion, and continuous improvement. Our remote workforce enjoys:

• Flexible scheduling options to support work‑life balance.
• A collaborative virtual community with regular team check‑ins, social events, and recognition programs.
• Transparent communication from leadership, ensuring every employee feels heard and valued.
• Commitment to diversity, equity, and inclusion, reflected in our hiring practices, training, and workplace policies.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $18.46 per hour, commensurate with experience and performance. In addition to base pay, you will receive:

• Comprehensive Insurance Coverage: Medical, dental, vision, prescription, and partially funded Health Savings Account (HSA).
• Life insurance and discounts on auto, home, renter’s, and pet insurance.
• 401(k) retirement savings plan with company matching.
• Paid time off (PTO), holidays, and sick leave.
• Access to the Employee Assistance Program (EAP) for physical, emotional, and financial wellness.
• Recognition platform to celebrate outstanding contributions.
• Tuition reimbursement for approved educational courses.
• Exclusive employee discounts on a range of products and services.
• Wellness resources, including fitness challenges, mindfulness sessions, and health coaching.

How to Apply

If you are ready to make a meaningful impact in the lives of Virginia residents and thrive in a dynamic, remote environment, we encourage you to apply today. Submit your resume and a brief cover letter outlining your experience and why you are the ideal candidate for this role.

Join brighthush and become part of a mission‑driven team that values compassion, excellence, and continuous growth. Together, we can transform the way essential services are delivered and create lasting positive change.