Experienced Bilingual Technical Customer Support Specialist – English & Spanish – Remote – Full Time – Brighthush

About Brighthush and the Digital Payments Landscape

Brighthush is a leading technology partner that empowers businesses across the globe to streamline their cash processing and transportation operations. In an era where digital payments are reshaping the financial services sector, Brighthush’s innovative SaaS platform delivers real‑time visibility, automated reconciliation, and secure cash handling solutions that keep cash businesses competitive and compliant. Our mission is to bridge the gap between legacy cash operations and modern fintech, enabling our clients to focus on growth while we handle the complexity.

Why Join Brighthush?

As a global technology enabler, Brighthush offers a dynamic, inclusive, and forward‑thinking work environment. Our culture is built on collaboration, continuous learning, and a shared commitment to customer success. Whether you’re a seasoned professional or an emerging talent, you’ll find:

• Access to cutting‑edge tools and technologies that shape the future of cash management.
• Mentorship from industry veterans and opportunities to lead cross‑functional initiatives.
• A flexible remote work model that supports work‑life balance.
• Competitive compensation, comprehensive benefits, and a performance‑based bonus structure.
• Regular hackathons, knowledge‑sharing sessions, and a vibrant internal community.

Position Overview

Brighthush is seeking an Experienced Bilingual Technical Customer Support Specialist – English & Spanish – Remote – Full Time to join our support team for a leading IT Financial Services SaaS client based in Australia. This role is pivotal in ensuring that our clients receive world‑class support, from initial onboarding to ongoing optimization of their cash processing workflows.

Key Responsibilities

• Client Onboarding & Training: Lead the end‑to‑end onboarding process for new clients, delivering comprehensive training on platform features, best practices, and integration workflows.
• Technical Troubleshooting: Diagnose, resolve, and document complex technical issues across the SaaS stack, ensuring minimal downtime and maximum client satisfaction.
• Proactive Support & Optimization: Conduct regular health checks, identify performance bottlenecks, and recommend process improvements to enhance operational efficiency.
• Feature Validation: Collaborate with product and development teams to test and validate new releases, providing actionable feedback from a customer perspective.
• Cross‑Functional Collaboration: Work closely with engineering, product, and sales teams to refine user experience, prioritize feature requests, and drive continuous improvement.
• Documentation & Knowledge Base: Create and maintain clear, concise knowledge base articles, FAQs, and troubleshooting guides in both English and Spanish.
• Customer Advocacy: Serve as the voice of the customer within Brighthush, championing user needs and ensuring that solutions align with business objectives.

Essential Qualifications

• Minimum 3 years of experience in technical support or customer success within the cash processing or cash‑in‑transit industry.
• Fluency in both English and Spanish (written and spoken) with a proven ability to communicate complex technical concepts to non‑technical stakeholders.
• Strong analytical and problem‑solving skills, with a track record of resolving high‑impact issues under tight deadlines.
• Experience with SaaS platforms, cloud services, and API integrations.
• Self‑motivated, detail‑oriented, and comfortable working independently in a remote environment.
• Excellent interpersonal skills and a customer‑centric mindset.

Preferred Qualifications

• Background in financial technology, fintech, or payment processing.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and CRM platforms.
• Knowledge of regulatory compliance standards such as PCI‑DSS, AML, and KYC.
• Prior exposure to the Australian market or experience working with international clients.
• Technical certifications (e.g., CompTIA A+, Microsoft Certified Solutions Associate).

Skills & Competencies

• Technical proficiency: troubleshooting, debugging, and root‑cause analysis.
• Communication: clear, concise, and empathetic communication in both languages.
• Project Management: ability to manage multiple tickets, prioritize tasks, and meet SLAs.
• Collaboration: strong teamwork skills and the ability to influence cross‑functional stakeholders.
• Adaptability: thrive in a fast‑paced, evolving environment with frequent changes in priorities.
• Continuous Learning: proactive pursuit of new knowledge, tools, and industry trends.

Career Growth & Learning Opportunities

At Brighthush, we believe in nurturing talent and providing clear career pathways. As a Technical Customer Support Specialist, you will have the opportunity to:

• Progress to a Senior Support Engineer or Technical Account Manager role.
• Lead product improvement initiatives and influence roadmap decisions.
• Participate in leadership development programs and mentorship circles.
• Attend industry conferences, webinars, and training workshops.
• Earn certifications and advanced training in cloud technologies, cybersecurity, and fintech.

Work Environment & Culture

Brighthush champions a culture of transparency, respect, and innovation. Our remote teams collaborate through daily stand‑ups, weekly knowledge‑sharing sessions, and an open communication platform. We celebrate diversity, encourage creative problem‑solving, and reward initiative. Whether you’re a seasoned professional or a recent graduate, you’ll find a supportive community that values your contributions.

Compensation & Benefits

Competitive base salary ranging from $70,000 to $85,000 AUD (depending on experience), complemented by:

• Three weeks of paid vacation annually.
• Statutory holidays and paid sick days.
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Performance‑based bonus structure.
• Flexible work hours and fully remote setup.
• Annual professional development stipend.

How to Apply

Ready to bring your bilingual technical support expertise to a forward‑thinking organization? Click the link below to submit your application and join Brighthush’s mission to revolutionize cash processing worldwide.