Experienced Bilingual Virtual Assistant & Receptionist – English/Spanish – Remote Patient‑Facing Support for Internal Medicine
About brighthush
At brighthush, we’re redefining the way patients experience healthcare. Our mission is to create a seamless, compassionate, and technology‑driven environment where every patient feels heard, respected, and cared for from the first phone call to the final follow‑up. With a growing network of internal medicine practices across the country, we’re looking for talented, bilingual professionals who can help us keep our clinics running smoothly and our patients smiling.
Why Join brighthush?
Working with brighthush means you’ll be part of a forward‑thinking, patient‑centric organization that values flexibility, innovation, and continuous learning. As a remote team member, you’ll enjoy the freedom to work from anywhere while still being an integral part of a collaborative, supportive culture. We invest in your growth through ongoing training, mentorship, and access to the latest healthcare technology.
Key Responsibilities
As a Bilingual Virtual Assistant & Receptionist, you’ll be the first point of contact for patients and a critical link in our clinic’s operational chain. Your day‑to‑day tasks will include:
- Phone & Communication Management: Handle a high volume of inbound and outbound calls with patients, pharmacies, payer offices, and other healthcare stakeholders. Deliver clear, professional communication in both English and Spanish, ensuring every interaction reflects brighthush’s commitment to quality care.
- Appointment Coordination: Manage new and existing patient scheduling via phone, email, and text. Maintain provider calendars, prevent scheduling conflicts, and coordinate cancellations, reschedules, and waitlist placements.
- Pre‑Visit Outreach: Conduct proactive outreach to patients before appointments, providing next‑step instructions, insurance information, and any required pre‑authorization details.
- Insurance Verification: Verify patient eligibility, copays, deductibles, and authorization requirements. Identify potential payer issues early and communicate findings to patients and internal staff.
- Referral & Prior Authorization Support: Process referral documents, initiate prior authorization requests, and track approvals or denials. Coordinate with payer offices and internal teams to avoid delays.
- Administrative Excellence: Maintain accurate, HIPAA‑compliant documentation in our EMR system. Manage inboxes, task queues, forms, uploads, and follow‑up tracking with minimal supervision.
- Patient Advocacy: Answer routine patient questions, provide empathy and calmness, especially when dealing with elderly or anxious patients. Escalate concerns appropriately and ensure a smooth patient journey.
Essential Qualifications
- Bilingual Proficiency: Native or near-native fluency in both English and Spanish, with excellent verbal and written communication skills.
- Patient‑Facing Experience: Prior experience handling phone calls in a healthcare, customer service, or administrative support role.
- Organizational Skills: Ability to manage multiple tasks simultaneously, maintain meticulous records, and follow through on commitments.
- Technical Setup: Reliable computer, high‑quality headset, and stable internet connection for remote work.
- HIPAA Knowledge: Understanding of HIPAA regulations and experience with HIPAA‑compliant workflows.
- Professional Demeanor: Confident, courteous, and calm on the phone, especially when handling sensitive or complex situations.
Preferred Qualifications
- Clinical or healthcare background (e.g., medical assistant, nursing, or health administration).
- Familiarity with EMR/EHR systems such as Epic, Cerner, or Athenahealth.
- Experience supporting internal medicine or primary care outpatient practices.
- Knowledge of insurance verification processes and prior authorization workflows.
Skills & Competencies
- Exceptional communication and interpersonal skills.
- Strong problem‑solving and critical‑thinking abilities.
- High attention to detail and accuracy.
- Adaptability and resilience in a fast‑paced environment.
- Team collaboration and cross‑functional coordination.
- Proficiency with Microsoft Office Suite, Google Workspace, and basic data entry.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent. As a Bilingual Virtual Assistant, you’ll have the chance to:
- Advance into senior administrative roles or patient engagement leadership positions.
- Participate in specialized training on healthcare compliance, EMR mastery, and patient communication.
- Earn certifications such as Certified Medical Administrative Assistant (CMAA) or Certified Professional in Healthcare Quality (CPHQ) through our tuition‑reimbursement program.
- Take on mentorship responsibilities, guiding new hires and sharing best practices.
Work Environment & Culture at brighthush
Our remote-first culture is built on trust, flexibility, and a shared commitment to patient care. You’ll enjoy:
- Flexible scheduling options to balance work and life.
- Regular virtual team huddles and social events to foster connection.
- A supportive manager who values your input and encourages professional development.
- Access to cutting‑edge technology that streamlines workflow and enhances patient experience.
Compensation, Perks & Benefits
While the base rate for this role is competitive, we also offer:
- Performance‑based bonuses and annual salary reviews.
- Health, dental, and vision insurance options for full‑time employees.
- Paid time off, holidays, and a generous parental leave policy.
- Continuing education stipend and access to industry conferences.
- Employee wellness programs, including virtual fitness classes and mental health resources.
Ready to Make a Difference?
If you’re a bilingual professional who thrives in a patient‑centered environment, loves problem‑solving, and is eager to grow your career in healthcare administration, we want to hear from you. Join brighthush and help us deliver exceptional care to patients across the country.