Remote Customer Support Specialist – Resident & Vendor Relations, Service Coordination & Operations Excellence

About brighthush

brighthush is a forward‑thinking property management leader dedicated to creating vibrant, safe, and welcoming communities across the country. With a culture rooted in Great Service, Great Workers, we empower our teams to deliver exceptional experiences for residents, vendors, and internal partners alike. Our mission is simple: to be the most trusted partner in property management by consistently exceeding expectations and enhancing the quality of life for every resident we serve.

Why Join brighthush?

At brighthush, you’ll be part of a collaborative, growth‑oriented environment that values innovation, integrity, and continuous learning. We believe that every interaction matters, and we provide the tools, training, and support you need to make a real difference. Whether you’re a seasoned support professional or just starting your career, brighthush offers a platform where your ideas are heard, your contributions are recognized, and your career can flourish.

Position Overview

The Remote Customer Support Specialist is the first line of communication for residents, prospective residents, vendors, property teams, and internal departments. This role requires a highly organized, proactive individual who thrives in a fast‑paced, remote setting. You will manage inquiries, coordinate service requests, maintain accurate records, and support daily operations—all while delivering the high‑quality service that defines brighthush.

Key Responsibilities

• Resident & Client Services:
  • Respond to resident, prospective resident, and vendor inquiries via phone, email, and online chat.
  • Provide timely, professional, and solution‑oriented responses to service requests, account questions, scheduling needs, and general inquiries.
  • Deliver a consistently positive customer experience through clear, transparent communication.
  • Escalate complex or unresolved issues to the appropriate departments, ensuring a smooth handoff and follow‑up.
• Service Coordination:
  • Track and manage service requests from initiation to completion, ensuring all stakeholders are informed.
  • Schedule appointments with vendors and internal teams, and update residents and property managers on status.
  • Maintain a comprehensive service history, ensuring all records are accurate and up‑to‑date.
  • Collaborate with internal departments and external suppliers to guarantee timely resolution of service requests.
  • Identify opportunities to streamline processes and enhance overall service delivery.
• Administrative Support:
  • Accurately enter and manage data related to residents, vendors, and service activities in our corporate systems.
  • Maintain organized records, ensuring easy retrieval and compliance with data protection standards.
  • Generate regular reports on service metrics, resident satisfaction, and operational performance.
  • Assist with ad‑hoc administrative tasks as needed to support the broader team.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 2 years of experience in customer support, preferably within property management, real estate, or a related field.
• Strong communication skills—both written and verbal—across multiple channels.
• Proficiency with CRM and ticketing systems (e.g., Zendesk, Salesforce, or similar).
• Excellent organizational skills and the ability to manage multiple priorities simultaneously.
• Self‑motivated, detail‑oriented, and comfortable working independently in a remote environment.
• Basic understanding of property management operations and vendor coordination.

Preferred Qualifications

• Experience with property management software (e.g., AppFolio, Yardi, or Buildium).
• Knowledge of lease agreements, maintenance workflows, and resident communication best practices.
• Previous remote work experience with a proven track record of meeting or exceeding service level agreements.
• Multilingual abilities (Spanish, French, or other languages) are a plus.
• Strong analytical skills and the ability to translate data into actionable insights.

Core Competencies & Skills

• Customer‑centric mindset with a passion for problem‑solving.
• Exceptional interpersonal skills and the ability to build rapport quickly.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.
• Adaptability to changing priorities and a willingness to embrace new technologies.
• Strong time‑management skills and the ability to meet deadlines consistently.
• Commitment to confidentiality and data security best practices.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Support Specialist, you’ll have access to:

• Comprehensive onboarding and continuous training programs covering property management fundamentals, customer service excellence, and advanced software tools.
• Mentorship from experienced leaders who will guide you through career pathways within the organization.
• Opportunities to transition into roles such as Service Coordinator, Resident Relations Manager, or Operations Analyst.
• Access to industry conferences, webinars, and certifications to keep you at the forefront of best practices.
• Regular performance reviews that focus on growth, skill development, and career aspirations.

Work Environment & Culture at brighthush

Our remote-first culture empowers you to work from anywhere while staying connected to a vibrant, collaborative team. We foster:

• Transparent communication channels—weekly team huddles, instant messaging, and video calls keep everyone aligned.
• A culture of recognition—employee spotlights, peer‑to‑peer shout‑outs, and quarterly awards celebrate achievements.
• Work‑life balance—flexible hours, generous paid time off, and a focus on mental well‑being.
• Community impact—volunteer days, sustainability initiatives, and resident‑focused projects that give back to the neighborhoods we serve.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, sick leave, and holiday schedule.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Technology stipend for home office setup and reliable internet connectivity.

How to Apply

Ready to make a meaningful impact and grow your career with a company that values service and innovation? Click the link below to submit your application and join the brighthush family.

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Join brighthush Today!

We’re excited to meet talented, customer‑focused professionals who are eager to contribute to a culture of excellence. If you’re passionate about delivering outstanding service, thrive in a remote setting, and want to help shape the future of property management, brighthush is the place for you. Apply now and become part of a team that truly cares about residents, vendors, and each other.