Experienced Healthcare Virtual Assistant – Behavioral Health & Mental Health Practice Support Specialist

About brighthush

At brighthush, we are redefining the way behavioral health professionals connect with their patients. Our mission is to empower U.S.-based mental health, psychiatry, and therapy practices with cutting‑edge virtual support that streamlines operations, enhances patient experience, and frees clinicians to focus on what they do best: healing.

With a growing portfolio of modern SaaS platforms and a reputation for reliability, brighthush has become the go‑to partner for practices seeking scalable, remote administrative solutions. Whether you’re a solo therapist, a multi‑disciplinary clinic, or a large behavioral health network, our virtual assistants bring the same level of professionalism, confidentiality, and efficiency to every client.

Why Join brighthush?

We’re not just offering a job; we’re offering a career path. As a remote Healthcare Virtual Assistant, you’ll:

• Work with a stable, long‑term U.S. client base—no gig‑style churn.
• Gain hands‑on experience with industry‑leading EHR and practice‑management systems.
• Build a résumé that showcases verified U.S. client experience.
• Enjoy a supportive, collaborative culture that values growth, recognition, and work‑life balance.

Key Responsibilities

In this role, you’ll be the backbone of our client practices, ensuring smooth day‑to‑day operations. Your responsibilities will include, but are not limited to:

• Front Desk & Patient Coordination – Answer inbound calls, schedule and reschedule appointments, manage patient inquiries, coordinate intake, and conduct follow‑ups.
• Insurance Verification & Prior Authorizations – Verify patient insurance eligibility, submit prior authorization requests, and follow up on pending approvals.
• Medical Billing & Claims Management – Submit insurance claims, monitor claim status, follow up on unpaid or denied claims, and assist with accounts receivable.
• Documentation & Records Management – Maintain accurate patient records, support clinical documentation, assist with medical scribing, and manage electronic health records.
• Patient Outreach & Re‑engagement – Contact former or prospective patients, support patient re‑engagement initiatives, and assist with appointment setting and follow‑up.
• Workflow Optimization – Identify bottlenecks, propose process improvements, and help implement best practices across client practices.

Essential Qualifications

We’re looking for professionals who bring both skill and passion to the table:

• Hands‑on experience in healthcare, specifically behavioral health, mental health, psychiatry, or a related medical setting.
• Proficiency with EHR and practice‑management systems such as SimplePractice, ICANotes, TherapyNotes, Tebra, or equivalent platforms.
• Experience using insurance portals, phone systems, and other healthcare administrative tools.
• Strong written and spoken English with a warm, professional communication style for patient‑facing roles.
• Excellent attention to detail, organizational skills, and the ability to follow established workflows.
• Ability to handle confidential patient information responsibly and adhere to privacy regulations (HIPAA).
• Reliable, self‑motivated, and comfortable working independently in a remote environment.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Prior experience with billing and claims processing in a behavioral health setting.
• Familiarity with telehealth platforms and virtual care workflows.
• Knowledge of U.S. insurance carriers and reimbursement models.
• Experience in a supervisory or team‑lead capacity.

Skills & Competencies

Success at brighthush requires a blend of technical proficiency and soft skills:

• Technical Proficiency – Comfortable navigating multiple EHRs, practice‑management software, and insurance portals.
• Communication – Clear, empathetic, and professional communication with patients, clinicians, and insurance representatives.
• Problem‑Solving – Ability to troubleshoot issues, think critically, and propose solutions.
• Time Management – Prioritize tasks, meet deadlines, and manage a high volume of appointments and claims.
• Adaptability – Thrive in a fast‑moving environment and quickly learn new systems or processes.
• Team Collaboration – Work effectively with remote teams, share insights, and support collective goals.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development:

• Structured onboarding and ongoing training on the latest SaaS platforms.
• Clear career ladder: from Virtual Assistant to Senior Assistant, Team Lead, or Practice Operations Manager.
• Opportunities to take on additional responsibilities as we scale—such as project management, quality assurance, or client onboarding.
• Regular performance reviews and skill‑building workshops.
• Access to industry conferences, webinars, and certification programs.

Work Environment & Company Culture

Our culture is built on trust, transparency, and mutual respect:

• 100% remote work—flexible hours, work from home, and no commuting.
• U.S.-based operations with a structured, supportive framework.
• Dedicated Account Manager as your primary point of contact.
• Clear escalation paths—know exactly who to reach for support.
• Recognition programs celebrating tenure, performance, and innovation.
• Inclusive, collaborative environment where every voice matters.

Compensation, Perks & Benefits

We offer a competitive, transparent compensation package:

• Competitive hourly rate, commensurate with experience.
• On‑time payments every pay period, processed via Wise.
• Stable, long‑term placements—no gig‑style churn.
• Access to a suite of modern SaaS tools and platforms.
• Potential for increased hours or additional accounts based on performance.
• Tenure recognition for long‑term team members.
• Clear escalation paths and dedicated support.

How to Apply

Ready to take the next step in your career? Join a team that values your expertise, supports your growth, and offers the flexibility you need. Click the link below to submit your application and start your journey with brighthush today.